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zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA Human-Centered Design 101 zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA Presented by the Lab at OPM


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zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA

zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA

Human-Centered Design 101

Presented by the Lab at OPM Center for Leadership Developm ent

Developing Visionary Leaders to Transform Government LEADERSHIP.OPM.GOV | CLDConnect@opm.gov O P M H R S O L U T I O N S

by government, for government HR Solutions | 1900 E Street NW Washington, DC 20415 | www.opm.gov/HRS | 202-606-8001

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Contact Information

 

President’s Management Agenda

Key Driver of Transformation

People – Workforce for the 21st Century OPM Strategic Plan Initiative Optimize Agency Performance

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Human-Centered Design 101

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The Lab at The Office of Personnel Management

The Lab at OPM (The Lab) is a practice that fosters innovation through human-centered design. Our goal is to teach human-centered design across the Federal Government and help deliver innovative solutions to address complex public and cross-sector challenges.

https://lab.opm.gov

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Effective design of public service is itself an essential public service.

The Design Necessity – A Casebook of Federally Initiated Products, 1973

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Good Design makes that which is needed and/or wanted both available and accessible.

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Presentation Title Here:zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA Presentation subtitle here

Who We Are

Product Owner Designer Lead Developer Dev. Dev. Dev. Business Analyst Business Analyst Design Researcher Dev.

Interdisciplinary Teams

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Design Education Offerings- As of September 2018

HCD-F Visual Eloquence Mapping Summer Design School DC Summer Design School Oakland Design for Govt. Participatory Design Methods Visualizing Systems Constructive Critique Problem Framing for Solution Finding Visual

  • Comm. for

Everyone Rapid Prototyping Storytelling ………. ………. ………. ………. ……….

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How we accomplish

  • ur goals

Federal Community

Presentation Title Here: Presentation subtitle here

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Design + Innovation

Defining human-centered design

The discipline of navigating complex problems and creatively designing effective solutions to meet people’s real needs.

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Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.

Herbert Simon

Design + Innovation

—Economist, Psychologist and Design Theorist

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Design + Innovation

Creative leaders…

Have a tolerance for ambiguity Are comfortable with risk Quickly and effectively assess individual talents Balance passion and objectivity Have the ability to change

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Discover: Problem Framing

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A palette cleanser problem: Design a flower vase.

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A palette cleanser problem: Design a flower vase. Design a way to enjoy flowers in your home.

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Discover

Problem framing

Framing a problem is the preliminary part of developing solutions. It is a point of departure but is not a fixed point. As you will see, problem frames often evolve as projects progress.

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Discover

Problem framing

Just three little words:

How might we…?

Action/goal Open-ended Collaborative

  • riented

potential & inviting

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Discover

How might we…

Generate three how might we statements based off of the stakeholder map and the Domain Map that represent different articulations of the original problem statement.

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Discover: Design research

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Discover

How do we learn about

  • ur stakeholders?

QUANTITATIVE DATA Deals with numbers QUALITATIVE DATA Deals with descriptions

The age of a painting is quantitative data. The pleasure or displeasure it provokes in the viewer is qualitative data.

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Discover

Defining Design ethnography

Design ethnography is a way to help us make the strange familiar and the familiar strange.

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“What people say and what people do and what they say they do are entirely different things.” […and then there is what we think people do…]

Margaret Mead

Design Ethnography

—Anthropologist

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Observation Contextual Inquiry Walk-A-Mile Interview

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Prototype

A prototype is…

A first simple model, release, or version of a design or an idea that tests a concept or process in the real world.

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Prototype

The value of a prototype

  • 1. It tests the design in the real world.
  • 2. It manages risk.
  • 3. It increases collaboration and co-creation.
  • 4. It demonstrates theoretical concepts.
  • 5. It makes the concept available to all.
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Prototypes

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Prototype

Prototype

Build out your prototype individually using one of the approaches discussed Incorporate what you’ve learned about when planning for implementation and measurement

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Additional PSRW Webinars:

May 10, 2-3pm: Can You Learn to Improve Government Processes in Under an Hour? REGISTER: https://go.usa.gov/xmYer

Center for Leadership Developm ent

Developing Visionary Leaders to Transform Government

LEADERSHIP.OPM.GOV | CLDConnect@opm.gov

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Contact Information

Thank you for your participation & service to our nation!

The Lab at OPM lab.opm.gov/class-sign-up

lab@opm.gov

@LABopm

Center for Leadership Developm ent

Developing Visionary Leaders to Transform Government

LEADERSHIP.OPM.GOV | CLDConnect@opm.gov

O P M H R S O L U T I O N S by government, for government HR Solutions | 1900 E Street NW Washington, DC 20415 | www.opm.gov/HRS | 202-606-8001

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