Zoho Corporation Bootstrapped • and profitable 2018 6,500 Employees • 65% Fortune 500 • 35 million users • 2001 2005 1996 190+ countries •
IT service Active Directory management management Help desk Active Directory Exchange Server Asset life cycle CMDB and ITIL Self-service portal Office 365 Customer support SharePoint Endpoint IT operations management managemen t Desktop management Network performance MDM and BYOD polices Application performance OS deployments End user experience Remote Network change and support/unassisted configuration access Bandwidth and traffic IT security IT analytics Log management and Data visualization SIEM Self-service IT analytics Privileged access management Vulnerability analysis Network anomaly detection
Operating system for business 40+ business apps to run your entire business
Reinventing IT's Role in the Cloud Era
1) Integrating Data and Applications Critical 2) Cybersecurity themes for IT 3) Cloud-native 4) Systems of Intelligence
Integrating Data and Applications There was a time when IT used to focus on integrating infrastructure.
Integrating Data and Applications The new focus is on integrating cloud applications.
Integrating Data and Applications Think integration Connectors that use the web interfaces (e.g., REST and other APIs) that cloud applications provide, identifying and choosing data integration tools.
Integrating Data and Applications Beyond that, IT organizations are also required to provide a seamless experience with respect to Identity Access Management (IAM) and directory services.
Cybersecurity
Cybersecurity In the rush to get projects done, security is something that frequently gets overlooked, particularly when those projects don't involve IT.
IT Needs to Establish and Enforce a Consistent Approach to Security
Cybersecurity Cybersecurity landscape - Secure authentication - Access control - Auditing/Compliance - EndPoint Management
Cloud-native SaaS
Cloud-native Cloud-native Rapid development in the cloud eats at the SaaS moat.
Cloud-native SaaS ate e infr frastruct cture, Clou oud will will even eventuall lly y ea eat SaaS.
Cloud-native How should IT deal with this?
Cloud-native Enter the Site-Reliability Engineer (SRE) Site Reliability Engineering (SRE) is a discipline that incorporates aspects of software engineering and applies that to IT operations problems.
Cloud-native To keep up with the increasing pace of Operations, tools must integrate.
Cloud-native Built to integrate Legacy vendors and their point solutions won't last in this next evolution of monitoring as IT will refuse to manage haphazard integration projects.
Systems of Intelligence The New Moats: Systems of Intelligence Systems of intelligence are highly focused analytical systems intended to solve business challenges and objectives. *Credits: Greylock Perspectives
Systems of Intelligence AI in Zoho Corporation Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered conversational sales assistant. Unearth contextual clues using ML-powered root-cause AI coupled with pattern NLP-enabled chatbots for IT AI for security information analysis and remediation for detection for endpoint service management event management (SIEM) IT operations management
Leading IT organizations will be defined by their expertise in addressing these critical requirements
Thank You
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