Zoho Corporation Bootstrapped and profitable 2018 6,500 - - PowerPoint PPT Presentation

• 6,500 Employees
• 65% Fortune 500
• 35 million users
• 190+ countries

1996 2001 2005 2018

• Bootstrapped

and profitable

Zoho Corporation

IT service management Help desk Asset life cycle CMDB and ITIL Customer support Endpoint management Desktop management MDM and BYOD polices OS deployments Remote support/unassisted access IT security Log management and SIEM Privileged access management Vulnerability analysis Network anomaly detection Active Directory management Active Directory Exchange Server Self-service portal Office 365 SharePoint IT operations management Network performance Application performance End user experience Network change and configuration Bandwidth and traffic IT analytics Data visualization Self-service IT analytics

40+ business apps to run your entire business

Operating system for business

Reinventing IT's Role in the Cloud Era

1) Integrating Data and Applications 2) Cybersecurity 3) Cloud-native 4) Systems of Intelligence

Critical themes for IT

There was a time when IT used to focus

• n integrating

infrastructure.

Integrating Data and Applications

The new focus is on integrating cloud applications.

Integrating Data and Applications

Connectors that use the web interfaces (e.g., REST and other APIs) that cloud applications provide, identifying and choosing data integration tools.

Think integration

Integrating Data and Applications

Beyond that, IT organizations are also required to provide a seamless experience with respect to Identity Access Management (IAM) and directory services.

Integrating Data and Applications

Cybersecurity

In the rush to get projects done, security is something that frequently gets overlooked, particularly when those projects don't involve IT.

Cybersecurity

IT Needs to Establish and Enforce a Consistent Approach to Security

Cybersecurity landscape

• Secure authentication
• Access control
• Auditing/Compliance
• EndPoint Management

Cybersecurity

Cloud-native

SaaS

Rapid development in the cloud eats at the SaaS moat.

Cloud-native

Cloud-native

Cloud-native

SaaS ate e infr frastruct cture, Clou

• ud will

will even eventuall lly y ea eat SaaS.

How should IT deal with this?

Cloud-native

Enter the Site-Reliability Engineer (SRE) Site Reliability Engineering (SRE) is a discipline that incorporates aspects

• f software engineering and applies that to

IT operations problems.

Cloud-native

To keep up with the increasing pace of Operations, tools must integrate.

Cloud-native

Built to integrate

Legacy vendors and their point solutions won't last in this next evolution of monitoring as IT will refuse to manage haphazard integration projects.

Cloud-native

Systems of intelligence are highly focused analytical systems intended to solve business challenges and

• bjectives.

The New Moats: Systems

• f Intelligence

*Credits: Greylock Perspectives

Systems of Intelligence

Zia (Zoho Intelligent Assistant): Zoho Corp's AI-powered conversational sales assistant.

NLP-enabled chatbots for IT service management AI coupled with pattern detection for endpoint management ML-powered root-cause analysis and remediation for IT operations Unearth contextual clues using AI for security information event management (SIEM)

AI in Zoho Corporation

Systems of Intelligence

Leading IT organizations will be defined by their expertise in addressing these critical requirements

Thank You