Zip Books: Data Collection and Reporting Janet Coles California - PowerPoint PPT Presentation

Feb 11, 2023 •251 likes •362 views

Zip Books: Data Collection and Reporting Janet Coles California State Library October 22, 2013 Data to collect and report Staff time to process Zip Books Customer satisfaction data (including anecdotal comments) Distance of

Zip Books: Data Collection and Reporting Janet Coles California State Library October 22, 2013
Data to collect and report • Staff time to process Zip Books • Customer satisfaction data (including anecdotal comments) • Distance of customer residence to library • Number of customers served • Number of items ordered and format information: print, large print, audio • How many Zip Books added to collection • How long customers kept items • Category
Data collection methods • Staff time to process Zip Books - Build time into staff schedule(s); keep schedules, then total and report hours quarterly - Use time tracking templates (Excel?) or software - Incorporate into your current tracking processes
Data collection methods
Data collection methods • Two main instruments: customer survey and Zip Books request form - Customer survey form: customer satisfaction data, distance from residence to library - Zip Books request form: everything else You can also download and work with data from Amazon…..
Data collection methods Customer satisfaction data (including anecdotal comments); customer home to library distance
Data collection methods Number of customers; number of items ordered; format information (hardback, • paperback, large print, audio); categories; time customer kept item(s)
Data collection methods
Data collection methods
When you must report When you must report - Oct.-Dec. 2013 – By January 24, 2014 - Jan.-March 2014 – By April 18, 2014 - Apr.-June 2014 – By July 18, 2014 We’ll provide you with report forms; they’ll be available online later this week.

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