Your presenters today Siobhn Ward Lynch Aoife MhicMhathna Rosemary - - PowerPoint PPT Presentation

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Your presenters today Siobhn Ward Lynch Aoife MhicMhathna Rosemary - - PowerPoint PPT Presentation

Your presenters today Siobhn Ward Lynch Aoife MhicMhathna Rosemary Kavanagh Eils Dignan Avril Mullane Transition to video-enabled care March-October 2020 Access to information Focus on via shared Basic drive hardware +


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Your presenters today……

Siobhán Ward Lynch Aoife MhicMhathúna Rosemary Kavanagh Eilís Dignan Avril Mullane

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Transition to video-enabled care March-October 2020

Access to information via shared drive Basic hardware + VPN Phone appointments

Video platforms: Attend Anywhere, Webex

Telehealth guidelines Policies and Procedures Regular staff meetings to review practice and policies Focus on well-being of staff

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Promoting Person-Centred Care

Using a solution focused approach

Cisco Webex

Eilís Dignan Senior Speech and Language Therapist Community Health East, Dublin South East

eilis.dignan@hse.ie

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There are lots of references to person- centred care in HSE documents

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Here is the definition of person-centred care that I like….

Person-centredness ….. recognises the uniqueness of every individual whether availing of or providing a service. This approach is possible through the development of relationships that enable everyone to achieve their personal best and flourish.

A National Framework for Person Centred Planning in Services for Persons with a Disability (HSE 2018)

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What is a solution focused approach ?

It is a particular way of having conversations with people It is applicable to any situation where people want to work towards change

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Some solution focused questions

What are your best hopes from us talking together? What difference would that make? What has been better since we last met? What have you been doing that has helped those changes to happen? What have you heard yourself say in our conversation that could end up being useful to you?

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Some background information

Our SLT team in Dublin South East use a solution focused approach. There is a lot of interest nationally. Since 2014 some of my colleagues and I have facilitated 24 workshops nationally to 565 SLTs in a variety of settings. These workshops take time – preparation time and travel time. So we have often had to turn down requests to facilitate workshops. COVID 19 is providing us with an opportunity to think differently about how we might promote solution focused practice. Here are two initiatives we are trying………

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  • 1. Solution focused practice-
  • nline forum

We contacted everyone who attended our solution focused workshops

  • ver the past 6 years and invited them to a solution focused online

forum. Using the cisco webex platform, we had our first hour-long meeting in July and our second in October. We plan another one for early 2021. This online platform allows SLTs from different work-settings and different parts of Ireland to discuss solution focused practice, to share ideas and to discuss cases.

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  • 1. Solution focused practice-
  • nline forum

I valued hearing perspectives from

  • ther SLTs outside of
  • ur team.

It's great to have this

  • pportunity to share

solution focused ideas I like the mix of cases and also the video yesterday was really helpful. I would love to hear from others who are successfully using solution- focused therapy in challenging circumstances One thing I have found since starting to ask the question regarding best hopes is that it has completely changed the SLT/school relationship in addition to the SLT/family relationship.

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  • 2. Online workshops

Within our SLT team in Dublin South East, I have experimented with the flipped classroom concept. I recorded two 10-minute webinars for colleagues to watch in their own time. I then followed up with a one- hour online discussion linked to the content of those videos. It was targeted particularly to colleagues new to solution focused practice although other colleagues found them useful. It went well and I plan to record some more short webinars based on the feedback that they gave me. I have been in contact with SLTs from 4 different teams who are interested in trying this type of workshop-delivery with their team.

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  • Using an online platform is time efficient
  • There is no travel involved
  • It is cheaper - no room rental or

teas/coffees /travel expenses

  • It is much easier to have mixed groups

from different teams and different parts

  • f the country
  • Breakout rooms are now available in

webex which is a very useful feature

  • Broadband connectivity is unreliable at
  • times. When I want to host a group, I

work from home and use my VPN

  • I miss the informal face-to-face chatting

that onsite groups allow.

  • You need to be very familiar with the

features of the platform and still be prepared for IT glitches to happen.

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Video-Enabled Drop-in Clinic

Rosemary Kavanagh Primary Care, Dublin South East Rosemary.kavanagh1@hse.ie

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Drop-in clinic pre-covid

  • Monthly in 3 paediatric primary care clinics
  • Function: to decide if a referral is necessary, general advice
  • Format: No appointment necessary, 15 minute conversation with an SLT
  • Well attended and positive feedback on usefulness and accessibility
  • Advertised by poster in preschools, schools, GP surgeries and via PHN
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Video-enabled drop-in clinic

Trialled on 30th September Pre-registration required 30 minute timeslot Attend Anywhere Cisco Webex Links and guidelines emailed the day before 10 families attended

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Format of video calls

Conversation

What are your best hopes from

  • ur conversation today?

What concerns do you have? What are you already doing that’s helping

Observation

Observe the child in play with parent or alone – device choice mattered! Screen speech (age dependant) Finish conversation with Next

  • Steps. Email follow-up in some

cases

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Pitfalls…

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Service user feedback

Anonymous feedback questionnaire via Survey Monkey We asked…

  • How well did the drop-in session meet your needs? Scaling question 1-5
  • What did you find useful?
  • How did you find the amount of time you had to speak with the speech

and language therapist?

  • Any other comments?
  • 4 of the 10 parents completed the survey
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Service user feedback

  • Meeting the person’s need on a scale of 1-5
  • All 4 respondents were happy with the length of the video call (30

minutes)

Scale 1 (not at all) 2 3 4 5 (very well) Responses 1 person 1 person 2 people

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Service user feedback- comments

Specific to video- enabled drop in

Child in his own environment Relaxed, able to play with his

  • wn toys

Able to chat to the therapist without the child noticing Because parent was holding the phone she couldn’t interact with the child herself

General comments

✓Happy with format as an ‘initial consultation’ ✓Short waiting time ✓Clear information ✓Follow-up email

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Learning

  • Drop-in clinic could be replicated using video-enabled care and could

become another ‘business as usual’ part of our service

  • Think about ways to let parents know about the clinic
  • Streamline the registration process
  • Discuss best hopes with parents in advance
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Little Lámh workshop on Attend Anywhere platform

Avril Mullane CHO 5 Kilcreene Children’s Services, Kilkenny avril.mullane@hse.ie

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Background

  • Lámh is a manual sign system which was developed for children and

adults with intellectual disability in Ireland in the early 1980s

  • The Little Lámh workshop is for parents and families of the very

young child (approx 6m to 2 years) to introduce them to Lámh and to set up a Lámh environment at home at an early age

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Background

  • Workshop scheduled for March 20 - Cancelled due to Covid-19
  • End of July 20 - Permission from Lámh office to run a pilot of the

Little Lámh workshop on the AA platform

  • August Contacted the parents – phoned and shared info about AA
  • Ran 2 workshops virtually in September and October 20
  • Workshop – 90 minutes, adapted PowerPoint presentation and

teaching of 26 Lámh signs

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Outcomes

  • Workshop 1 - invited 5 parents and 3 attended
  • Workshop 2 – invited 3 and 1 attended
  • Workshop 2 attendee – needed to reschedule to do signs face to face as

we had issues with connection

  • 3 participants at a time was enough as there were connection issues,

lower numbers than if face to face

  • My feedback as Lámh tutor – PowerPoint presentation was ok but

couldn't see them while they could see me

  • Enthusiasm for the training
  • Satisfying piece of work
  • Delay and resulting mismatch with audio and visual made teaching and

checking signs challenging

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Outcomes continued

  • Parent feedback:

2 written feedback forms received - mixed feelings “I would still prefer to do workshop in person, you can see better and ask questions without laptop being slow and waiting for answer especially when all us mums had issues virtually it delays class” “even with a slight time delay due to my wifi I learned all signs and was signing with my baby that day. Cant wait to do the next one!” Both rated the workshop 5 (scale 1-5) as being very helpful

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Barriers and enablers

  • Internet connection and equipment being used outside of my

control

  • Lower numbers in each workshop so takes longer to complete the

training and address the caseload needs

  • All need to be comfortable with tech
  • Literacy issues
  • Patience required from all and to recognise when it is not working

and go to plan b!

  • ?barriers for those who did not attend, are they the same as for face

to face?

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Student Placements using Video-Enabled Care

Siobhan Ward Lynch CHO 1, Donegal Aoife Mhic Mhathúna CHO 6, Dublin South East

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Setting the Scene

  • National call for 482 student placements across the 4 HEIs yielded 9% of those
  • needed. Pressure on system given redeployment of staff and closure of clinics for face

to face appointments Placement Shortage

  • Established support internationally for students to be involved in telepractice as part
  • f undergraduate education (ASHA, 2020 and Speech Pathology Australia, 2014)

Evidence for Telehealth placements

  • ‘Supporting Student Speech and Language Therapy Placements in the Context of

COVID-19: A Practice Educator Guide to a Blended Approach’, IASLT 13th August 2020 IASLT

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Practicalities of Placements

Donegal

  • NUIG Yr4
  • 5 students on placement in disability

and complex primary care clients.

  • All 5 students based in Galway

throughout placement.

  • Students logging in to Attend

Anywhere calls with PE in Donegal clinic and parent with client at home. Dublin South East

  • TCD Yr3
  • 3 students on placement (1 block, 2

weekly).

  • Students attend clinic for half the

placement when room available.

  • Students logging in to Attend

Anywhere calls from a separate clinic

  • room. Working from home for rest of

the time.

  • Placements involving combination of

direct client work and case study discussions etc.

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Video-enabled care: Practice Educators and Students learning together

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Positives from Educators’Perspective

A new perspective on the client Sense of joint learning with technology Placement could continue, even when PE had to restrict their movements! Learning was very

  • focused. Defined

feedback time allowed for efficient discussion. Developed student’s ability to be flexible Enhanced students’ focus on empowering parents

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Positives from Students’ perspective

‘It encouraged me as a student to be flexible in my learning, and reminded me to constantly be ready to step it up and down within activities, and have to move between activities quickly if one wasn’t working.’ ‘you are teaching the parents the most simple ways for them to carry

  • ut effective intervention at home

with their child, encouraging compliance and promoting progress at home.’ ‘it reminded me to constantly remember the actual reasons behind carrying out the variety of therapy activities with the child, and keeping it as simple as possible.’ ‘It drew on my interpersonal skill development further as engagement through a screen with a young child can be different to the ‘in person’

  • experience. More effort is required to

form a rapport with the child to develop a relationship.’

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Challenges for everyone

  • Sometimes it fails!
  • It takes extra practice to get to grips with.

Technology

  • Can be harder to come up with creative activities.
  • PE/student have less control in session (may be a good thing!!)

Therapy activities

  • There may be less incidental learning and informal discussions.
  • Feedback etc. has to be scheduled

Learning

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Top Tips from our (limited) Experience

Be open with students that you are learning too. Gives a good example of ongoing professional development. Be familiar with the platform. Encourage the student to observe sessions and become familiar with the need for adapting resources Ensure the client / carer have consented to the student being present / managing the session. Allow additional time for pre-briefing and post-session reflection, particularly at the beginning of the placement when PE and students are not familiar with each other. Students can be a valuable resource to research and explore ways of using video enabled care.

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Thank you all for listening.