You Should Be Tracking in 2018 February 15, 2018 Speaker - - PowerPoint PPT Presentation

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You Should Be Tracking in 2018 February 15, 2018 Speaker - - PowerPoint PPT Presentation

Oct 31, 2022 92 likes •400 views

10 Key Home Health & Hospice Metrics You Should Be Tracking in 2018 February 15, 2018 Speaker Introduction Importance of tracking metrics and setting benchmarks 10 Key Metrics Q & A Welcome Webinar Format Use the

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You Should Be Tracking in 2018 10 Key Home Health & Hospice Metrics

February 15, 2018

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Welcome

  • Speaker Introduction
  • Importance of tracking

metrics and setting benchmarks

  • 10 Key Metrics
  • Q & A
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  • Use the Questions section on the

GoToWebinar panel to submit questions

  • Webinar will be recorded and a link

to the recording will be emailed to all registrants.

Webinar Format

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Today’s Speakers

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Speaker

Ty King

  • Sr. Account Manager
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Forcura provides paperless document workflow and secure messaging across all devices. We empower better patient care through connected communication, while improving your cash flow and reducing administrative expenses.

Forcura

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Speaker

Kayla Edmonds Shlemon Associate

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BlackTree is the leader in revenue cycle,

  • utsourcing, and clinical consulting services for

home health, hospice and skilled nursing. They deliver exceptional client-centric consulting services by building collaborative relationships to support and maintain achievement of their clients’ financial and operational goals.

BlackTree Healthcare Consulting

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Tracking Key Metrics & Setting Benchmarks

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  • Determine goals specific to your
  • rganization
  • Base decisions on data and experience

Tracking Key Metrics

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10 Key Metrics You Should Be Tracking

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Number of Referrals Received

  • Measure sales and

marketing productivity

  • Are they the right type of

referrals?

  • Are you gathering the right

information with the referral?

  • When are the peak times?

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Percentage of Referrals Accepted

  • Fluctuates with referral

volume

  • Why is this percentage

what it is?

  • Why are you denying

referrals?

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Average Time to Process New Admissions

  • Beginning of the

Revenue Cycle

  • Starts with Marketing

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Average Document Turnaround Time

  • How long do orders take

to send out?

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Number of Outstanding Orders

  • Group outstanding orders by age
  • 0 – 7 days
  • 8 – 14 days
  • 15 – 21 days
  • 22 – 28 days
  • 30 + days
  • 60+ days
  • 90+ days

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Average Time to Check in an Order

  • What does the process

look like in your EMR?

  • Key to an effective

Revenue Cycle

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Number of Orders Checked in Per Month

  • Are you following up

effectively?

  • Compare number of

documents created versus number returned

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Staffing Ratio

  • Intake department

assessment

  • Clinical vs. clerical

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Days to Bill

  • RAPs, Final Bill, Non-

Medicare Billing

  • All the aforementioned

metrics affect days to bill

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$

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A/R Over 90 Days

  • Dependent on productivity

and aforementioned metrics

  • Industry benchmark: 15%

10

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  • Number of tasks completed
  • Examples
  • Number of referrals processed per day
  • Numbers of follow-up phone calls
  • Number of documents processed
  • What’s the average time to complete these tasks?
  • Focus on your people

Productivity

Bonus

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How can you improve these metrics?

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How can you improve these? How can we help?

Process

  • Define workflows to drive

efficiency

  • Identify bottlenecks
  • Where are things getting

stuck?

People

  • Promote inter-departmental

collaboration

  • Blended staffing model
  • Training and education

Technology

  • Leverage reporting

platforms

  • Build out custom

workflows

  • Go paperless
  • Utilize mobile tools
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Automate inbound documents Create customized paperless document workflows Create, send, track and receive all documents Interface with existing systems Securely capture clinical images and documents from any mobile device Share secure HIPAA compliant text and multimedia messages Ability to attach conversations directly to the EMR

Drive access | Virtual patient chart & case management Dashboard access, analytics & reporting

Automate inbound documents Create customized paperless document workflows Create, send, track and receive all documents Interface with existing systems Securely capture clinical images and documents from any mobile device Share secure HIPAA compliant text and multimedia messages Ability to attach conversations directly to the EMR

Forcura

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Questions?

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Let’s connect!

Ty King Kayla Edmonds Shlemon tking@forcura.com 800.378.0596

kaylaedmonds@blacktreehealthcare.com

610.536.6005 @forcura @BlackTree_HC

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Thank you!