10 Key Home Health & Hospice Metrics You Should Be Tracking in 2018 February 15, 2018
• Speaker Introduction • Importance of tracking metrics and setting benchmarks • 10 Key Metrics • Q & A Welcome
Webinar Format Use the Questions section on the • GoToWebinar panel to submit questions Webinar will be recorded and a link • to the recording will be emailed to all registrants.
Today’s Speakers
Speaker Ty King Sr. Account Manager
Forcura Forcura provides paperless document workflow and secure messaging across all devices. We empower better patient care through connected communication, while improving your cash flow and reducing administrative expenses.
Speaker Kayla Edmonds Shlemon Associate
BlackTree Healthcare Consulting BlackTree is the leader in revenue cycle, outsourcing, and clinical consulting services for home health, hospice and skilled nursing. They deliver exceptional client-centric consulting services by building collaborative relationships to support and maintain achievement of their clients’ financial and operational goals.
Tracking Key Metrics & Setting Benchmarks
Tracking Key Metrics Determine goals specific to your • organization Base decisions on data and experience •
10 Key Metrics You Should Be Tracking
• Measure sales and marketing productivity • Are they the right type of referrals? • Are you gathering the right information with the 1 referral? • When are the peak times? Number of Referrals Received
• Fluctuates with referral volume • Why is this percentage what it is? • Why are you denying referrals? 2 Percentage of Referrals Accepted
• Beginning of the Revenue Cycle • Starts with Marketing 3 Average Time to Process New Admissions
• How long do orders take to send out? 4 Average Document Turnaround Time
• Group outstanding orders by age 0 – 7 days • 8 – 14 days • 15 – 21 days • 22 – 28 days • 30 + days • 60+ days • 90+ days • 5 Number of Outstanding Orders
• What does the process look like in your EMR? • Key to an effective Revenue Cycle 6 Average Time to Check in an Order
• Are you following up effectively? • Compare number of documents created versus number returned 7 Number of Orders Checked in Per Month
• Intake department assessment • Clinical vs. clerical 8 Staffing Ratio
• RAPs, Final Bill, Non- Medicare Billing • All the aforementioned metrics affect days to bill 9 Days to Bill $
• Dependent on productivity and aforementioned metrics • Industry benchmark: 15% 10 A/R Over 90 Days
Bonus Productivity • Number of tasks completed • Examples Number of referrals processed per day • Numbers of follow-up phone calls • Number of documents processed • • What’s the average time to complete these tasks? • Focus on your people
How can you improve these metrics?
How can you improve these? How can we help? People Process Technology • Promote inter-departmental • Define workflows to drive • Leverage reporting collaboration efficiency platforms • Blended staffing model • Identify bottlenecks • Build out custom Where are things getting workflows • stuck? • Training and education • Go paperless • Utilize mobile tools
Automate inbound Automate inbound Create, send, track and Create, send, track and Securely capture Securely capture Share secure HIPAA Share secure HIPAA documents documents receive all documents receive all documents clinical images and clinical images and compliant text and compliant text and documents from any documents from any multimedia messages multimedia messages Create customized Create customized Interface with existing Interface with existing mobile device mobile device Forcura paperless document paperless document systems systems Ability to attach Ability to attach conversations directly conversations directly workflows workflows to the EMR to the EMR Drive access | Virtual patient chart & case management Dashboard access, analytics & reporting
Questions?
Let’s Ty King Kayla Edmonds Shlemon tking@forcura.com kaylaedmonds@blacktreehealthcare.com connect! 800.378.0596 610.536.6005 @forcura @BlackTree_HC
Thank you!
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