What do my colleagues know? Dealing with Complexity in Organizations - PowerPoint PPT Presentation

What do my colleagues know? Dealing with Complexity in Organizations André Calero Valdez Simon Bruns, Christoph Greven, Ulrik Schroeder, Martina Ziefle

Agenda The Aachen House of Production The Scientific Cooperation Portal Recommender Systems Evaluation 2

Understanding the context TH THE AACH CHEN HOUSE OF OF PR PRODUCTION 3

Organization of the Cluster 4 Integrated Cluster Domains 3 Cross Sectional Processes 180 Researchers from 40 institutes 4

How do we assist collaboration and cooperation? SC SCIEN ENTIFIC CO COOPERATI TION PO PORTAL 5

Scientific Cooperation Portal Social Portal § Centralized means of administration § Central data storage § User profiles - Method competencies - Publication lists § Interdisciplinary support - Interdisciplinary glossaries - Project planning - Technology transfer ���������������������������������������������������� 9/26/18 Scientific Cooperation Portal 6 ���������������������������������������������������� �������������������������������������������������������

How do you acquire overview knowledge? RECO COMMENDER SYS SYSTEMS 7

Other Forms of Knowledge Management Intranet & Groupware Data Warehousing & OLAP Contente Management Systems Collaborative Search Engines Recommender Systems Decision Support Systems 9/26/18 Demo Template 8

Recommender System Exploration ● Filter Control ○ Input Interface ○ Choose from different Filter types ● Filter Interaction ○ Modification Interface ● Information Tab ○ Detailed Information on each graph node (topic & publication)

Our Visualization j 9/26/18 Demo Template 10

How well does it work? EV EVALUATION 11

Evaluation Methods User Studies § 20 members of the cluster, 3 HCI experts, COO § Task-based analysis: Find possible collaborators/interesting papers. Iterative development § Paper prototype based § Summative evaluation using SUS and NPS § Video-Recording of interaction 9/26/18 Evaluation Methods 12

Us User Study - Met Metho hod Measured Variables • SUS, NPS and ResQue • Trust in System • Accuracy of Recommendations • Additional Benefits: • Structure and Overview • Research Interests

Results System Usability Score: 84.5 and 82.3 § Good Usability Net Promoter Score: 80%, 75% § High probability of reuse Additional Results § High agreement with Structure and Overview § Usage patterns 9/26/18 Summative Results 14

Summary & Contact The CSPs provide support for the cluster of excellence § Support for interdisciplinary collaboration § Scientific Cooperation Portal used to communicate insights within in across organizational borders § Collaboration and Document search § Exploration fosters understanding of the whole group André Calero Valdez § calero-valdez@comm.rwth-aachen.de § 0241 – 80 239480 9/26/18 Summary 15