What do my colleagues know? Dealing with Complexity in Organizations - - PowerPoint PPT Presentation

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What do my colleagues know? Dealing with Complexity in Organizations - - PowerPoint PPT Presentation

Feb 03, 2023 213 likes •373 views

What do my colleagues know? Dealing with Complexity in Organizations Andr Calero Valdez Simon Bruns, Christoph Greven, Ulrik Schroeder, Martina Ziefle Agenda The Aachen House of Production The Scientific Cooperation Portal Recommender

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What do my colleagues know?

Dealing with Complexity in Organizations

André Calero Valdez Simon Bruns, Christoph Greven, Ulrik Schroeder, Martina Ziefle

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Agenda

The Aachen House of Production The Scientific Cooperation Portal Recommender Systems Evaluation

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TH THE AACH CHEN HOUSE OF OF PR PRODUCTION

Understanding the context

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Organization of the Cluster

4 Integrated Cluster Domains 3 Cross Sectional Processes 180 Researchers from 40 institutes

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SC SCIEN ENTIFIC CO COOPERATI TION PO PORTAL

How do we assist collaboration and cooperation?

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Scientific Cooperation Portal

Social Portal

§ Centralized means of administration § Central data storage § User profiles

  • Method competencies
  • Publication lists

§ Interdisciplinary support

  • Interdisciplinary glossaries
  • Project planning
  • Technology transfer

9/26/18 Scientific Cooperation Portal 6

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RECO COMMENDER SYS SYSTEMS

How do you acquire overview knowledge?

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Other Forms of Knowledge Management

Intranet & Groupware Data Warehousing & OLAP Contente Management Systems Collaborative Search Engines Recommender Systems Decision Support Systems

9/26/18 Demo Template 8

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Recommender System Exploration

  • Filter Control

○ Input Interface ○ Choose from different Filter types

  • Filter Interaction

○ Modification Interface

  • Information Tab

○ Detailed Information on each graph node (topic & publication)

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Our Visualization

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9/26/18 Demo Template 10

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EV EVALUATION

How well does it work?

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Evaluation Methods

User Studies

§ 20 members of the cluster, 3 HCI experts, COO § Task-based analysis: Find possible collaborators/interesting papers.

Iterative development

§ Paper prototype based § Summative evaluation using SUS and NPS § Video-Recording of interaction

9/26/18 Evaluation Methods 12

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Us User Study - Met Metho hod

Measured Variables

  • SUS, NPS and ResQue
  • Trust in System
  • Accuracy of Recommendations
  • Additional Benefits:
  • Structure and Overview
  • Research Interests
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Results

System Usability Score: 84.5 and 82.3

§ Good Usability

Net Promoter Score: 80%, 75%

§ High probability of reuse

Additional Results

§ High agreement with Structure and Overview § Usage patterns

9/26/18 Summative Results 14

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Summary & Contact

The CSPs provide support for the cluster of excellence

§ Support for interdisciplinary collaboration § Scientific Cooperation Portal used to communicate insights within in across organizational borders § Collaboration and Document search § Exploration fosters understanding of the whole group

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André Calero Valdez

§ calero-valdez@comm.rwth-aachen.de § 0241 – 80 239480