Welcome to Malmö and Skåne! Carl Björklund, Transport Analyst, Skånetrafiken
This is Skåne This is Skåne
This is Skåne
This is Malmö This is Malmö
This is Malmö 331 000 inhabitants Fastest growing population in Sweden 48 % are <35 years of age 31 % born abroad ”City of parks” Four restaurants listed with stars in the Guide Michelin Falafel capital of Scandinavia! Part of the Greater Copenhagen area
Bild på Bron… 6
This is Skånetrafiken
Our mission Skånetrafiken is a part of Region Skåne. We offer sustainable travelling to everyone who wants and needs to travel within, to and from Skåne. Our public transport services are made up of city services, regional services and special transport services. All our bus, rail and special transport services are carried out by companies who are contracted through public tenders. The main tasks of Skånetrafiken are to develop, plan, procure, promote and market public transport in Skåne.
Offered services – we offer sustainable, extensive and accessible public transport services Train services are the base With our city bus services Regional bus services Together with the local councils we offer special transport and backbone for regional we interconnect the cities have a good accessibility services that adapt to journeys within Skåne and to and make it easier to travel and surface coverage to adjacent regions, including from the outskirts to central connect rural areas to bigger individuals and the environment the Copenhagen area. parts and transfer stops for cities and workplaces. and are regarded as simple, safe and within easy reach. an onward journey.
Facts • On average, almost 300 000 customers travel with us on a weekday, and 5 000 special service trips are carried out daily. • We run approximately 14 000 trips with buses and trains every day. • On average, an inhabitant in Skåne made 125 journeys per person in 2016. • Services are carried out by 110 Öresundståg regional trains , 69 Pågatåg local trains (soon to be 99), 600 regional buses , 400 city buses and 350 special transport vehicles. • We have 5 customer service centers and almost 200 sales agents. • In total, almost 6000 persons work with public transport for Skånetrafiken • Our bus and train services carry the eco-label Good Environmental Choice (Bra Miljöval) issued by the Swedish Society for Nature Conservation.
It all started back in 1999 In 1999, two countys (län) in southernmost Sweden merged to form Region Skåne and took over responsibility for public transport in the region.
What’s behind the success? 2018 12
Revenues and tax funding • Our operations are funded by ticket revenues and grants from the regional council • Level of cost recovery 2017: 57 % • Turnaround 2018: 5 841 million kronor (SEK) • Ticket revenue 2 913 million kronor (SEK)
Our market share
How the people of Skåne travel
Experiences
Train effects 17
MalmöExpressen Introduced summer 2014 Better capacaty Boarding at all doors 10 km buslane More spacious Increased travelling Customer satisfaction 18
Travelling should be easy With our new pricing model we have taken the first step towards an easier way of travelling by public transport.
Good traffic planning is not enough 20
Meet various needs 21
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Functional solutions Ticket in the phone but always low on Pleasant lighting. Broad and visible screens. Arches instead of bars battery? 23
Function and design Travelling with children or in a group Solutions implemented to meet Design is the guarantee for Out of the way the customer should be built recognition upon functions and facts. 24
Innovation leads to improved quality on a base level New innovative solutions Improved customer satisfaction and Good publicity B2B market shares Punctuality and Increased status for basic quality public transport Increased possibility to negotiate about urban spaces 25
Projects for the future
What’s coming? 2018
A new concept for high capacity, high comfort regional bus services 28
2018: 100 % electric services on nr 7 line in Malmö and on all city buses in Landskrona 29
2019: HelsingborgsExpressen line 1 2018-03-08 Internt 30
2019: MalmöExpressen on line 8 31
2020: Tramway Lund C-ESS 32
2021/2022: New Pågatåg services on existing rail lines 33
2023: ”System 3” rail services 34
New train depot in Hässleholm 35
New railway infrastructure • Lund central station makeover • West coast mainline – increased capacity and new stations • Southern mainline – increased capacity and new stations 36
Overall goals 8 out of 10 customers 40 % market share by 2030 satisfied by 2025
Omvärld 38
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