Webcast 1: Municipal Pollution Prevention/ Good Housekeeping 1 - - PowerPoint PPT Presentation

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Webcast 1: Municipal Pollution Prevention/ Good Housekeeping 1 - - PowerPoint PPT Presentation

Webcast 1: Municipal Pollution Prevention/ Good Housekeeping 1 Webcast 1: Municipal Pollution Prevention/Good Housekeeping May 14, 2009 Michael Novotney, Center for Watershed Protection Reggie Korthals, Indiana Department of Environmental


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Webcast 1: Municipal Pollution Prevention/ Good Housekeeping

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Webcast 1: Municipal Pollution Prevention/Good Housekeeping

May 14, 2009 Michael Novotney, Center for Watershed Protection Reggie Korthals, Indiana Department of Environmental Management Srinivas Valavala, Richland Co. (SC) Department of Public Works Dave Hirschman, Center for Watershed Protection

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Welcome to the Webcast

  • To Ask a Question – The lower left‐hand corner of the screen

contains a chat box. Click on the “Private” tab and then “Leaders & Assistants.” Type your question in the box and click on the arrow to submit it. If you use “Private” chat, your question won’t be visible to all attendees. We will try to answer as many questions as possible during the webcast.

  • To Answer a Poll Question – Polling questions will appear

throughout the webcast. To answer a poll question, click on the radio button to the left of your answer and click submit. Do not type your answer in the chat box.

  • To Adjust How the Slides Appear on Your Screen – On the top
  • f your screen, click on the small down arrow next to the

button that looks like . Scroll down to “Zoom” and click on “Auto Fit.”

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Welcome to the Webcast

  • To Complete the Webcast Survey – After the webcast, we

will have a short multiple choice survey to get feedback on your experience. Please take a few minutes to fill the survey

  • ut so we can identify areas for improvement.
  • Continuing Education Credits – We are offering CEUs for our

watershed and stormwater management webcast series. A total of 1.0 CEU can be earned for attending five webcasts. Only the registered attendee is eligible to earn the CEU. The registered attendee must watch the entire webcast. Email webcast@cwp.org if you are interested in earning CEUs and did not indicate this during the registration process.

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Webcast Outline

  • Introduction
  • Pollution Prevention/Good Housekeeping Basics
  • Developing an Effective Program

– Program Scoping – Focusing Your Efforts – Selecting and Implementing Pollution Source Control and Treatment Practices

  • Case Study

– Richland County, South Carolina

  • Helpful Tips for Building a Better Program
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  • Some may think that it’s just a monthly magazine
  • Others may offer up the following answers:

– Part of a community’s overall stormwater program – Use of municipal facilities and operations to demonstrate better stormwater management (i.e., leadership) – Training municipal employees to prevent pollution in their everyday activities

  • In practice, it’s all of these…

What is Good Housekeeping?

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  • So, let’s agree on a working definition…
  • Pollution prevention/good housekeeping is:

– The assessment and subsequent alteration of municipal

  • perations to reduce the amount of pollution entering the

storm drain system and, eventually, receiving waters

  • Why undertake such a challenging task?

What is Good Housekeeping?

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65 89 Infiltration Practices 24 81 Open Channels 59 86 Filtration Practices 48 72 Wetlands 52 80 Wet Ponds 20 49 Dry Ponds TP (%) TSS (%) Stormwater Management Practice Source: NPRPD, Version 3 (CWP, 2007)

  • It is required!

– NPDES Municipal Separate Storm Sewer System (MS4) Permit

  • It effectively prevents and

reduces stormwater pollution

– Our stormwater BMPs can’t do all the work… – Benjamin Franklin probably put it best when he said: “an ounce of prevention is worth a pound of cure”

Why Good Housekeeping?

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Pollution Prevention/Good Housekeeping Program Requirements

  • What do the NPDES Phase II stormwater rules

require?

– Develop and implement a program with the ultimate goal

  • f preventing or reducing polluted runoff from entering

the storm drain system and receiving waters – Train municipal employees on incorporating pollution prevention/good housekeeping practices into municipal

  • perations
  • How does a community go about addressing this

task?

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Guest Speaker

  • Reggie Korthals

– Program Coordinator, Indiana MS4 Rule 13 Program – Wetlands and Stormwater Section, Office of Water Quality, Indiana Department of Environmental Management – Works with Indiana communities on permit compliance and Stormwater Quality Management Plan implementation

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Indiana Department of Environmental Management

  • Office of Water Quality, Wetlands

and Stormwater Section

– http://www.in.gov/idem – http://www.in.gov/idem/4900.htm

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Guest Speaker

  • Srinivas Valavala

– Stormwater Manager – Stormwater Management Division, Department of Public Works, Richland Co., South Carolina – Making great strides in building and improving the Richland Co. stormwater management program

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Richland County, South Carolina

  • Population

– 357,734

  • Area

– Land: 756.41 sq. mi – Water: 15.3 sq. mi

  • Stormwater Management

Program – Funded through millage tax – 2008 mill rate = 3.3 mills

  • NPDES Phase I Permit

– First Issued in 2001 – Renewed in 2006

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Stormwater Management Program

  • Stormwater Management Division, Department of

Public Works

– Implements stormwater management program to meet NPDES Phase I permit requirements – Coordinates with other divisions and departments

  • Administration Division
  • Engineering Division
  • Roads and Drainage Division
  • Department of Planning & Development Services
  • Special Services
  • Utilities & Services Division
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NPDES Phase I Permit

  • Has been a bumpy ride

– EPA Audit in Dec 2003 – Consent Order in 2005 – Penalty of $830,549.00 – Quarterly payment plan of $41,500 till April 15, 2011 – Corrective Action Plan (CAP) incorporated into reissued permit

  • Good housekeeping program (e.g., SWPPPs, SPCCs,

employee training program) is result of CAP requirements

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Good Housekeeping Program

  • SWPPPs and SPCCs for publicly‐owned or ‐operated hotspot

facilities

  • Post‐construction stormwater inspection and maintenance

program

– Publicly‐owned or ‐maintained ponds and ditches – Maintenance of public stormwater infrastructure

  • Other pollution prevention programs

– Publicly‐owned or ‐maintained parking lots – Publicly‐owned or ‐maintained dirt roads – Publicly‐owned parks and recreational areas to control pesticides, herbicides and fertilizers

  • Employee training program
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Poll Question #1

  • I work for ________?

– Phase I MS4 (city, county) – Phase II MS4 (town, city, county, other) – State/Federal Government – Consulting Firm – Nonprofit Organization – Other – Next to nothing

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Poll Question #2

  • How many people are participating in the webcast

today at your location?

– Just me – 2 to 5 – 6 to 10 – 10 to 20 – More than 20

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Poll Question #3

  • How did you hear about this webcast?

– CWP Runoff Rundown – CWP Website – US EPA Website – NPS Information Exchange Email – NPDES News Email – CWP Presentation/Staff – Colleague – Other

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Poll Question #4

  • How would you characterize your community’s good

housekeeping program?

– Bought our magazine subscription this year – Just getting started – Has already started, but could use some guidance in scoping and developing the program – Has already started, but could use help evaluating and expanding the program – Has been in place for some time, looking for a few new tips

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  • The nature, scope and distribution of municipal
  • perations can vary greatly

– Within a single community – From one community to the next

  • To get a sense of this diversity, let’s take a tour of

the fictional community of Cleanwater, Maryland

Municipal Operations Tour

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  • As we hit each stop on the tour, ask yourself these

questions:

– What facility or operation is shown? – What impact does it have on water quality? – Is it a good example or bad example of municipal pollution prevention/good housekeeping? – What, if any, improvements could be made?

Municipal Operations Tour

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STOP 1

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STOP 2

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STOP 3

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STOP 4

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STOP 5

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STOP 6

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STOP 7

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STOP 8

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Take Home Points

  • Communities typically conduct many different
  • perations that can influence water quality

– Some for better, some for worse

  • Although there are some easy “fixes”, it’s difficult for

a community to assess and improve all of its

  • perations

– Particularly with limited resources

  • These complexities make building a good

housekeeping program a challenging task!

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The Indiana Experience

  • Challenges in Indiana include:

– Huge diversity in municipal operations – Limited program planning and scoping – Level of effort based on available staff and funds – Developing realistic program goals and milestones – Limited training for both large and small communities to help them address these challenges – Both IDEM and consultants provide training and resources to MS4 communities

  • Solution: Guidance, Guidance, Guidance!
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  • Take a strategic approach to developing or improving

your community’s pollution prevention/good housekeeping program…

Pollution Prevention/Good Housekeeping Program Development

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  • Guidance on scoping and developing

a pollution prevention/good housekeeping program

  • Our approach: Use a seven step

process to rapidly identify, prioritize and investigate municipal operations to determine what improvements can be made

  • Remember, the approach can be

tailored to the needs of and resources available to your community

http: / / www.cwp.org

Pollution Prevention/Good Housekeeping Program Development

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Program Development Process Program Program Development Development Process Process

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Step 1: Identify Existing Municipal Operations

  • Purpose

– Scope the program

  • Key tasks

– Inventory and categorize existing municipal operations

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Residential Stewardship Street Repair and Maintenance Storm Drain Maintenance Park and Landscape Maintenance Hotspot Facility Management Street Sweeping Utility Maintenance Stormwater Hotline Response Employee Training

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Step 1: Identify Existing Municipal Operations

Create a simple list of municipal operations Create a simple list of Create a simple list of municipal operations municipal operations

  • 10 major municipal operations that can impact stormwater

quality:

– Hotspot Facility Management – Construction Project Management – Street Repair and Maintenance – Street Sweeping – Storm Drain Maintenance – Stormwater Hotline Response – Park and Landscape Maintenance – Residential Stewardship – Stormwater Management Practice Maintenance – Employee Training

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Stormwater Hotspots

Produce high levels of stormwater pollutants Produce high levels of Produce high levels of stormwater pollutants stormwater pollutants Present a high risk for spills, leaks or illicit discharges Present a high risk for spills, Present a high risk for spills, leaks or illicit discharges leaks or illicit discharges

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Potential Municipal Stormwater Hotspots

  • Public Works Yards
  • Vehicle Storage and Maintenance Yards
  • Equipment Storage and Maintenance Yards
  • Water and Wastewater Treatment Facilities
  • Landfills
  • Solid Waste Handling and Transfer Facilities
  • Composting Facilities
  • Public Buildings (e.g. Schools, Libraries, Police and Fire

Departments)

  • Public Parks
  • Public Golf Courses
  • Public Swimming Pools
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Questions

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Program Development Process Program Program Development Development Process Process

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Step 2: Collect Information About Each Operation

Build on list you created during Step 1 Build on list you Build on list you created during Step 1 created during Step 1

  • Hotspot facilities:

– Location

  • Street address
  • Watershed information
  • Map

– Facility type – Facility manager information

  • All other operations:

– Area/locations served

  • Watershed information
  • Map

– Operation manager information

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Program Development

  • Coordinate with operations

managers

  • Learn specific information

about the operations they manage

  • Educate them on:

– The requirements of the NPDES MS4 permit – The link between municipal

  • perations and stormwater

quality

  • Build relationships and

cooperation…

Step 2: Collect Information About Each Operation

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  • Statewide move towards coordination

– Successful communities:

  • Have support from elected officials
  • Develop a communications chart
  • Define staff responsibilities
  • Include superintendents and department heads in

program planning – Unsuccessful communities:

  • Are a one man operation
  • Have no program planning or internal coordination
  • Have no support from elected officials

The Indiana Experience

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  • Statewide move towards coordination

– IDEM encourages making employees part of the team:

  • Consistent training
  • Eyes in the community (e.g., spill kits & emergency

response numbers in vehicles)

  • Seek input
  • Recognize outstanding employee performance

– Organize efforts through training workshops and partnership building – IDEM has developed an annual statewide stormwater meeting

The Indiana Experience

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Program Development Process Program Program Development Development Process Process

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Step 3: Complete the Municipal Operations Analysis

Moa Constrictor (Moa municipalis)

Should be completed by program coordinator…with assistance! Should be completed by program Should be completed by program coordinator coordinator… …with assistance! with assistance!

  • Desktop assessment to help

you focus your housekeeping program

  • Identify the operations in your

community that should be the focus of your initial efforts

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  • Start with a total score of 100
  • Answer a series of questions about each operation

– Points are deducted from total score when negative answers are given – May require additional conversations with operations managers – May also require site visits

  • MOA provides a metric for comparing the

significance of each operation

Step 3: Complete the Municipal Operations Analysis

Manual 9, Page 22 Manual 9, Page 22 Manual 9, Page 22

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MO‐1: Hotspot Facility Management

  • How many hotspot facilities

are located in your community?

  • Has basic information been

collected about each facility?

  • Have all the hotspots been

the subject of on‐site investigations?

  • Has a pollution prevention

plan been created for each facility?

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MO‐3: Street Repair and Maintenance

  • Do you have procedures in

place that prevent paving materials and other pollutants from entering the storm drain system?

  • Are road salts and other

deicers properly covered and stored?

  • Is training provided to

municipal employees and contractors?

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MO‐4: Street Sweeping

  • Do you have a street

sweeping program?

  • Do you schedule sweeping

in the spring to pick up sand, salt and other winter debris?

  • Do you use modern

sweeper technology that is capable of picking up fine‐ grained sediments (e.g. regenerative air, vacuum assist)?

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MO‐9: Stormwater BMP Maintenance

  • Is your community

responsible for the maintenance of stormwater BMPs?

  • Has your community

established an inspection and maintenance program for these practices?

  • Is there a dedicated funding

source that can be used to fund the program?

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MO‐10: Employee Training

  • Do you provide regular

pollution prevention training to municipal employees and contractors?

  • Do you track your employee

education efforts?

  • Have training efforts

increased awareness about the link between municipal

  • perations and stormwater

quality?

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Program Development Process Program Program Development Development Process Process

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Step 4: Focus Pollution Prevention/ Good Housekeeping Efforts

  • Identify operations that will become the focus of

your initial efforts

  • List operations in order of how your community will

address them based on:

– MOA results – Scale of operations – Available resources – Pollutant(s) of concern ‐ identified through watershed planning or other regulations (e.g., TMDLs)

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  • Prioritizing good housekeeping efforts

– Efforts prioritized based on SWQMP – Analyzing existing operations takes time and is a step that is often skipped; more training on completing the MOA is needed

The Indiana Experience

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Poll Question #5

  • What municipal operation is the top priority in your

community?

– Hotspot Facility Management – Street Repair and Maintenance – Street Sweeping – Stormwater Management Practice Maintenance – Employee Training – Other

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Program Development Process Program Program Development Development Process Process

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Step 5: Investigate Municipal Operations and Select Source Control Practices

  • Begin with operation at the top of your list
  • Identify pollution sources and appropriate control and/or

treatment practices

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Investigative Methods

  • Use desktop and field assessments to investigate existing

municipal operations

  • Take lots of pictures!!!

Municipal Operation Primary Supplementary Hotspot Facility Management MO-1 (9) HSI (11) Construction Project Management MO-2 (9) Street Repair and Maintenance MO-3 (9) Street Sweeping MO-4 (9) SSD (11) Storm Drain Maintenance MO-5 (9) SSD (11) Stormwater Hotline Response MO-6 (9) Park and Landscape Maintenance MO-7 (9) USA (10), PAA (11) Residential Stewardship MO-8 (9) NSA (11) Stormwater Management Practice Maintenance MO-9 (9) Inspection Checklists Employee Training MO-10 (9)

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Poor Chemical Storage

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No Secondary Containment

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Good Secondary Containment

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Spill

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  • Investigating municipal operations

– Checklists are essential to collecting information about individual operations – Partnering and sharing resources has been successful, particularly for employee training and self‐inspections – Municipal Facility Field Inspection Worksheet has also been helpful

The Indiana Experience

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Selecting Pollution Source Control and Treatment Practices

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  • Once you’ve completed your investigation, summarize your

results in an implementation plan:

– Basic operation information – Pollution sources – Photographs – Recommended improvements – Measurable goals and implementation milestones – Cost estimate

  • Develop in coordination with operation manager
  • Can take form of stormwater pollution prevention plan

(SWPPP)

Step 5: Investigate Municipal Operations and Select Source Control Practices

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Richland Co. Good Housekeeping Program

  • Result of CAP requirements
  • Stormwater Pollution Prevention Plans

(SWPPPs) for 34 facilities

  • Spill Prevention Control and

Countermeasure Plans (SPCCs) for 6 facilities

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Richland Co. Industrial Facility SWPPPs

  • Richland Co. has 4 facilities regulated by the NPDES Industrial

Stormwater Program

– Richland Co. Landfill – Columbia Owens Downtown Airport – Public Works Maintenance Facility – Broad River Wastewater Treatment Facility

  • Detailed SWPPPs for these industrial facilities developed in

2006; updated as needed

  • Certified by plan preparer and facility manager
  • Implementation in progress
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Richland Co. Industrial Facility SWPPPs

  • Contents

– Basic facility information – Site map – Potential pollution source assessment – Materials inventory – Record of previous spills and leaks – Risk identification – Pollution source control measures – Total Maximum Daily Load (TMDL) analysis, if applicable – Sampling and monitoring requirements – Inspection and evaluation forms and checklists

  • Pollution prevention team at each facility

– Updated as turnover occurs

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Richland Co. Industrial Facility SWPPPs

  • Pollution Source Control Measures

– General Housekeeping – Preventive Maintenance – Spill Prevention, Response & Reporting – Non‐Stormwater Discharge Assessment & Certification – Pollution Source Control Practices – Sediment & Erosion Control – Post‐Construction Stormwater Management – Employee Training – Monthly Inspections – Annual Comprehensive Site Compliance Evaluation – Record Keeping

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Richland Co. Municipal Facility SWPPPs

  • General SWPPPs developed for 30 smaller municipal, non‐

industrial facilities

– Fire Stations – EMS Stations – Sheriff Stations – Lower Richland Wastewater Treatment Facility – Lower Richland Drop‐off Center – DPW Maintenance Camps

  • Not required, but developed as a way to better manage

pollution at municipal facilities

  • Semi‐annual inspections
  • Annual comprehensive compliance evaluation
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Richland Co. SWPPP Resources

  • All of Richland County’s SWPPP inspection forms,

checklists and Standard Operating Procedures are available online at: http://richlandonline.com/departments/publicworks /NPDES_Industrial.asp

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  • Stormwater Pollution Prevention Plans

– Communities develop SWPPPs along with Fuel Spill Prevention Standard Operating Procedures – IDEM is creating tools to assist in this process

  • Worksheet for use on self‐audits based on the US EPA Program

Evaluation Guidance

  • Recommends adapting and using CWP Guidance

– IDEM compliance assistance during facility inspections

  • Office of Water Quality through coordination with Office of

Pollution Prevention

The Indiana Experience

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Questions

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Program Development Process Program Program Development Development Process Process

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Step 6: Implement Source Control Practices

On-site stormwater retrofit Stormwater runoff Employee training Any Secondary containment, inventory control Outdoor materials (storage) Covered fueling areas, spill response Vehicle operations (fueling) Careful pesticide and fertilizer applications Turf/landscaping areas Dry clean up methods, street sweeping Physical plant (parking lot) Liquid/solid separation, covered dumpsters Waste management Covered loading/unloading areas Outdoor materials (loading) Drip pans, tarps, secondary containment Vehicle operations (maint.) Pollution Source Control Practices Pollution Source

  • Work with operation managers to implement

prescribed practices

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Richland Co. Employee Training Program

  • Addresses NPDES Phase I permit

requirements

– Part of CAP requirements

  • Important part of County’s Pollution

Prevention/Good Housekeeping Program

  • All employees receive annual training on a variety of topics
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Employee Training Program

  • Annual training on various topics

– Safety FIRST – SWPPPs and SPCCs – Stormwater BMPs (BMP Manual) – Illicit Discharge Detection and Elimination – Industrial Stormwater Discharges and Facility Inspections – Erosion and Sediment Control – Pesticide, Herbicide and Fertilizers Control – Good Housekeeping – Materials Handling – Data Management

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Employee Training Program

  • Training materials developed both in‐ and out‐of‐

house

– Decision based on expertise and resources

  • Example: Brochures for various activities and
  • perations
  • Training materials available online:

http://richlandonline.com/departments/publicworks /NPDES_Industrial.asp

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Training…Beyond Employees

  • Demonstrates municipal leadership
  • Examples

– Developers conference – Industrial operators conference – Carolina Clear Program Stormwater Consortium events

Clemson Cooperative Extension Service, Richland County sediment, nutrients, bacteria, debris, household hazardous waste,

  • il and grease

Richland County Partnering for Water Quality presentation to the Chamber of Commerce ‐ how businesses can get involved in water quality protection Carolina Clear Program Participation by

  • ther Service

Providers Target Pollutant(s) Target Geography Activity Lead Service Provider

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Srini’s Top 10 Training Tips

1. Assign responsibility for conducting employee training 2. Spend some time planning an employee training program and document in stormwater management plan 3. Schedule training events and develop an annual training calendar 4. Provide training at employee orientation and on an annual basis 5. Only properly trained employees should clean up spilled materials; incorporate “spill cleanup” into job descriptions

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Srini’s Top 10 Training Tips

6. Provide on‐the‐job training 7. Explain the reason for the training and why it is important; don’t just tell an employee what to do (i.e., ownership stake) 8. View employee training program as a “living” program; revise as necessary 9. Make records and track training activities for reporting purposes

  • 10. Document, Document, Document!
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Questions

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Program Development Process Program Program Development Development Process Process

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Step 7: Evaluate Progress in Implementation

  • Important, but often overlooked step in the process
  • Annual (or more frequent) review of measureable

goals and implementation milestones

– Can also use to satisfy NPDES MS4 permit reporting requirements – Use results to revise and improve program

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  • Variety of methods can be used

– Implementation surveys – Program effort – Employee awareness surveys – Water quality surveys

  • Find an effective way to figure out what’s been done

and what still needs to be done…

Step 7: Evaluate Progress in Implementation

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  • Evaluating progress in implementation

– MS4s are required to establish specific reduction percentages and timetables – Reductions are identified in each individual SWQMP – MS4s demonstrate at evaluations, with proper documentation, that reduction goals have or have not been met – Better recordkeeping equals easier evaluation process

The Indiana Experience

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Program Development Process Program Program Development Development Process Process

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Budgeting and Scoping Your Effort

  • Decent planning level estimates can be obtained

using a two step process:

– Develop measurable program goals and implementation milestones – Estimate level of effort required to meet measurable goals

  • Program goals should be consistent with:

– Program resources – Existing practices and programs – Scope and diversity of municipal operations

See Manual 9 for Guidance See Manual 9 for Guidance See Manual 9 for Guidance

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Manual 9, Page 17‐18

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Manual 9, Page 20

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Reggie’s Top 11 Program Building Tips

1. Develop interest and support from elected officials 2. Develop support from department heads and superintendents 3. Develop a communications chart and assign responsibilities 4. Internal pollution prevention team should meet on a regular basis 5. Engage employees and recognize their contributions; they are the eyes of the community

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Reggie’s Top 11 Program Building Tips

6. Provide regular employee training 7. Develop partnerships with other MS4s; maximize funding 8. Develop partnerships with SWCDs and watershed

  • rganizations

9. Document, document, document!

  • 10. Never be afraid to ask for help
  • 11. Use existing materials and resources; don’t re‐

invent the wheel

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Resources

  • Last installment of USRM series
  • Resource for building pollution

prevention/good housekeeping programs

  • Information on:

– Municipal operations – Pollution prevention/good housekeeping practices – Program scoping and development

  • Also see Resource List

http: / / www.cwp.org

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  • Operations and facilities notebooks, example SWPPPs and

educational posters developed by the North Texas Council of Governments:

– http://www.nctcog.org/ – http://www.nctcog.org/envir/SEEclean/stormwater/program‐ areas/pollution_prevention/index.asp

  • SWPPP and employee training materials developed by

Richland Co., South Carolina:

– http://richlandonline.com/departments/publicworks/ NPDES_Industrial.asp – http://richlandonline.com/departments/publicworks/ NPDES_Industrial.asp

Resources

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Questions

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Webcast Archive

  • We will make every effort to post the archive

as quickly as possible. The archive should be available on the first Monday following the webcast, pending any edits.

  • Registered participants will receive email

instructions for accessing the archived webcast.

  • The archive will be downloadable and can be

saved on your local machine.

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Next Webcast

  • Managing Stormwater in the Age of Budget Cuts
  • June 17, 2009, 12:00 – 2:00 PM EDT
  • Free!
  • Register at http://www.cwp.org/Webcasts
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Upcoming Webcasts

  • Stormwater Retrofitting
  • October 14, 2009, 12:00 – 2:00 PM EDT
  • Urban Watershed Forestry
  • November 18, 2009, 12:00 – 2:00 PM EST
  • Erosion and Sediment Control
  • December 15, 2009, 12:00 – 2:00 PM EST
  • Register at http://www.cwp.org/Webcasts
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Post Webcast Information

  • Continuing Education Credits – We are offering CEUs for our

watershed and stormwater management webcast series. A total of 1.0 CEU can be earned for attending five webcasts. Only the registered attendee is eligible to earn the CEU. The registered attendee must watch the entire webcast. Email webcast@cwp.org if you are interested in earning CEUs and did not indicate this during the registration process.

  • Participation Certificate – Participation certificates are also
  • available. If you have multiple attendees, please save the

certificate to your computer. You can type the attendees name in the name field and then print the certificate.

  • To Complete the Webcast Survey – We will be providing you

with a short multiple choice survey to get feedback on your

  • experience. Please take a few minutes to fill the survey out

so we can identify areas for improvement.