W10 May 14, 2003 2:15 PM R E -E NGINEERING THE T ESTING O - - PDF document

BIO PRESENTATION

International Conference On Software Testing Analysis & Review May 12-16, 2003 Orlando, FL USA

W10

May 14, 2003 2:15 PM

RE-ENGINEERING THE TESTING ORGANIZATION: GET INTO THE FUTURE

Clyneice Chaney Spherion Technology

Clyneice Chaney

Clyneice Chaney, a Practice Director for Software Quality Management with Spherion Technology Services brings over 15 years of testing, quality assurance and process improvement experience. Clyneice holds certifications from American Society for Quality as a Certified Quality Manager, Quality Assurance Institute’s Certified Quality Analyst, and Project Management Institute’s Professional Project Manager. She is a 2003 Georgia Oglethorpe State Quality Award Examiner Focusing on process improvement and procedure development in the software testing and quality assurance areas, Clyneice has successfully lead process improvement, methodology development, and reengineering projects for organizations wishing to improve their software development, testing processes, and tool implementation. Clyneice has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager’s conference, and Quality Assurance Institute: International Software Testing Conferences.

STAR EAST May 03

Reengineering The Testing Organization

Get into the Future!

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Project Governance

• PMO, QA & Testing, Information

Design

Application Development & Integration

• Portal Development, Custom

Development, Systems Integration

Infrastructure Operations & Maintenance

• Networking, Help Desk, Data

Center

Help Desk Operations Asset Management Application Maintenance QA & Testing Network & Internet Data Center Management Vendor Management Contract Placements Contract-to-Perm Placements

Spherion Technology

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Teaching the Caterpillar to Fly

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Agenda

Caterpillar Organization Realities of Change Effecting Change

Future Present Delta Tool and techniques

Becoming a Butterfly

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Caterpillar Vs. Butterfly

Not familiar with

testing lab

Not familiar with

technical testers

Not familiar with

formal test procedures

Not familiar with

schedules

Formal defect tracking Testing Lab Standard templates &

test processes

Bug review meetings Project Management Inspections

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Organizational Change

Organization-wide change To accomplish a goal Initiated/provoked by outside force Necessary to evolve to a different

level

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Effecting Change

Change Management

People Process Structures Culture

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Effecting Change

Structures Process Culture

Change Management

People

PRESENT DELTA FUTURE

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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The Future

The future is a place that is created….

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Envisioning the Future

There is a need for vision and perspective…

we are all on a journey

What will the future look like? Multiple Changes?

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Envisioning the Future Checklist

What will the organization be like?

Describe process future Describe future people Describe future culture

What’s the effect of multiple changes?

Where are all the major changes? Are any in conflict?

One cannot become a butterfly by remaining a caterpillar. .

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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The Present

Things are this way because they got this way and unless things change, things will continue to remain the same.

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Understanding the Present

The Way It Is Present

Powerful K n

• w

n Working H

• l

d s Y

• u

Things are this way because they got this way

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Understanding the Present

Checklist How did specific process evolve? How did current way of dealing with people evolve? Where do current beliefs and values come from? What is the source of the rules that are followed? How did specific process evolve? How did current way of dealing with people evolve? Where do current beliefs and values come from? What is the source of the rules that are followed?

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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The Delta

“In changing from a caterpillar

to a butterfly… you become a gooey sticky mess!”

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Getting Out of the Delta

The Delta!

Not safe Not well defined Scary

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Alter Balance Checklist

Present

• Why do people stay? What are the rewards?
• What logical/illogical things hold them?
• What still works? What doesn’t work as well as in

past?

• What will happen if we stay right here?

Delta

• What would make people feel insecure or scared?
• What would drain company’s resources?

Future

• Why would people want to be here?
• Why would people not want to be here?

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Resistence: I’m Staying Here!

Help them to understand their resistance

What about present is

secure?

What is threatening about

the transition to future?

What is threatening about

future?

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Becoming a Butterfly

“One cannot become a butterfly by remaining a caterpillar”

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Caterpillar Organizational Change

Two pronged approach to change

The testing organization The IT organization

Not empowered to do organizational

change

Lots of negotiations Lots of small steps

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Transforming to a Butterfly

Draft of test plans critiqued Test cases critiqued First defect tickets critiqued Formal structured testing class within 4

months

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Transforming to a Butterfly

Instituted defect categorizing standards Standard, structured test plans and test

cases

Defect tracking system Bug review meetings Test case/plan inspections Requirements inspections

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Transforming to a Butterfly

Testing Laboratory Tools

Defect tracking Test management Test automation

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Transforming to a Butterfly

Organizational acceptance Tester/development relationship End user relationships Software development shop culture

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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The Butterfly

Developed C/S testing

• rganization

Tested a proof of concept Implemented a testing lab Achieved acceptance for new

way of testing

Product tested to a known

quality level

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Butterfly… cont.

Testing statistics for go-no-go decisions Ongoing testing status reporting Test case library Consistent defect reporting Within 9 months automated tested began After 1 year Test Director purchased Within 2 years… automated regression suite

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Transforming Other Butterflies

Understanding change Utilizing change methodology Systematically planning and

implementing change

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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References

Change Management and Employee

Resistance, Employee’s Survival Guide to

• Change. Jeffrey Hiatt

Teaching the Caterpillar to fly. Scott J.

Simmermamn, Ph.D. Performance Management Company 1997-1999.

Changing the Way We Change. Jeanne

LeMarsh

Star East May 03 Not to be duplicated without permission. Clyneice Chaney, Spherion Technology Services

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Thank You