Using Workforce Planning Systems in Managing Fatigue Risk Arjen - - PowerPoint PPT Presentation

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Using Workforce Planning Systems in Managing Fatigue Risk

Arjen Heeres, COO Quintiq

13th February, 2013

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Agenda

Agenda

Introduction and Quintiq company What is FRMS and why is it important? Fatigue issues and how to manage them Quintiq software solution Q&A

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Company Profile

• Offices around the world
• 700 employees
• HQ: Philadelphia & ‘s-Hertogenbosch (Netherlands)

Facts

Quintiq is a leading software company focused on providing Advanced Planning and Optimization software

Focus

ANSP’s Logistics Broadcasting Rail FAA

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Agenda

Agenda

Introduction and Quintiq company What is FRMS? Fatigue issues and how to manage them Quintiq software solution Q&A

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FRMS

• Fatique

A physiological state of reduced mental or physical performance capability resulting from sleep loss or extended wakefulness, circadian phase, or workload (mental and/or physical activity) that can impair a controller’s alertness and ability to safely perform safety related duties

• FRMS (Fatique Risk Management System)

A data-driven means of continuously monitoring and managing fatigue- related safety risks, based upon scientific principles and knowledge as well as

• perational experience that aims to ensure relevant personnel are

performing at adequate levels of alertness. An FRMS aims to ensure that ATCO’s are sufficiently alert so they can operate to a satisfactory level of performance

Source: ICAO, 2011

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FRMS and Scheduling + Task Assignment

FRMS

Shift Planning Task Assignment

• Minimum rest hours
• Rotational shifts with progressively

later start times MDDEN vs EEDDN (2-2-1)

• Complexity of tasks
• Rest between tasks

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Sources:

• Air Traffic Control: Potential Fatique Factors , FAA, June 29, 2009
• Fatigue Management for the Australian Aviation Industry, Australian Civil Aviation Safety Authority, May 2012

Shift Planning

Rotation patterns, quickturns Minimal hours between shifts On-the-Job-Training Trainees <–> CPC’s Scheduled Overtime Forecasted Traffic Volume Circadian Rhytm Age Shift Swapping

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Sources:

• Air Traffic Control: Potential Fatique Factors , FAA, June 29, 2009
• Fatigue Management for the Australian Aviation Industry, Australian Civil Aviation Safety Authority, May 2012

Task Assignment

Workload balancing Ad Hoc Overtime Disruptions; adverse weather, runway closed Position Rotation Complexity of position Time on Position

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Fatique and Work Schedules

Source: Australian Independent Transport Safety Regulator

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Agenda

Agenda

Introduction and Quintiq company What is FRMS? Fatigue issues and how to manage them Quintiq software solution Q&A

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Staged approach

• 1. Define Goals
• 1. Define Rules
• 1. Capture Rules

in Supporting System

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Agenda

Agenda

Introduction What is FRMS? Fatigue issues and how to manage them Quintiq software solution Q&A

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Process Overview

Flight information Operational sector configuration

Sector N Sector S1

• 1. Translate flight traffic forecasts into headcount
• 2. Create roster
• 3. Assign tasks/positions and breaks

Aggregation Step 1

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ALL rules and constraints must be taken into account

Individual preferences Working time directives Rules to reduce stress Mix of skills Rules for shift cycles Shift bidding policies Detailed training requirements Demand scenarios Overtime volunteering policies Shift exchanging rules Forbidding shifts Robustness requirements Requesting / approving leave Supervisor team preferences Additional project work Leave planning Tower specific circumstances Compensatory time-off Meal premiums Short notice shift change premiums Overtime requirements … …

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Custome Customer Sa Sati tisf sfac acti tion

• n
• Adapt to traffic volume
• Accommodate disturbances

ATCO CO Pr Pref efer eren ence ces

• Individual preferences
• Prevent work overload
• Reduce stress and fatigue
• Compliance with labor and union l

Ef Effici ficien ency

• Decrease need for overtime
• Decrease overcapacity
• Management reporting

Planning = Balancing between goals Fati tiqu que

• FRMS Shfit Planning
• FRMS Task Assignment

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Custome Customer Sa Sati tisf sfac acti tion

• n
• Adapt to traffic volume
• Accommodate disturbances

ATCO CO Pr Pref efer eren ence ces

• Individual preferences
• Prevent work overload
• Reduce stress and fatigue
• Compliance with labor and union laws

Ef Effici ficien ency

• Decrease need for overtime
• Decrease overcapacity
• Management reporting

Planning = balancing between goals Fati tiqu que

• FRMS Shfit Planning
• FRMS Task Assignment

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Custome Customer Sa Sati tisf sfac acti tion

• n
• Adapt to traffic volume
• Accommodate disturbances

ATCO CO Pr Pref efer eren ence ces

• Individual preferences
• Prevent work overload
• Reduce stress and fatigue
• Compliance with labor and union laws

Ef Effici ficien ency

• Decrease need for overtime
• Decrease overcapacity
• Management reporting

Planning = balancing between goals Fati tique que

• FRMS Shfit Planning
• FRMS Task Assignment

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Planning = balancing between goals

RULES, CONSTRAINTS AND GOALS

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Custome Customer Sa Sati tisf sfac acti tion

• n
• Adapt to traffic volume
• Accommodate disturbances

ATCO CO Pr Pref efer eren ence ces

• Individual preferences
• Prevent work overload
• Reduce stress and fatigue
• Compliance with labor and union l

Ef Effici ficien ency

• Decrease need for overtime
• Decrease overcapacity
• Management reporting

Fati tique que

• FRMS Shfit Planning
• FRMS Task Assignment

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How to start?

Defining Goals and Rules

First Version containing basic fatique rules Semi automatic Alerting functions More advanced system containing complex rules Automatic Optimization System connected to all users, containing individual dashboards Full automatic

• ptimization

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Questions?