USING TECHNOLOGY TO DISRUPT AND SCALE HEALTH INSURANCE SERVICES THE - - PowerPoint PPT Presentation

using technology to disrupt and scale health insurance
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USING TECHNOLOGY TO DISRUPT AND SCALE HEALTH INSURANCE SERVICES THE - - PowerPoint PPT Presentation

USING TECHNOLOGY TO DISRUPT AND SCALE HEALTH INSURANCE SERVICES THE BIMA MOBILE WAY The information contained in this document belongs to Milvik AB and to the recipient of the document. The information is strictly linked to the oral comments


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The information contained in this document belongs to Milvik AB and to the recipient of the document. The information is strictly linked to the oral comments which were made at its presentation, and may only be used by attendees of that presentation. Unauthorised copying, disclosure or distribution of the material in this document is strictly forbidden and may be unlawful.

THE BIMA MOBILE WAY

USING TECHNOLOGY TO DISRUPT AND SCALE HEALTH INSURANCE SERVICES

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BIMA’S VISION FOR THE FUTURE

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BIMA USES MOBILE TECH TO BRING EASY TO USE, AFFORDABLE INSURANCE & HEALTH SERVICES TO FAMILIES IN EMERGING MARKETS

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30 MILLION

Customers Reached globally

600,000

New customers a month globally

75%

Customers accessing insurance for the first time

15 COUNTRIES

Covered by BIMA’s service

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PARTNERSHIPS WITH LEADING MOBILE OPERATORS ACROSS AFRICA, LATIN AMERICA AND ASIA

Global MNO Partner Captive Customers (m) Axiata 330 Telefonica 330 Orange 120 Airtel 80 Smart 70 Tigo 65 Jazz 56 Digicel 15 T

  • tal

1,066

4

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BIMA LAUNCHED IN PAKISTAN 3 YEARS AGO AND HAS ALREADY SOLD INSURANCE TO OVER 2.5 MILLION SUBSCRIBERS

✓ Full regulatory approval ✓ Broker license ✓ CVAS license ✓ Shortcode license ✓ SECP no objection letters.

LAUNCHED JULY 2015 2.5 MILLION SUBSCRIBERS 1100 + DEDICATED AGENTS MHEALTH

✓ 1100+ dedicated call centre ✓ Educating consumer ✓ Enrolling customers onto insurance products, ✓ Customer service ✓ Quality control: 100% of calls are audited ✓ Over 900,000 customers on health tips ✓ 30,000 + monthly consultations ✓ Nationwide lab collection and pharmacy delivery ✓ 2.5 million subscribers in over 3 years of

  • perations
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BIMA SAW AN OPPORTUNITY TO USE MOBILE TECHNOLOGY TO BRIDGE THE PROTECTION GAP

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MOVING BEYOND INSURANCE TOWARDS INSURANCE LED HEALTH SERVICES

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WE HAVE LAUNCHED BIMA PERSONAL ACCIDENT AND BIMA SEHAT

  • Unlimited teledoctor

consultations

  • Segmented health

coaching programmes

  • Discounts on labs and

pharmacies

  • Affordable inpatient

cover

  • PA cover from PKR

200k to 2 Million

  • Funeral Expense of up

to PKR 300k

  • Hospitalization of up to

5,000 in case of PA

  • Available on Postpaid

BIMA PERSONAL ACCIDENT BIMA SEHAT

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BIMA SEHAT 360 CAMPAIGN – MAIN TVC 30”

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BIMA OFFERS AN ENGAGING, END TO END HEALTH SOLUTION BEYOND INSURANCE

HEALTH PROGRAMMES ONLINE TO OFFLINE SERVICES TELEDOCTOR SERVICE INPATIENT / OUTPATIENT INSURANCE

Content keeps customers healthy and BIMA top of mind Remote consultations act as first point of treatment Partnerships enable physical follow-ups when needed In-person consultations are covered by insurance

Healthy Mother & Child

Timely help for new mothers

Manage Your Weight

Tool to maintain a healthy weight

Living with Diabetes

Help managing hypertension

Stay Healthy

Leading a healthier life for all

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MHEALTH PRODUCT MODULES: HEALTH PROGRAMMES

4 programmes currently available for customers to choose from:

MULTIPLE DELIVERY CHANNELS AVAILABLE: SMS (T ext tips) Facebook, WhatsApp (Videos, GIFs) IVR (Voice content) NEW FEATURES SCHEDULED FOR RELEASE IN 2019: New programmes topics Ask a Doctor (one-off Q&A) Quizes and interactive content Healthy Mother & Child

Timely help for new mothers

Manage Your Weight

A tool to maintain a healthy weight

Living with Diabetes

Help managing hypertension

Stay Healthy

Leading a healthier life for all

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THE MHEALTH APP WILL HELP TO DRIVE FURTHER ENGAGEMENT

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THANK YOU

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