TulStat Planning & Development and Parks and Recreation Well-Being Opportunity December 1, 2017
1. Identify the Issue you’re trying to solve 5. 2. Measure the Determine how results and to Measure the Refine the outcome strategy 4. 3. Identify, test, and Set a Goal for implement the improvement Strategy
TulStat Parks and Recreation Well-Being Opportunity December 1, 2017
Implementing Program
2017-2018 Swim Lesson Comparison 2017 Class 2018 Projected Course Title Enrollment Class Enrollment Preschool Aquatics 1 19 30 Preschool Aquatics 2 17 30 Preschool Aquatics 3 8 16 Intro. to Water 22 32 Fundamental Aquatics Skills 40 60 Stroke Development 15 26 Stroke Development & Refinment 3 10 Adult 0 5 Parent/Child 5 10 Water Safety 19 30
Swim Lesson Comparisons Swim Lesson Comparisons 120 100 80 60 40 20 0 2018 Projected Class Enrollment 2017 Class Enrollment
TulStat Planning & Development Well-Being Opportunity December 1, 2017
Issue & Context • The issue – The need to improve tracking of commercial building permit timelines • Our goal – Track review time* by permitting – Keep review time to <=35 days • Connection to strategic outcomes – Opportunity – new jobs, labor force participation rate – Planning – population growth – Well-Being - per capita income * Review time includes only time where City of Tulsa has documents for review, not the time where the applicant is making revisions
Average Number of Days Commercial Permits From Application to Issue 120 100 80 # of days per project Average 60 Average Days per project Goal 40 12 per. Mov. Avg. (Average Days per project) 20 0 Jun-10 Sep-10 Dec-10 Mar-11 Jun-11 Sep-11 Dec-11 Mar-12 Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 Sep-13 Dec-13 Mar-14 Jun-14 Sep-14 Dec-14 Mar-15 Jun-15 Sep-15 Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17 Sep-17 Month Mayor/Council Goals Status What it means Opportunity - Goal: <=35 days from application to issue - 2010-17: Achieved goal 36% of the time, New Jobs month-to-month - Currently includes time that applicant is responding to review items Population Growth
Average Number of Days Commercial Permits From Application to Issue 120 100 80 # of days per project Average Days per project 60 Goal 40 Average 12 per. Mov. Avg. (Average Days per project) 20 0 Month What it means Mayor/Council Goals Status Opportunity Over the past few months, review times have been trending down. In October, the average time to permit issue was just 29 days New Jobs Population Growth
Strategic Direction Action Plan / Strategy By When Hurdles Next Steps Accurately track Deploy EnerGov Spring 2018 On track permit review timelines Enable Deploy Spring 2018 On track customers more Customer Self access to review Service (CSS) times and portal workflow Establish Use data from Fall 2018 On track updated review Energov system and permit to set more issuance targets accurate, realistic targets
IDP Review Times Upper Spec Limit for IDP customers 70 100.00% 90.00% 60 80.00% 50 70.00% 60.00% 40 50.00% 30 40.00% 30.00% 20 20.00% 10 10.00% 0 0.00% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 Days in Review Count of Reviews Completed in this time % of total Mayor/Council Goals Status What it means IDP customers expect reviews completed in 2-4 Opportunity weeks. 92.45% of the time we are completing reviews in 4 weeks or less . New Jobs Out of 212 reviews conducted since 1/1/2016 only 16 of those have taken longer than 28 days. Population Growth
IDP Strategic Direction Strategy Action Plan Next By When Hurdles Steps Improve Root cause analysis January 31, Time – with comments/requirements and improvement 2018 software changes to better meet customer implementation resources are expectations stretched thin. Bring together December 7, Time availability – leadership that 2017 might require Align all City personnel impacts IDP additional meetings around IDP objectives outcomes to identify in the future. joint goals and strategies Survey IDP customers Design and launch December Technology & ability after permits received survey 31, 2018 to utilize survey results effectively
Issue & Context The issue – The Peoria BRT corridor is the most appropriate location for directed population growth Our goal – Densify development along the BRT corridor to capitalize on public investment – Establish incentive programs and a regulatory environment to improve access to housing, employment and services Connection to strategic outcomes – Planning – population growth
Planning: Tracking Growth Peoria Avenue Corridor Households 2030 Target: 61,308 HH 46 Thousands Goal 44 Citywide Peoria 42 1.7 6 Current HH/ Acre HH/Acre Total Households 40 2.1 8 Goal HH/ Acre HH/ Acre Target Households 38 36 2 per. Mov. Avg. (Total Households) 34 32 30 2010 2011 2012 2013 2014 2015 2016 Mayor/Council Goals Status What it means Peoria corridor is a growth area (1/4 of Tulsa’s Opportunity new households 2010-15) New Jobs Will hit citywide 2030 growth targets in 2098. Enough tax revenue to cover costs? Fiscal Population Growth sustainability unlikely
Planning: Tracking and Promoting Growth Proposed Rezoning to MX Mayor/Council Goals Status Opportunity New Jobs What it means Rezoning to Mixed Use allows for higher Population Growth development density and higher population.
Strategic Direction Action Plan / Strategy By When Hurdles Next Steps Catalyst: Coordinate Spring 2019 Folding together Implement funded implementation projects and projects from schedule objectives from adopted plans near multiple sources Peoria Ave and departments Launch rezoning Voluntary rezoning Open application Outreach and program program period 10/1/17 – benefits *Initiated by City 3/31/18 Council 8/30/17 Public information Complete / Requires campaign On-going marketing and PR strategies Process Ongoing applications, continue outreach/education
MX Zoning: Education
MX Zoning Program: Outreach
Issue & Context • The issue – The need to improve customer experience with Permit Center • Our goal – Provide more (better) online resources, automate workflows, increase transparency • Connection to strategic outcomes – Opportunity – new jobs, labor force participation rate – Planning – population growth – Well-Being - per capita income
Customer Dashboard Example What it means Mayor/Council Goals - Goal: Allow customers greater access to Opportunity information about their applications - Transparency and more available data Status New Jobs should improve partnership between customers and Permit Center - Reducing calls will free staff to focus more Population Growth on plan review, increasing productivity
Strategic Direction Action Plan / Strategy By When Hurdles Next Steps Automate Deploy EnerGov Spring 2018 On track workflows Offer greater Provide robust Spring 2018 Ensure control and Customer Self stakeholder access to Service (CSS) input as system customers portal is configured and tested
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