Transfer of theft report only calls to 311 Financial Implications - - PowerPoint PPT Presentation

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transfer of theft report only calls to 311 financial
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Transfer of theft report only calls to 311 Financial Implications - - PowerPoint PPT Presentation

Sep 15, 2023 111 likes •178 views

Transfer of theft report only calls to 311 Financial Implications 311 estimates needing 3 FTE to do this work. They also need $4,942 in additional funding/FTE for training, supplies, licensing fees etc. Important factor: there is a

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SLIDE 1

Transfer of theft report

  • nly calls to 311
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SLIDE 2
  • 311 estimates needing 3 FTE to do this work. They also

need $4,942 in additional funding/FTE for training, supplies, licensing fees etc.

  • Important factor: there is a hiring freeze right now. This

would need to go through the hiring freeze review process.

  • If 311 budget is cut as a result of the 2021 budget cuts, then it

would result in reduction in service levels/hours

  • Timeline: 311 could hire by November, train staff

through February, and implement first half of 2021

  • Given the uncertainty around the hiring freeze and budget

process for 2021, departments will be hesitant to move this forward without confidence in continued funding. Under this circumstance, hiring could start in January with mid-year implementation.

Financial Implications

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SLIDE 3

Financial Implications

Customer Service Agent 1 (311) Salary $56,242 Fringe $26,353 Start up costs: Workstations, software etc $4,942/FTE Number of theft report incidents 7,621* incidents Time 10-60 minutes per call FTE equivalent 3 FTE Cost for 2 months in 2020 $56,124

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*This is in addition to theft report only calls already handled by 311

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SLIDE 4

Operational/functional considerations

  • Report reviews:
  • Who will review reports?
  • What does follow up, data collection etc look like?
  • How to manage or handle more serious crimes that are reported via

the form or 311 (improvement or changes to current system)?

  • Ensure adequate training to be clear and comprehensive in

the event that the reports lead to criminal prosecution.

  • Would need to ensure we can provide assistance for filling
  • ut the forms online.
  • What does changing from 24/7 reporting to either online or

during 311 open hours look like?

  • What if evidence needs to be collected?
  • Are there any technical or process changes and

requirements for 911 and 311?

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SLIDE 5

Next steps

  • 1. July 22nd: high level cost estimates for 2020

budget only

  • 2. October 2020: fiscal note for full implementation

for 2021 + report back on implementation plan