Track sponsored by Delivering a Consistent Customer Experience in - - PowerPoint PPT Presentation

▶

Dec 22, 2022 126 likes •237 views

Track sponsored by Delivering a Consistent Customer Experience in a Complex Environment Todd Sasala Scott Knaul What are we going to cram into 30 minutes? What is Cedar Fair? 2 things theyve done 1 thing were working on

SLIDE 1

Track sponsored by

SLIDE 2

Delivering a Consistent Customer Experience in a Complex Environment

Todd Sasala Scott Knaul

SLIDE 3

What are we going to cram into 30 minutes?

What is Cedar Fair?
2 things they’ve done
1 thing we’re working on
1 thing they will do

SLIDE 4

What is Cedar Fair?

13 Amusement parks
5 Hotels
26 Million guests
40,000 Associates
Thousands of attractions

SLIDE 5

SLIDE 6

Free WIFI…The 4th Utility!

It’s Free…but how to

monetize it!

Dwell time
Targeted offers
Guest Navigation

SLIDE 7

FUN TV

Entertain & Engage
Passive revenue

streams

Internal promotions

SLIDE 8

FUN Time

Align our workforce to the needs of the

park

Consistency, consistency and consistency
Engaged workers = Engaged customers

SLIDE 9

Season Pass and Loyalty

Multiple visits
Higher spend
Guest

engagement

SLIDE 10

It’s All Just a Walk in the Park!

SLIDE 11

Track sponsored by