Third Tuesday Townhall NAHB Membership Development We will begin - - PowerPoint PPT Presentation

Third Tuesday Townhall

NAHB Membership Development

We will begin shortly. This townhall will be recorded.

Logistics

• Today’s town hall webinar will operate like a call in radio show.
• Please use the raised hand button at the top right hand corner of your

screen to indicate you have a comment or question.

• You will need to press *6 to unmute your phone line before you begin

speaking.

• Please press *6 to mute yourself when not speaking.
• Another great way to share your feedback is through the chat box in the

lower right hand corner of the screen.

You have a new member!

Now what?

Welcome

• How do you engage new members?
• Welcome procedure
• Orientation
• Onboarding
• How often do you contact the member after
• rientation?

• Do you have an ambassador or

mentoring program?

• How did you begin the program?
• What kind of instructions do you give your

ambassadors?

• How do you hold people/volunteers

accountable?

Mentoring

• Do you use NPS/Listen360 or any periodic survey

to keep in touch with members?

• Do you have a retention plan in place? Specific

strategy?

• How do you keep up with it?

Sign up for NPS at nahb.imprivia.com. FREE for local associations with under 350 members. $25/month for associations with over 350 members.

Communication

We Build Communities Thank You

View the takeaways and recordings at:

nahb.org/MembershipWebinars

Contact us: Brace Ford, bford@nahb.org, 800-368-5242 x8286 Betsy Alafoginis, balafoginis@nahb.org, 800-368-5242 x8233 Greg Morrison, gmorrison@nahb.org, 800-368-5242 x8337