The Future of FM Technology, From the US to Europe Ted Ritter - - PowerPoint PPT Presentation

The Future of FM Technology, From the US to Europe

Ted Ritter – President Information Technology Council of IFMA Joachim Hohmann – Consultants Circle Managing Partner Thursday - April 16th, 2015

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Welcome by FMCC President

John Ringness President, NEXT FMS Vancouver Canada

Today’s Presentation

Moderator: Josh Amos, IFMA Components Liaison Presentation Title: The Future of FM Technology, From the US to Europe! Presenters: Ted Ritter – President Information Technology Council of IFMA Joachim Hohmann – Consultants Circle Managing Partner

Meet Our Presenters

Joachim Hohmann, CFM, Ph.D., MSc is a professor teaching facility management technology at the Technical Universities Darmstadt and Kaiserslautern , Germany. As a co-founder and CEO of Consultants Circle in Frankfurt he provides consultancy in facility management strategy and technology to a wide range of organizations. He served on IFMA’s Board of Directors from 2010 to 2013 and represents IFMA on the Board of Directors of Global FM, Melbourne, Australia. Ted Ritter the current President of the IFMA Technology Council and has over 25 years

• f experience in facility operations and project management. His expertise is well

regarded in the community with over fifty completed facility related technology and sustainability initiatives .

Which kind of resources do I need for a successful implementation and how long does it take? What are the major obstacles to overcome in the implementation phase? Are there well proved standards for data exchange and KPI comparisons between European and US Sites? What are future IT trends, which will have an impact on FM technology?

Review Session Learning Objectives

Agenda / Outline

Background on the Alliance between GEFMA and IFMA An Introduction to the documented trends in FM Technology

• Highlights of the most common global trends
• Security & Integration
• Migration to Cloud Computing
• Repurposing legacy system data
• The “new” typical for deployment timelines

Survey Results – Europe Survey Results – USA ROI and where to start Latest FMIT research results Open Panel Discussion

Alliance between IFMA ITC & GEFMA

Documented Trends in FM Technology

What Happened the last 3 years: Technology as an Integral Part of FM Technology as a Driver for Sustainable Building Operation FM Adopts latest IT trends BIM as an Accepted Standard

Documented Trends in FM Technology

Commonalities Across the Globe: Technology itself (in spite of building culture, climate zones, societies) Need for Standardization Implementation Periods

Documented Trends in FM Technology

Some Differences: Cloud Acceptance BIM as a Standard Adoption of IWMS The Definition of CAFM

Survey Statistics - Europe

Online Survey Spring 2013 GEFMA Newsletter & Social Media 230 Respondents (Users &Prospects) Central Europe (A, CH, D, L, NL) Industries: Financial & Facility Services, Providers, Public, Others

Survey Application Areas - Europe

0% 20% 40% 60% 80% Environmental Stewardship Security Reservation Relocation Other Lease Administritation Key & Access Management Inventory Energy Management Cleaning Maintenance Area & Space Management

Survey Results - Europe

0% 20% 40% 60% 80% 100% CAFM reduced failures and outages CAFM increased area & space utilization CAFM reduced operational costs CAFM increased efficiency of facility services CAFM provided transparency of costs and performance CAFM provided better quality of compliance documentation Stimme vollkommen zu Stimme eher zu Stimme eher nicht zu Stimme überhaupt nicht zu

Fully Agree / Partially Agree / Partially Disagree / Fully Disagree

Survey Future Trends - Europe

50 100 150 Augmented Reality Big Data Integration Bring your own device (ByoD) Flexible Workplace Management Sustainability GIS/ Google- Integration Building Information Modeling (BIM) Graphical Workflowgenerator CAFM und Cloud Computing Mobile CAFM Anwender Nicht-Anwender

Existing Users / Prospective Users

Survey Results Summary - Europe

Costly Mistakes Not Software Related Success Rate Higher than for most other Standard Software Applications On Time / On Budget Delivery Stakeholder Expectations are Met Documentation for Compliance Needs

Vendor Questionnaire Germany Results 08/2014

Major Obstacle: Buildings can be

• perated without actual data

Major Need for Improvement: User Interface & Seamless Integration with other application systems Major Future Trend: Mobile CAFM & Apps

Survey Statistics - US

Spring 2014 Online Survey 158 Respondents Existing Users & Providers 28 States Represented Cross Industry A lot of “other”

Industry Reach

In which business process is IWMS in use?

How many square feet is managed?

How long did it take?

Are you satisfied with the outcome?

Survey Results - US

Jargon * System Use Organization Size Satisfaction Implementation Service Provider Integration Implementation Cycles

ROI and Where Do You Start

Business Process When reviewing your business processes you are looking to achieve specific objectives:

• Eliminate redundant processes
• Improve information processing
• Administrative efficiency
• Integrate systems
• Develop metrics for measuring improvements
• Develop continuous BPI framework

ROI and Where Do You Start

Business Process Processes can be reviewed in the following manner

• Define Process
• Define Work-flow
• Define Task-flow
• Define Tools

The Goal of any system is to support your “business process”.

Open Discussion

Thank You!

Joachim Hohmann – joachim.hohmann@t-online.de Ted Ritter – ted.ritter@gmail.com

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