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Text: To: 22333 Message: BCCAssess966 Website: - - PowerPoint PPT Presentation
Text: To: 22333 Message: BCCAssess966 Website: - - PowerPoint PPT Presentation
Text: To: 22333 Message: BCCAssess966 Website: www.PollEv.com/BCCassess966 Developing and Assessing Learning Outcomes in Non-Academic and Student Support Departments Learning Outcomes for this Session Operations vs . Services
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Learning Outcomes for this Session
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Operations vs. Services Departments
CUSTOMIZE your assessment plan to your
- ffice/department/program
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Understanding Assessment…
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- …
- Meaning of assessment
The systematic and ongoing method of gathering, analyzing and using information from various sources about an administrative unit, using measured outcomes, in order to improve student support services and student learning.
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What is assessment used for?
Benefits of meaningful assessment
- ○
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The Plan
A flowchart is a great way to visualize the Assessment
- Framework. Your entire team
should be involved in this process.
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Mission Statement
Mission Statement defined: formal summary of the aims, values, services, and products of a company,
- rganization, or individual. (I WILL TELL YOU)
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Exercise: Draft Your Mission Statement
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Ask: What can a stakeholder GAIN in skill, learning and/or disposition from the services or products you provide?
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Learning Outcomes
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Learning Outcomes defined: statements that describe knowledge or skills acquired. Focused on application and integration of knowledge. (SHOW ME)
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Learning Outcomes
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Learning Outcomes Cont...
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MEASURING your outcomes can be
- challenging. Finding the right tool
can take time.
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Measuring Learning Outcome Assessment
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How will you know when learning
- utcomes are achieved?
Assessment Measures/ Tools
Artifacts Observation Demonstrations Projects Reports S
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Direct assessment measures actual learning. Indirect assessment measures attitudes and perceptions.
Direct
- When is the deadline for submitting
the FAFSA?
- What does a “WN grade” mean?
- Who do you contact if you have a
complaint or grievance? Indirect
- Do you know the deadline for
submitting FAFSA?
- Do you know the difference between
a “WN” and a “WU” grades?
- Do you know who to contact if you
have a complaint or grievance?
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Group activity for participants
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Integrate assessment into your work (closing the loop)
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