Telehealth & Community Health Centers Jason Cunningham Agency - - PowerPoint PPT Presentation

Telehealth & Community Health Centers

Jason Cunningham

Agency Medical Director

• Clinical Sites:
• Primary Care – 4 sites (3-4 FTE Provider Practices)
• Dental Clinic
• Teen Clinic
• Labor Center Outreach
• Wellness Center
• Healthcare For the Homeless
• Patients
• 15,000 individuals, 77.000 visits.
• 80 % under 200% of poverty level
• 2015 Budget
• $15 million
• 70% patient fees, 30% grants, contracts, fundraising
• Staff and Providers
• 195 employees - 160 FTEs
• 28 medical providers, 2 dentists, 16 behavioral

health counselors, and 1 psychiatrist

Traditional Telemedicine

• Specialty Consultation
• Tele-psychiatry
• Tele-Endocrinology
• Tele-dermatology
• Direct Dermatology

Lesson’s Learned

• Infrastructure no longer a barrier
• Have a dedicated project manager
• Market to providers and patients
• Frequent meetings with telehealth

partner

• Get IT involved early
• Capture patient feedback – it is good

USING VIDEO TO ENHANCE COMMUNICATION WITHIN PRIMARY CARE

Relational Care

“It is much more important to know what sort of patient has a disease than what sort of disease a patient has.”

• William Osler

Primary Care is a Collaborative TEAM Sport

Need for Better Communication Tools

Outside the Four Walls

• Homeless Outreach
• RN Care Management Home Visits
• Community Heath Worker
• Geriatric Group Home

Video Communication Between Staff

• RN Care Manager
• Pharmacy Tech
• Referrals
• Wellness Center
• Dental
• Medication Verification
• Huddles, meetings

Hospital Discharge Warm Hand-Off

Lesson’s Learned

• “Presence”
• IT infrastructure
• It has to be “easy” and “quick”
• Let them “Play”
• Let them practice safely

THANK YOU