Technology Trends in the Benefits Technology Trends in the Benefits - - PowerPoint PPT Presentation

Technology Trends in the Benefits Technology Trends in the Benefits Landscape Landscape

• Matt Cook

Director of Account Management

• Understanding the challenges and tradeoffs you face
• Marketplace trends and the infusion of technology into the

benefits landscape

• How to effectively evaluate new solutions

TODAY’S DISCUSSION

We know that there is no silver bullet in healthcare

• Programs that offer something for everyone, like a health

assessment or lifestyle coaching

• Historically, it has made sense to implement, as they:
• 1. Help define a culture of health
• 2. Create a baseline of population health
• 3. Are equitable
• But there are limitations:
• 1. They lack personalization – doing something for

everyone often does very little for anyone

• 2. It’s difficult to prove impact

CHALLENGE: “BIG AND BROAD” PROGRAMS DON’T WORK

• Technology has enabled a new generation of targeted

solutions to solve our biggest challenges

TECHNOLOGY ENABLES TARGETED SOLUTIONS

TRADEOFFS

• There are tradeoffs to consider when implementing

targeted solutions:

• 1. Time and resources
• 2. Messaging to your population
• 3. Interoperability of solutions

TECHNOLOGY IN HEALTHCARE

• In and of itself, technology is not the silver bullet, but it

does bring significant value to employees…

TECHNOLOGY IN HEALTHCARE

1) 1) Access 2) 2) Meaningful Engagement 3) 3) Measurable Outcomes

• Technology provides access to:
• 1. Care (Telemedicine, Expert Opinion)
• 2. Information (Wearables, Price Transparency,

Participant Engagement)

ACCESS

NOTE: Will insert Grand Rounds Case Study

But access is

• nly part
• f the equation

EXAMPLE: PRICE TRANSPARENCY

• JAMA. 2016;315(17):1874-1881. doi:10.1001/jama.2016.4288.

MEANINGFUL ENGAGEMENT

1. Passive engagement – We count an individual as engaged whether or not they do anything (e.g. outbound outreach attempt to an at-risk individual) 2. Active engagement – The individual is interacting with the program/ intervention in some way (e.g. biometric screen) 3. Meaningful engagement – You can tie the individual’s interactions to measurable outcomes

Passive Active Meaningful

HOW TECHNOLOGY CREATES MEANINGFUL ENGAGEMENT

Omada

• Technology allows us

to effectively track participant interactions and personalize the intervention based on feedback received

• Good design makes

technology feel seamless to the user

Through technology, we can measure meaningful

• utcomes in ways we’ve never been able to

MEASURABLE OUTCOMES

Good Design Meaningful Engagement Measurable Outcomes

MEASURABLE OUTCOMES

AVG HBA1C AVG WEIGHT LOSS (%)

DIABETES RANGE

6.0% 5.6% 5.6%

>6.4%

5% 0%

• 5%

PREDIABETIC RANGE 5.7–6.4%

• 4.7%
• 4.2%

NORMAL RANGE <5.7%

EVALUATING NEW TECHNOLOGIES

EVALUATING NEW TECHNOLOGIES

• 1. What problem am I trying to solve?
• 2. How is engagement measured?
• 3. What outcomes should I expect to see? Are outcomes

validated or self-reported? Bonus Question: are incentives aligned?