Table number and names in group: 1 Jerry Brown, Brian Bracher, - - PowerPoint PPT Presentation

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Table number and names in group: 1 Jerry Brown, Brian Bracher, - - PowerPoint PPT Presentation

Jul 17, 2023 269 likes •381 views

What is the feeling you'd like to get as you How should we communicate with the people Suggest 3 ways we can help you become walk in to the HIVE building? who use your organisation to explain what part of the success of the HIVE? the HIVE has

slide-1
SLIDE 1

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Non judgemental response
  • Open/friendly
  • Confidential to clients
  • Personal approach for clients
  • Certainty of outcome and confidence
  • Feeling valued
  • Safe
  • Be connected to the relevant people
  • Client focussed
  • Trained and confident staff and

volunteers

  • People who get it
  • Don’t do if for me, to me but with me.

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Signposting clients
  • Use Community tv’s in a variety of places –

create a short film

  • Surgeries/hospitals/community venues
  • People who support HIVE – have in their

heart and minds – elevator speech

  • Social media, Events – go to and hold down,

Big screens, Fratton Park

  • Universities, schools, churches, IoW Ferry
  • Communicate ‘positive’ stories 
  • Nightclubs
  • Ambassadors - engage communication

about HIVE

  • Tattoos – engage discussion
  • T-shirts – ask me
  • Public toilet
  • Radio advert/story/community, Advertorials
  • Solent tv – The News, Leaflets
  • Awards – enter/promote
  • Pop up link sessions to go out and engage in

the community

  • Informal and formal way

Suggest 3 ways we can help you become part of the success of the HIVE?

  • Regular updates 
  • Facebook
  • Twitter
  • Involved in development
  • Sharing knowledge 
  • Ambassadors
  • Workshops
  • Discussion groups
  • Connect me to your vision so it becomes
  • ur vision 
  • Requirements what do you need – review,

learn, and adapt 

  • Tattoo – talking point

Table number and names in group: 1 Jerry Brown, Brian Bracher, Michelle McKinley Bell, Nick Ralph, Neil Bateman, Lynn Doel, Charlotte Bishop

slide-2
SLIDE 2

What is the feeling you'd like to get as you walk in to the HIVE building?

  • People to help – friendly
  • Choice of digital or person
  • Person to meet with face to face
  • Someone who knows what they are talking

about

  • Quality and knowledgeable staffing
  • Comfortable informal space
  • Confidential space available

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Not every idea is a good idea
  • When?
  • Web social media group chat
  • HIVE could be the glue
  • Get consent to share information
  • Worthwhile stories
  • By using ALL forms of media
  • Voluntary Sector Directory
  • Who is HIVE for? 
  • Credibility
  • Similar to connect to support (Hampshire

County Council – database)

  • Clarity about purpose
  • Personal Introduction
  • See Action/delivery
  • Joined up literature and referral process

(directory?)  Suggest 3 ways we can help you become part of the success of the HIVE?

  • Provide 1. Knowledge 2. Expertise 3.

People

  • Make sure information is shared (GDPR

issue)

  • Promote HIVE
  • Availability and accessibility
  • Collaboration with VCS and public service
  • Highly trained staff
  • Highly knowledgeable
  • Join together for huge training

course?

  • Becomes the glue
  • Data Protection clarity – how to share

information?

  • Join up with Wellbeing House proposals

Table number and names in group: 2 Tom Armstrong-Collett, Sharon George, Julie Hawkins, Rebecca Ozaniec, Andrew Parsons, Steve Rolls, Cllr Darren Sanders

slide-3
SLIDE 3

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Open Plan
  • Buzz  
  • Welcoming/relaxed 
  • Right volunteers/staff/training for meeting

different people (customer service):

  • People in HIVE will LISTEN to your

situation and your ideas 

  • Drinking water point
  • Clear information staff/volunteers all know

how to help 

  • Capturing all the requests people

make (to get common themes) 

  • Artists in residency – music and all

mediums of art. Free studio space in exchange for offering free workshops  How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Reassure then that the HIVE staff/volunteers

have training in disability awareness/dementia/mental health

  • Youth volunteering opportunities
  • Contacting churches and diverse

communities 

  • Taster events 

Suggest 3 ways we can help you become part of the success of the HIVE?

  • Organisations sign up for the ‘Buzz’ (offers

to all groups in the community) 

  • Process of communication
  • Engage and promote our services and ‘the

Buzz’ 

  • Advertising with all organisations signed up

  • Encourage groups to sustain the offer 

Table number and names in group: 3 Elle Gray, Karen Hayers, Sonia Turner, Antia Godson,

slide-4
SLIDE 4

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Knowledge/confidence you have come to

the right place to start to get help

  • Non judgemental
  • Welcoming meet and greet (volunteers?)
  • Tea/Coffee
  • Individual person centred approach
  • Valued, Reassured
  • The Lakeside/North Harbour of the 3rd

Sector!

  • Clear Timescales, Tangible response
  • Referrals/triage managed by staff
  • Choices for service
  • Private rooms
  • Self service (leaflets)
  • Welcoming discussion in Centre
  • Solution focussed approach
  • Strength based approach
  • No hidden agenda

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Champions
  • Success stories
  • Faces of organisations
  • Different communication channels
  • Online
  • Paper
  • Spoken word
  • Accessibility – mobile unit to tour City
  • Ensure (meaningful) contact starts

immediately

  • Widespread promotion of services – Saturate

the City!  Suggest 3 ways we can help you become part of the success of the HIVE?

  • The Intro Work Service of the You Trust

should move into the HIVE

  • Host Organisations at the HIVE
  • Rota of organisations involved
  • Specialist Days e.g. a them a day
  • Sign posting /resource bank

Table number and names in group: 4 Jennie Brent, Rachel Stones, Nick Perry, Matt Foster, Sandy O’Neill, Charlotte Fisher, John Attrill

slide-5
SLIDE 5

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Welcoming, Human, Knowledgeable –

empower people working there

  • ‘Can do’, positive attitude, Proactive
  • Resource based
  • Accessible to all
  • Contemporary, not a ‘corner of the library’
  • Space for confidential conversations
  • Immediate – not tucked away. Easy to

navigate

  • Open 7 days a week – adequately staffed,

including out of hours services/ messaging services

  • Multi faceted, digital, not just physical e.g.

Facebook groups

  • Avoid waiting too long - triage system?
  • Clear communication
  • Able to easily identify who are staff
  • Bookable rooms for community groups
  • Owned by the Community, not the Council.

It mustn’t look like the Civic Offices!

  • User generated space
  • Safe space

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Variety of ways should be used
  • Person to person
  • Talk to captive audience – people already in

the Library

  • Formal campaign to all voluntary
  • rganisations
  • Short video/film to be usable by all – NOT

corporate/branded

  • First be very clear on scale, purpose etc
  • Ask potential users what they want
  • Big use of social media in Comms
  • Clear about purpose

Suggest 3 ways we can help you become part of the success of the HIVE?

  • Clarity of purpose
  • (Take away we and you)
  • De corporatise it – take away PCC, NHS

identity

  • Adequately resourced

Table number and names in group: 5 Gail Baird, Mavis Ames, Rosa Wynn, Chris Noden, Kevin Bristow, Louise Brice, Claire Percival, Jan Thomas, Paul Hutchings

slide-6
SLIDE 6

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Open, Welcoming, Optimistic
  • Easy to find, Easy to access (Stairs!)
  • IKEA feel 
  • Café
  • Outside space
  • Avoid Official feeling
  • Rich city (not monitory)
  • Reassuring – want to come back

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Optimistic
  • Remove organisational barriers
  • Time to listen
  • How to listen (Right people right skills)
  • HIVE – explanation for all – focus
  • Ownership/trust
  • Café
  • Personal contact
  • Creche facilities
  • Dementia friendly
  • Mini HIVES across the City

Suggest 3 ways we can help you become part of the success of the HIVE?

  • Ikea/Waterstones
  • Open friendly no pressure, want to go back
  • Café Culture
  • CAFÉ SPACE* 



  • Time bank?
  • Conversation space
  • Multi use (small groups, open space,

individual privacy) 

  • *Cafes – different zones
  • Art, welfare, music, quiet,

creative

  • **cake**
  • **coffee**

Table number and names in group: 6 Kevin Bristow, Janice Burkinshaw, Richard Myers, Philip Perry, Innes Richens, Andrea Still, Cllr Judith Smyth, Nicki Youren

slide-7
SLIDE 7

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Clear Information on entry – simple

language

  • Approachable, but not pouncing on!
  • Welcoming/respected – HIVE

representative to navigate enquirers to resource they seek

  • Feeling you belong 
  • Accessible to the preferences of the users?

9-5 or beyond

  • Confidence in the service/professionalism
  • Credible information/respect
  • Appeals to wide range of interests
  • Pictures to describe/navigate 
  • Energy
  • Physical access – signposted ramps

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • A personal touch – face to face, to get out

positive messages

  • Use good outcome stories to spread the word
  • Clear information as you enter, so people can

take time to read/decide what next – use big letters

  • Social media – spreading the word through

networks, community outreach. TV/local radio

  • Involve the schools 
  • Use the ‘big screen’
  • Engage our GP’s
  • Engage our University Students
  • Posters in local shops, restaurants, places

where people go

  • An online offer - updated

Suggest 3 ways we can help you become part of the success of the HIVE?

  • Peer Supported Corporate

Training/Mentoring representation

  • Talk to us 
  • Information Board
  • Interactive Information
  • Staff present
  • Give us same space there.
  • We need outreach options
  •  We would want to know what the

community is saying they want

  • Make it ‘cool’ for young people
  •  Mapping of services – be inclusive –

continually updated

  • Make it easy to use/book
  • Free water 
  • 1 thing to share – that we are working

together having a credible , accessible, cross sector service. We are excited  Inter- generational opportunities – concept

  • f making it cool, making it for everyone

Table number and names in group: 7 Louise Boyle, Nike John, Rachael Roberts, Cllr Lynne Stagg, Siobhain McCurrach, Julian Wadsworth

slide-8
SLIDE 8

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Welcomed – not intimidating
  • Safe – confidential
  • Not ‘official’
  • Inclusive
  • Valuing – knowledgeable
  • A place of confidence
  • Instant access/walk off the street 



  • Direct and easy
  • Outside of office hours*
  • *Virtual info point/ signposting 
  • Focus on what can be done*
  • Virtual help assistants online 
  • Pop up box with Queen Bee for questions

  • Be drawn in straight away
  • Don’t want to be limited to ONE building –

virtual space? Mini satellite hours? Managed? Resources

  • ? Move café downstairs 
  • Not a desk 

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Leaflets – aimed at getting you through the

front door

  • See Queen Bee
  • Downloadable documents
  • Electronic messages
  • Social media – hyperlinks – QR codes
  • GP’s – Community Health, Community

Centres

  • Word of mouth – Roadshows
  • ‘Water Cooler moments’
  • Utilise – festivals and community gatherings
  • Radio, print media, Big Screen!
  • Celebrations!
  • Community Informed ambassadors
  • Tesco and other ‘staples’ provider
  • Council Tax distribution

Suggest 3 ways we can help you become part of the success of the HIVE?

  • Business Card handout
  • Regular updates and briefs around What’s

Happening

  • Positive network – a structure that is clear

but flexible 

  • Sharing resources, networking
  • Partnership is essential to get the most out
  • f the HIVE and the people of Portsmouth!!



  • There’s no ‘I’ in Team
  • Get the right person to lead and inspire 
  • Non competitive environment
  • HIVE partner would increase reputation.

Table number and names in group: 8 Tim Clarke, Sandie Davis, Gemma Morrison, Richard Hibbert, Matt Mason, Gina Perryman

slide-9
SLIDE 9

What is the feeling you'd like to get as you walk in to the HIVE building?

  • Instant access/walk off the street 



  • Buzz  
  • Welcoming/relaxed 
  • Quality and knowledgeable staffing
  • Accessible to all
  • Trained and confident staff and

volunteers

  • Someone who knows what they are talking

about

  • Certainty of outcome and confidence
  • Virtual info point/ signposting 
  • IKEA feel 

How should we communicate with the people who use your organisation to explain what the HIVE has to offer and encourage people to use it?

  • Ensure (meaningful) contact starts

immediately

  • Taster events 
  • Communicate ‘positive’ stories 
  • Joined up literature and referral process

(directory?) 

  • Contacting churches and diverse

communities  Suggest 3 ways we can help you become part of the success of the HIVE?

  • CAFÉ SPACE* 



  • Clarity of purpose
  • Partnership is essential to get the most out
  • f the HIVE and the people of Portsmouth!!



  • *Cafes – different zones

Art, welfare, music, quiet, creative*

  • Connect me to your vision so it becomes
  • ur vision 
  • Engage and promote our services and ‘the

Buzz’ 

  • **cake**
  • Highly trained staff
  • Highly knowledgeable
  • Join together for huge training

course?

  • Becomes the glue