Synonym of Insurance 70 Years among the Leaders of the Bulgarian - - PowerPoint PPT Presentation

Synonym of “Insurance”

70 Years among the Leaders of the Bulgarian Insurance Market

History of DZI

Milestones from its foundation to date 1946 1969

The government decided to merge all 19 Bulgarian insurance companies and 11 branches of foreign insurers in one state-

• wned company.

A new law was adopted for the governance of

• DZI. It simplified the

management of the company and ensured its greater autonomy. Bulgaria began transition to a market

• economy. More than

100 insurance companies were founded, of which about 40 maintained active operations.

1989 1996

In September 1996 the new insurance law prohibited the simultaneous sale of life insurance policies and general insurance

• products. DZI split into

two – DZI General Insurance JSC and DZI JSC.

2002

August 3, 2007: KBC received the necessary regulatory approvals and successfully completed the acquisition of DZI. The company was privatized on August 27, 2002, when the investment company Contract Sofia Ltd. bought the controlling stake.

2012

KBC Group

DZI and CIBANK are the companies through which KBC Group operates in Bulgaria

For KBC Group and its values KBC is a group of more than 38 000 talented employees in different countries, who work together and share a common culture. Our culture is the fertile and vital soil on which we build our strategy, consisting of 4 cornerstones, interacting with each other: We strive to offer to our customers unique bank-insurance experience. We develop our group in the long term and thus achieve sustainable and profitable growth. We put our customers’ interests at the heart of what we do and strive to offer them at any time high quality of service and appropriate solutions. We take our responsibility towards society and local economies very seriously and aim to reflect that in our daily activities. We believe that our strategy – powered by our culture with the contribution of our employees – helps us win, keep and develop trust with every passing day and therefore makes us become the reference in our core markets.

. Belgium . Czech Rep. . Bulgaria .

Hungary

. Ireland . Slovakia

People and Network

We believe that the engagement and professionalism of the people in DZI are the foundation of our success. For that reason DZI as an employer invests in the development of its employees, providing various

• pportunities for professional training and career development, and implements various initiatives to increase

satisfaction and engagement of employees. Through our people we combine the best traditions and experience in insurance and modern practices, guided by our continuous aspiration to be the best. 130

Points of Sale

28

Head Agencies

25

Offices

48

Agent Offices

29

Agencies

340 Brokers with active contracts 681 Full time employees

Financial Data for DZI 2015 Facts about DZI

DZI is the insurer with the greatest experience in Bulgaria and with over 800 000 insured persons

BGN 506 mln.

Assets

BGN 403 mln.

Investments

BGN 297 mln.

Technical reserves

413%

Coverage of solvency margin I (Solvency I)

227%

Coverage of solvency margin II (Solvency II)

297 413 227

506

403

132,7 28,9 139 32,1 154,2 46,1

Non-Life Life 2013 2014 2015

DZI 2015 - results

+11% NL +42% L Non Life Life

Market 10% Market 15%

DZI 11% DZI 42%

Growth 2015

Corporate Sustainability and Responsibility

Interwoven into the DNA of our Group and strategy – we strive to create shared values together with our stakeholders Major priorities

• Financial literacy
• Entrepreneurship
• Environment (combating

climate change)

• Health

EMPLOYEES CUSTOMERS SOCIETY

Report to Society

The First Bank Insurance Report in Bulgaria

DZI and CIBANK

Data for 2014

Insurer of the Year

The criteria for selecting the „Insurer of the Year” are: market share, gross claims paid, technical result, net premium income, solvency ratio, share of technical reserves, net cost ratio. Nominations and decision of the expert jury determine the winners each year. For six years now the highest achievements in insurance are distinguished by the event „Insurer of the Year”, organized by: the Higher School of Insurance and Finance, the Association of Bulgarian Insurers, the Bulgarian Association of Supplementary Pension Insurance Companies, Prof.

• Dr. Veleslav Gavriyski Foundation.

Insurer of the Year

Five consecutive years

DZI-General Insurance JSC

First Place

Insurers for Society

Annual Awards for Road Safety

„You are not alone

• n the road“

24-Hour Contact Centre

24-hour customer service Fast and adequate response SMS notification

Assistance in the event of claim 0700 16 166 0700 16 166

The 24-hour contact centre of DZI serves customer queries and provides assistance by phone in emergency situations 24 hours a day / 7 days a week / 52 weeks a year. The contact centre is one of the steps

• f DZI to be a modern insurer, easily

accessible and always available to its customers.

www.dzi.bg

Request an offer Status of a claim

Assistance with claim

Here you can get a personalized

• ffer, tailored to your customer

history Here you can check the status of your claim Here you get information about the steps you need to take in case of an insured event Here you get information about the variety of ways in which you can pay an installment under an insurance with DZI

DZI strives to be closer to its customers by using modern means of direct communication and service. The range of digital services provided by DZI, is to be expanded and enriched.

Е-Payment

Our Products

Casco+ Motor Third Party Liability Comfort for Home and Business Industrial Fire Life Insurance Accident Insurance „Comprehensive Medical Care“ Group Insurance „DZI Health“ Travel Assistance – medical costs

DZI offers a full range

• f products

life insurance, general insurance and health insurance

What do we offer?

The company develops and offers a full range of products in the domains of general insurance and life insurance, as well as products related to the coverage of health risks. Over the years, the experts of DZI based on their experience and thanks to an active international exchange within КВС Group, developed a number of innovative solutions in the product portfolio, as well as in the service to customers and intermediaries.

Market shares 2015

11

14,40 10,50 12,50 9,60 8,40 5,90

Data as of November 2015

Reserves 2015

2015 2015

181 158 98 82 118 112 98 113 121 64 96 55

Investments

64,3

33,4 2,2 0,1

Thank you for your attention!