Suicide and Crisis Services (SACS) Santa Clara Health and Hospital - - PowerPoint PPT Presentation

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Suicide and Crisis Services (SACS)

Santa Clara Health and Hospital System Behavioral Health Services Department Integrated Behavioral Health Division Date: May 21, 2015

Suicide & Crisis Hotline (SACS)

• 24 hours / 7 days a week crisis services.
• Provide immediate, confidential, emotional support and

crisis intervention to people in life-threatening situations, provide info, and referral.

• Answered 24,541 crisis calls in Calendar Year 2014
• Provide Follow Up to individuals with high suicide risks
• Provide referrals to appropriate services based on

individual client’s needs.

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Suicide & Crisis Hotline (SACS)

• Provide weekly support group for Survivors of Suicide.
• Provide grief support for individuals or group, ie. School

personnel and students

• Provide support group for individuals who have attempted

suicide or struggle with suicidal thoughts

• SACs & Emergency Department (ED) collaboration -

Provide referrals to resources and follow up services to patients received treatment at ED for self harm injuries.

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SACS Hotline Call Volume - Calendar Year 2014

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Suicide & Crisis Hotline (SACS)

Calendar Year 2014 JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC TOTAL

Suicide in Progress

5 1 1 1 8

High Risk

14 3 16 6 9 10 7 15 8 11 4 6 109

Medium Risk

38 12 36 16 14 24 26 22 19 23 16 26 272

Low Risk

108 63 98 84 37 63 70 88 72 57 71 78 889

Crisis only(non- suicidal)

1,810 1,593 2,288 1,997 1,605 1,792 1,862 2,169 1,932 2,160 1,777 1,600 22,585

Informational (Triage, Misc)

78 66 66 69 28 41 38 62 68 53 66 43 678

Total 2,053 1,737 2,505 2,172 1,693 1,930 2,003 2,356 2,099 2,305 1,935 1,753 24,541

Emergency Department (ED) Client Support Program May 1, 2014 – March 30, 2015

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Age Total

0-18 19-25 26-59 60+ Unknown 28 27 108 23 24 210

Gender Total

Male Female Other (e.g., transgender) Unknown 119 91 210

Race/Ethnicity Total

White Black Asian Latino Pacific Islander Native American Unknown 90 12 14 52 1 1 40 210

Suicide & Crisis Hotline (SACS)

Suicide & Crisis Hotline (SACS)

Future goals and activities:

1. Expand support groups for Survivors of Suicide 2. Expand support services to patients discharged from Emergency Psychiatric Services (EPS) and Barbara Aron Pavilion (BAP) 3. Provide support group for individuals who have attempted suicide 4. Adopt a Helpline Management Software to improve service delivery and advance program outcomes (e.g. iCarol) 5. Explore crisis text services 6. Approved to be a member of National Suicide Prevention Lifeline (NSPL). Working toward receiving transferred calls from NSPL. 7. Re-Accreditation with American Association of Suicidology (AAS)

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