Suicide and Crisis Services (SACS) Santa Clara Health and Hospital System Behavioral Health Services Department Integrated Behavioral Health Division Date: May 21, 2015 1
Suicide & Crisis Hotline (SACS) • 24 hours / 7 days a week crisis services. • Provide immediate, confidential, emotional support and crisis intervention to people in life-threatening situations, provide info, and referral. • Answered 24,541 crisis calls in Calendar Year 2014 • Provide Follow Up to individuals with high suicide risks • Provide referrals to appropriate services based on individual client’s needs. 2
Suicide & Crisis Hotline (SACS) • Provide weekly support group for Survivors of Suicide. • Provide grief support for individuals or group, ie. School personnel and students • Provide support group for individuals who have attempted suicide or struggle with suicidal thoughts • SACs & Emergency Department (ED) collaboration - Provide referrals to resources and follow up services to patients received treatment at ED for self harm injuries. 3
Suicide & Crisis Hotline (SACS) SACS Hotline Call Volume - Calendar Year 2014 Calendar Year 2014 JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC TOTAL Suicide in Progress 5 0 1 0 0 0 0 0 0 1 1 0 8 High Risk 14 3 16 6 9 10 7 15 8 11 4 6 109 Medium Risk 38 12 36 16 14 24 26 22 19 23 16 26 272 Low Risk 108 63 98 84 37 63 70 88 72 57 71 78 889 Crisis only(non- suicidal) 1,810 1,593 2,288 1,997 1,605 1,792 1,862 2,169 1,932 2,160 1,777 1,600 22,585 Informational (Triage, Misc) 78 66 66 69 28 41 38 62 68 53 66 43 678 Total 2,053 1,737 2,505 2,172 1,693 1,930 2,003 2,356 2,099 2,305 1,935 1,753 24,541 4
Suicide & Crisis Hotline (SACS) Emergency Department (ED) Client Support Program May 1, 2014 – March 30, 2015 Age Total 0-18 19-25 26-59 60+ Unknown 28 27 108 23 24 210 Gender Total Male Female Other (e.g., Unknown transgender) 119 91 0 0 210 Race/Ethnicity Total White Black Asian Latino Pacific Native Unknown Islander American 90 12 14 52 1 1 40 210 5
Suicide & Crisis Hotline (SACS) Future goals and activities: 1. Expand support groups for Survivors of Suicide 2. Expand support services to patients discharged from Emergency Psychiatric Services (EPS) and Barbara Aron Pavilion (BAP) 3. Provide support group for individuals who have attempted suicide 4. Adopt a Helpline Management Software to improve service delivery and advance program outcomes (e.g. iCarol) 5. Explore crisis text services 6. Approved to be a member of National Suicide Prevention Lifeline (NSPL). Working toward receiving transferred calls from NSPL. 7. Re-Accreditation with American Association of Suicidology (AAS) 6
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