Suddenly Supervising & Managing Remote Staff Wednesday, April - PowerPoint PPT Presentation

Suddenly Supervising & Managing Remote Staff Wednesday, April 29, 2020

Agenda Small Groups 2 Small Groups 1 Presenter Challenges & Tools Intros introductions 1 2 4 5 6 3 Context Presentations Synthesis Setting

WELCOME Christine Fecko General Counsel of the NYS IOLA Fund

Presenters Ellen Hemley Terrance O’Neil Rasheedah Phillips Shriver Center Shriver Center Shriver Center

Supervising for Quality & Impact

Welcome & Context

YOUR RESPONSES TO SURVEY

Suddenly Supervising & Managing Remote Staff Roles of and tools that supervisors can Peer-support use to support the staff they supervise during global pandemic

POLLS

How we/our staff are doing Distractions Individual/ Social Privacy New/Shifting Technology at collective trauma Isolation Issues Standards of Home Professionalism

Small Groups – Introduce Yourselves - Page 10 of Handout Name, organization, where located. How are things going for you generally? What’s it like working from home?

SUPERVISORY ECOSYSTEM Communications Policies & Procedures Performance Diversity, Equity Expectations & Inclusion

SUPERVISORY ECOSYSTEM Diversity, Equity & Inclusion Acknowledge challenges – • not all staff have access to same work environment Develop policies based on • & responsive to this reality

SUPERVISORY ECOSYSTEM Policies & Procedures • Time-off • Flexible schedules • Tech support • Contingency plans – when someone gets sick • Use of shared calendars

SUPERVISORY ECOSYSTEM Performance expectations Performance expectations: • workload, deadlines • New/emerging client needs, court closures, moratoriums • Revised deliverables – vis a vis funders

SUPERVISORY ECOSYSTEM Communications Weekly Communication • • Regular team meetings • Staffing changes: furloughs, pay cuts, layoffs

Roles of Legal Aid/Public Interest Law Supervisors QUALITY & SUPPORT EDUCATE EFFECTIVENESS

Roles of Legal Aid/Public Interest Law Supervisors - COVID-19 QUALITY & SUPPORT EDUCATE EFFECTIVENESS • Check-ins • How staff coping • Motivation • Sense of community • Needs/challenges

Roles of Legal Aid/Public Interest Law Supervisors - COVID-19 QUALITY & SUPPORT EDUCATE EFFECTIVENESS • Expectations • Honest conversations • New/shifting standards • Ever-changing landscape

Roles of Legal Aid/Public Interest Law Supervisors - COVID-19 QUALITY & SUPPORT EDUCATE EFFECTIVENESS • Coaching, training • How to work remotely • Needs of clients • Changes in law • Job responsibilities

Small Groups – Page 11 of Handout Instructions: • Choose notetaker, timekeeper, facilitator • Respond to questions below; notetaker to record themes Agenda: • Brief intros - organization, state • What challenges in supervising remotely have you been experiencing? • Which of the practices presented seem most useful to you in addressing those challenges? • What other practices have you been using that you can recommend to others?

July & November https://www.povertylaw.org/events/overview/supervising-for-quality-impact/ Let us bring this training to you! Our private trainings can be customized and tailored to meet the particular needs of your staff.

For more information, contact: Rasheedah Phillips Senior Advocate Resources & Training Attorney rphillips@povertylaw.org