Success is a Journey Bennett Motor Express, LLC Service Awards / - - PowerPoint PPT Presentation
Bennett International Transport, LLC Service Awards / BIT 5 Years Jamie Li Success is a Journey Bennett Motor Express, LLC Service Awards / BME 5 Years Steve Bost RRT Monte Crisci MVA Dora Gallegos
Bennett International Transport, LLC
Bennett Motor Express, LLC
Bennett Motor Express, LLC
Bennett Distribution Services, LLC
Service Awards / BDS – 10 Years
Bennett Motor Express, LLC
Service Awards / BME – 10 Years
Bennett Distribution Services, LLC
Service Awards / BDS – 15 Years
Bennett Motor Express, LLC
Service Awards / BME – 15 Years
Bennett Distribution Services, LLC
Service Awards / BDS – 20 Years
Bennett Motor Express, LLC
Service Awards / BME – 20 Years
Bennett Motor Express, LLC
Bennett Motor Express, LLC
Bennett Motor Express, LLC
Len Johnson
BME Terminals BME Company Stores Corporate Office
Bennett Locations
BME Terminals BME Company Stores Ace Doran Terminals Ace Doran Company Stores Corporate Offices
Bennett / Ace Doran Locations
Randall Vernon
Bennett Motor Express, LLC
51% of all points in SW
Bennett has added two additional vendors to the list of locations that will perform a Mid-Trip inspection at locations in: Arizona, Arkansas, California, Colorado, Louisiana, Nevada, New Mexico, Oklahoma, Oregon, Utah and Texas. Again, Bennett will pay for this inspection, however: this inspection will not be a replacement for your Annual inspection.
Bennett Companies Intervention Thresholds
Bennett Motor Express, LLC
Tim Hadden
Bennett Motor Express Technology
Driver Mobile Application
Entering Loads is very important in 2014. Drivers search for loads by weight, length, and height
Click on “Find LTL Loads” Type In Available Dimensions Search By State, Miles Radius, or Current Location Radius Select Load or Loads View Load Details
Why Order Entry Is So Important!!!!
w w w .bennettig.m obi
Log Into the Driver Mobile Application. Click on Upload Documents
Using Drive Axle
Using Drive Axle
Load Documents (BOL) Other (Logs, Fuel Doc’s, Etc…)
If you are Sending a BOL Select Load Documents then select your load on the next screen If you are Sending Logs, Fuel Envelopes, or any
select Other.
Tap the screen to capture
hold the tablet still to ensure a good photograph Use the Orange guidelines to trim the page to the appropriate size. Then Click the Trim Button
Using Drive Axle
Using Drive Axle
To Add additional pages click
Note: Please only send BOL’s for selected Load Num ber. All Other Docum ents can be sent together using the send other docum ents selection.
Click Send
View ing Logs in TMS
Yellow Missing Log – Not Late Red – Late Logs White Log Received – Click on Date to view log.
XATA/ XRS
XATA/ XRS Upgrade Messaging – All upgrades should be completed in March/ Early April
ELOGS/ E-Fuel Tax
Electronic Logs – No More Sending Logs No More Lost Paperwork No Worry about Record of Duty Status Violations No Worry about Form and Manner System Notifications when driver approaches 11, 14, and 70 hour violations Why Electronic Fuel Tax? No Fuel Receipts No Fuel Envelopes Accurate Route Mapping for Road and Fuel Tax Automated Fuel Tax and State Reports
Bennett Motor Express, LLC
Bennett Motor Express, LLC
5 Star Care - What does it mean?
there is opportunity for improvement
Bennett Motor Express, LLC
How do we get there?
what we do everyday
Bennett Motor Express, LLC
What we Hear from the Best
“Remarkable” companies exceed customers’ expectations as a standard call of duty.
and paying attention to every detail is the tactic by which it is accomplished.
BELIEVE the best IN each other WANT the best FOR each other EXPECT the best FROM each other
Bennett Motor Express, LLC
Ideas Going Forward
Defining what 5 Star Service is for Bennett
– What are the values that support Service – What would differentiate us from competitors – What matters to our internal & external customers – What specific behaviors do we want to see – How will we know when we get there
Bennett Motor Express, LLC
5 Star Service for all Internal & External Customers
Management Employees Agents External Customer Owner Operator Suppliers
Bennett Motor Express, LLC
Our Owner Operators
Fast pay No forced dispatch Driver tools Driver lounge
– How can we: “Make Ben’s Day”?
Bennett Motor Express, LLC
Make Ben’s Day: The Life of a Truck Driver
Over the road truck drivers are away from home most of the month, with only 2-4 days spent at home. Despite the advances of automation, over the road truck drivers can feel disconnected from family and friends. Like most of us, over the road truck drivers do this job to provide for their families and create the life they want. So what matters to this important internal customer?
Bennett Motor Express, LLC
Questions to Consider…
What are the biggest barriers we face in providing “Remarkable” service? How can we “make Ben’s Day”?
Bennett Motor Express, LLC
Critical Areas
5 Star Customer Service (Jodi Penn) Brokerage – How do we make it better? (Dick Davis) Capacity/Utilization (John McGahee) Regulatory Compliance (Randall Vernon) International/Warehousing (Tricia Reynolds / Chris Sasser)