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Safety Performance Management
How to develop and use proactive and predictive SPI’s?
Geert Hulshof
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Safety Performance Management How to develop and use proactive and - - PowerPoint PPT Presentation
Safety Performance Management How to develop and use proactive and - - PowerPoint PPT Presentation
Safety Performance Management How to develop and use proactive and predictive SPIs? Geert Hulshof (C) 2018 - Wingstar Institute 1 2 The state in which RISKS associated with aviation activities, related to, or in direct support of the
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The state in which RISKS associated with aviation activities, related to,
- r in direct support of the operation of aircraft are
(1) REDUCED and (2) CONTROLLED to an acceptable level.
(ICAO Annex 19, SMM 4th Edition)
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REALIZATION VISION INFORMAL SIDE FORMAL SIDE SOFT SIDE CULTURE HARD SIDE STRUCTURE
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SUSTAINABILITY VISION (Desired State) ANNUAL OBJECTIVES & ACTION PLANS DAILY OPERATION (Current State) EXTERNAL CONTEXT (Opportunities & Threats) INTERNAL CONTEXT (Strengths & Weaknesses) YEAR 1 YEAR 2 YEAR 3 increasing uncertainty (risks) Today 3 years from now HISTORY (Achieved Results)
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SAFETY OBJECTIVES
(initiatives to improve safety awareness, competence and performance)
- PROJECT OBJECTIVES
(one-time achievements / project results / milestones)
- PERFORMANCE OBJECTIVES
(recurring achievements / process results / ongoing)
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OUTCOME (RESULT) INDICATORS
(identify issues and trends in past performance) (1) HIGH CONSEQUENCE outcome indicators (accidents, major and minor injuries) (2) LOW CONSEQUENCE outcome indicators (near misses, occurrences, FDM-triggers, non-compliances, non-conformances, complaints, audit findings)
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OUTCOME (RESULT) INDICATORS
Identify issues and trends in past performance (3) PROCESS / ACTIVITY outcome indicators (process or activity results) “In safety, every single process / activity is important and counts. None is excluded!”
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SAFETY PERFORMANCE INDICATORS
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Category Description Reactive / Proactive Specification (SPS) Suitable for CSI
(1) HIGH CONSEQUENCE outcome indicator Reactive No Yes (2) LOW CONSEQUENCE outcome indicator Reactive No Yes (3) PROCESS / ACTIVITY outcome indicator Proactive Yes No
SPS = Safety Performance Specification CSI = Common Safety Indicator (may be used for benchmarking)
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ICAO
Safety is achieved by staff on the workplace.
- Dispatchers
- Ground handlers
- Technicians
- Flight Crew
- Cabin Crew
- ATC controllers, etc.
NAA
Nominated Person Senior Management
EASA STAFF Relatives
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BE SAFE – BE HAPPY !
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DEFINE MEASURE ANALYZE IMPROVE CONTROL
DMAIC - Process Performance Improvement
A closed-loop process for continued improvement that is systematic, scientific and fact-based.
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PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS FINAL VALUABLE OUTCOME PROCESS PROCESS PROCESS
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Safety Performance Management
Start SMALL – Start NOW – Learn FAST Tweak and evolve as you go, from the feedback of everyone involved. Watch the momentum build.
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Safety Performance Indicator (SPI)
A data-based safety parameter used for (1) MONITORING and (2) ASSESSING safety performance.
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Process Control Chart
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Monitor Safety Performance
Act on SIGNALS – not NOISE (natural process variation) Identify PRACTICAL DRIFT
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Western Electric Rules (1956)
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Safety Performance Specification (SPS)
A specified performance that an organization is required to comply with or has chosen to comply with.
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Process Capability
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Safety Performance Target (SPT)
A planned or intended target for a safety performance indicator over a given period that aligns with the safety objectives.
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Acceptable Level of Safety Performance
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Acceptable Level of Safety Performance
The Acceptable Level of Safety Performance (ALoSP) may be expressed in terms of Safety Performance Specifications (SPS’s).
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The state in which RISKS associated with aviation activities, related to,
- r in direct support of the operation of aircraft are
(1) REDUCED and (2) CONTROLLED to an acceptable level.
(ICAO Annex 19, SMM 4th Edition)
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