Safety Performance Management How to develop and use proactive and - PowerPoint PPT Presentation

Safety Performance Management How to develop and use proactive and predictive SPI’s? Geert Hulshof (C) 2018 - Wingstar Institute 1

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The state in which RISKS associated with aviation activities, related to, or in direct support of the operation of aircraft are (1) REDUCED and (2) CONTROLLED to an acceptable level. (ICAO Annex 19, SMM 4 th Edition) 3

VISION FORMAL SIDE INFORMAL SIDE HARD SIDE SOFT SIDE STRUCTURE CULTURE REALIZATION 4

EXTERNAL CONTEXT (Opportunities & Threats) DAILY SUSTAINABILITY OPERATION VISION (Current State) (Desired State) INTERNAL CONTEXT (Strengths & Weaknesses) ANNUAL OBJECTIVES & ACTION PLANS HISTORY (Achieved Results) YEAR 1 YEAR 2 YEAR 3 Today increasing uncertainty (risks) 3 years from now 5

SAFETY OBJECTIVES (initiatives to improve safety awareness, competence and performance) • PROJECT OBJECTIVES (one-time achievements / project results / milestones) • PERFORMANCE OBJECTIVES (recurring achievements / process results / ongoing) 6

OUTCOME (RESULT) INDICATORS (identify issues and trends in past performance) (1) HIGH CONSEQUENCE outcome indicators (accidents, major and minor injuries) (2) LOW CONSEQUENCE outcome indicators (near misses, occurrences, FDM-triggers, non-compliances, non-conformances, complaints, audit findings) 7

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OUTCOME (RESULT) INDICATORS Identify issues and trends in past performance (3) PROCESS / ACTIVITY outcome indicators (process or activity results) “In safety, every single process / activity is important and counts. None is excluded!” 9

SAFETY PERFORMANCE INDICATORS Reactive / Specification Suitable Category Description Proactive (SPS) for CSI (1) HIGH CONSEQUENCE outcome indicator Reactive No Yes (2) LOW CONSEQUENCE outcome indicator Reactive No Yes (3) PROCESS / ACTIVITY outcome indicator Proactive Yes No SPS = Safety Performance Specification CSI = Common Safety Indicator (may be used for benchmarking) 10

BE SAFE – BE HAPPY ! ICAO Safety is achieved by staff on the workplace. EASA • Dispatchers • Ground handlers NAA • Technicians Senior • Flight Crew Management • Cabin Crew Nominated • ATC controllers, etc. Person STAFF Relatives 11

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DMAIC - Process Performance Improvement A closed-loop process for continued improvement that is systematic, scientific and fact-based. DEFINE MEASURE ANALYZE IMPROVE CONTROL 13

PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS FINAL PROCESS VALUABLE PROCESS PROCESS PROCESS PROCESS PROCESS OUTCOME PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS PROCESS 14

Safety Performance Management Start SMALL – Start NOW – Learn FAST Tweak and evolve as you go, from the feedback of everyone involved. Watch the momentum build. (C) 2018 - Wingstar Institute 15

Safety Performance Indicator (SPI) A data-based safety parameter used for (1) MONITORING and (2) ASSESSING safety performance. (C) 2018 - Wingstar Institute 16

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Process Control Chart 18

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Monitor Safety Performance Act on SIGNALS – not NOISE (natural process variation) Identify PRACTICAL DRIFT (C) 2018 - Wingstar Institute 20

Western Electric Rules (1956) 21

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Safety Performance Specification (SPS) A specified performance that an organization is required to comply with or has chosen to comply with. (C) 2018 - Wingstar Institute 25

Process Capability 26

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Safety Performance Target (SPT) A planned or intended target for a safety performance indicator over a given period that aligns with the safety objectives. (C) 2018 - Wingstar Institute 29

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Acceptable Level of Safety Performance 31

Acceptable Level of Safety Performance The Acceptable Level of Safety Performance (ALoSP) may be expressed in terms of Safety Performance Specifications (SPS’s). (C) 2018 - Wingstar Institute 32

The state in which RISKS associated with aviation activities, related to, or in direct support of the operation of aircraft are (1) REDUCED and (2) CONTROLLED to an acceptable level. (ICAO Annex 19, SMM 4 th Edition) 33

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