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reaching international standards Nguyn Thanh Thy, PhD International - - PowerPoint PPT Presentation

Oct 20, 2022 14 likes •256 views

Analyzing the internal quality assurance system of a new-established public Vietnamese university reaching international standards Nguyn Thanh Thy, PhD International University Vietnam National University HCMC Dr. Nguyn Thanh Thy 1

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SLIDE 1
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 1

Analyzing the internal quality assurance system of a new-established public Vietnamese university reaching international standards

Nguyễn Thanh Thủy, PhD International University Vietnam National University HCMC

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Content

  • 1. Vietnamese context (developing country

context)

  • 2. About International University (IU) context
  • 3. The Total Quality Management model of

IU

  • 4. The Internal Quality Management model
  • f IU
  • 5. Conclusion
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 2

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SLIDE 3

Vietnamese context

  • 1. Ineffectiveness of management systems
  • 2. Lack of high quality human resource.
  • 3. Lack of IQA models and instruments.
  • 4. Limitation of students’ English

competency

  • 5. Low quality of facilities and infrastructure.
  • 6. No change after internal and external

quality assessments

  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 3

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SLIDE 4
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 4

Introduction of the International University HCMC

2003: The International University (IU) is a member of the Vietnam National University in Ho Chi Minh City (VNU-HCM), established in 2003 and the first public English speaking university in Vietnam. 2009:

  • 20 IU programmes
  • 12 undergraduate and 5 graduate co-programmes with the highly-

ranked partners at USA, England, Australia, …

  • First recognition: AUN at program level

2010: AACSB member (Association to Advance Collegiate Schools of Business, USA)

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SLIDE 5
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 5

International recognitions

  • 2009-2013: Vietnam (VNU Ha Noi and VNU-HCMC) had

11 programmes were recognized by AUN.

  • International University has got 04 AUN recognitions for

both engineering and business programmes.

+ Computer Science and Engineering programme, 2009 + Biotechnology Program, 2011 + Business Administration, 2012 + Engineering in Electronics and Telecommunication, 2013.

  • In 2014, Industrial System Engineering and Biomedical

Technology programmes will be assessed by AUN.

  • The ABET and AACSB projects will be started in 2015.
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The Internal Quality Assurance system of IU

The IQA of IU consists of:

  • Total Quality Management at school level

(2007)

  • AUN-QA at program level (2010)
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 6

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SLIDE 7

Total Quality Management model of IU 2007

  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 7

Vision, Mission, Objectives Goals (1) Management Board (2) (10)

  • Process, procedure
  • Academic Quality Assurance system
  • Feedback system
  • Customer Services
  • Factual Decision Making system
  • Evidences collection

Faculty Staff (3) Facility (4) Student (5) Curriculum (6) ABET/AACSB Standards (7) Industry Community (8) MOET/AUN Standards (9)

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SLIDE 8
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 8

Vision, Mission, Objectives Goals (1) Management Board (2) (10)

  • Process, procedure
  • Academic Quality Assurance system
  • Feedback system
  • Customer Services
  • Factual Decision Making system
  • Evidences collection

Faculty Staff (3) Facility (4) Student (5) Curriculum (6) ABET/AACSB Standards (7) Industry Community (8) MOET/AUN Standards (9)

(1) Translation of the requirements of stakeholders into the university’s vision, mission, goals and aims or

  • bjectives for the 5-

year period (6 and 8) Design and Evaluate the curriculum regularly using stakeholders’ feedback and international Benchmark. (10) Translation of the goals into a policy document and policy strategy: Funding to achieve the intended goals (2) Management structure and management style of the university (3 and 4) Human resource management: input of staffs to achieve the goals Fulfill of stakeholder satisfaction (8); national and International recognitions (7 and 9).

CENTER

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SLIDE 9
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 9

Model for QA at Program Level

The QA Model for program level focuses on teaching and learning with regard to the following dimensions suggested by AUN- QA:

  • Quality of input
  • Quality of process
  • Quality of output
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SLIDE 10

AUN-QA model at program level 2010

  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 10

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11

AUN-QA criteria at programme level (15 criteria)

  • 1. Expected learning outcomes
  • 2. Programme specification
  • 3. Programme structure and content
  • 4. Teaching and learning strategy
  • 5. Student assessment
  • 11. Quality assurance of teaching and learning process
  • 12. Staff development activities
  • 13. Stakeholders feedback
  • 14. Output
  • 15. Stakeholders satisfaction
  • 6. Academic staff quality
  • 7. Support staff quality
  • 8. Student quality
  • 9. Student advice and support

10.Facilities and infrastructure

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SLIDE 12
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 12

Model and Instruments for Internal Quality Assurance System (IQA)

  • 1. The IQA framework based on AUN-QA model

and criteria.

  • 2. Monitoring instruments: Edusoft, E-Portal,

Blackboard

  • 3. Evaluation instruments: “3 P” evaluation form

(Performance – Position - Personal).

  • 4. Specific QA processes: stakeholders’ feedback

system, internal and external assessments.

  • 5. Follow-up activities for making improvements
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SLIDE 13
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 13

Curriculum Design

The expected learning outcomes and the curriculum of a program at IU have been formulated and revised based on:

  • 1. The visions and missions of IU
  • 2. The common required competences and standardized criteria set by

the Vietnamese Ministry of Education and Training

  • 3. The benchmarking between the program of IU with those of other

national institutes and international universities.

  • 4. The feedback of employers about the quality of IU graduates and

their requirements

  • 5. The feedback of students and alumni about the quality of the

programme

  • 6. The QA standards of ASEAN University Network (AUN) and ABET

(Accreditation Board for Engineering and Technology) for engineering programmes or AACSB (Association to Advance Collegiate Schools of Business, USA) for Business programmes.

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SLIDE 14
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 14

Students’ voice

  • Students are the main stakeholders. The structured

evaluation procedure focus on: 1. Course structure and content 2. Teaching activities of the lecturer 3. Course assessment 4. Facilities supporting teaching and learning.

  • The unstructured evaluation for individual course

managed by each teaching staff or teaching team.

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Students’ evaluation

a) Course structure and content: Evaluating the availability of course

  • bjectives, the course content and its usefulness and the knowledge
  • f the instructor.

b) Teaching activities of the lecturer: Evaluating the teaching methods, including the implementation of active learning methods. c) Course assessment: Evaluating the relevance of examination and assignment with the course contents, feedback and discussion on the results of assignments and examination. d) Evaluating the availability of various facilities supporting teaching and learning. => Effects on the salary and promotions of faculties and staffs

  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 15

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SLIDE 16
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 16

5 years 3 years Annual

Mission and Vision IU Educational objectives and goals Program educational objectives

Program expected learning outcomes

Student-centered point

  • f view

Bloom’s Taxonomy

INSTRUCTION ASSESSMENT

Lecturer LAB Problem-Based Learning Internship Extra Curriculum Activities Direct Measurement Oral test LAB report Student paper Student presentation Internship evaluation Indirect Measurement Faculty self-assessment Student Evaluation Alumni

Recommendations for updates

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SLIDE 17
  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 17

Annual

INSTRUCTION ASSESSMENT

Lecturer LAB Problem-Based Learning Internship Extra Curriculum Activities Direct Measurement Oral test LAB report Student paper Student presentation Internship evaluation

Activities report

Exams Thesis Indirect Measurement Faculty self-assessment Student Evaluation Alumni Strengths and weaknesses School Committee

Data analysis, interpretation, revisions and modification Recommendations for updates

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SLIDE 18

Annual 5 years 3 years Mission and Vision IU Educational objectives and goals program educational objectives program expected learning outcomes Student- centered point of view Updated Bloom’s Taxonomy INSTRUCTION ASSESSEMENT

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Data analysis, interpretation, revisions and modification ASSESSEMENT Indirect Measurement Faculty self-assessment Student Evaluation Alumni Direct Measurement Oral test LAB report Student paper Student presentation Internship evaluation Activities report Exams Thesis

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Annual Scientific Committee Strengths and weaknesses Recommendations for updates INSTRUCTION Lecturer LAB Problem-Based Learning Internship Extra Curriculum Activities

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21

Staff Development Activities

Needs of training and development for staffs individual aspirations The curriculum requirements The institutional requirements Staff development strategy and Plan

Staff

Training courses for staff RECRUITMENT STAFF EVALUATION (3P) Highly qualify teachers (20% international teachers; 0.77/ISI paper/teacher/year)

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SLIDE 22

QA as a main discussion

  • Rector Board and Faculties
  • Faculties and staffs
  • Teachers and students
  • Faculties and employers

=> “Quality Culture”

  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 22

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SLIDE 23

Conclusion

Vietnamese context:

  • Ineffectiveness of

management systems

  • Lack of high quality human

resource.

  • Lack of IQA models and

instruments.

  • Limitation of students’ English

competency

  • Low quality of facilities and

infrastructure.

  • No change after internal and

external quality assessments IU solutions:

  • Self- finance policy and

internal expenditure regulation

  • The TQM is constructed based
  • n the IU context.
  • Application of the AUN-QA

models at program level

  • Benchmark against USA

curriculums

  • Teach and learn in English
  • Facilities and Infrastructure:

government supports and projects grand, lends from local banks.

23

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SLIDE 24

Changes after Quality assessments

  • Tool for quality contineuos improvement at

school and program level (human resource, curriculum, facilities…)

  • IU’s Reputation (the number of national

and international students increase remarkably after 04 AUN recognitions)

  • Dr. Nguyễn Thanh Thủy

Center of Education Quality Management International University 24