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KEVIN MANSELL
Chairman, Chief Executive Officer & President
Putting Customers First KEVIN MANSELL Chairman, Chief Executive - - PowerPoint PPT Presentation
Putting Customers First KEVIN MANSELL Chairman, Chief Executive - - PowerPoint PPT Presentation
Putting Customers First KEVIN MANSELL Chairman, Chief Executive Officer & President AGENDA Holiday Update Putting Priorities Update Customers Driving Traffic Operational Excellence First Financial Priorities Q&A 2017 Momentum in
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Holiday Update Priorities Update
Driving Traffic Operational Excellence
Financial Priorities Q&A
Putting Customers First
AGENDA
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(2.7%) (0.4%) 0.1% 6.9%
Sales Traffic
Q1 Q2 Q3 NOV/DEC
2017 Momentum in Sales & Traffic
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Key Performance Metrics
Q1 Q2 Q3 Nov/Dec 13% 17% 15% 26%
FOOTWEAR HOME HOME MEN’S FOOTWEAR MEN’S CHILDREN’S HOME FOOTWEAR CHILDREN’S WOMEN’S ACCESSORIES MEN’S HOME WOMEN’S ACCESSORIES CHILDREN’S MEN’S CHILDREN’S WOMEN’S ACCESSORIES WOMEN’S ACCESSORIES FOOTWEAR
+ _
Q1 Q2 Q3 Nov/Dec Q1 Q2 Q3 Nov/Dec
National Proprietary
Growth in digital demand Strength in both national and proprietary brands Improvement throughout all lines of business
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Company Priorities
DRIVING TRAFFIC
OPERATIONAL EXCELLENCE
Easy Experience Amazing Products Personalized Connections Incredible Savings Working Differently Investment Priorities
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DRIVING TRAFFIC
EASY EXPERIENCE
Physical stores are core to our business
National store footprint Flexible off-mall locations Stores as fulfillment centers
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DRIVING TRAFFIC
EASY EXPERIENCE
Leveraging technology to enhance the store experience
Improved Mobile & App Experience Buy Online Pick Up In Store Endless Aisle Enhanced Point
- f Commerce
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Your Store Innovation
DRIVING TRAFFIC
EASY EXPERIENCE
Driving innovation to evolve with the customer
- Customer experience
- Store operations
- Store management empowerment
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ACTIVE + WELLNESS NATIONAL BRAND EXPANSION
DRIVING TRAFFIC
AMAZING PRODUCTS
National brands driving engagement
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DRIVING TRAFFIC
AMAZING PRODUCTS
Speed & localization driving proprietary brands
Speed initiative
Enhancement of our largest brands
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Personalization in Marketing Personalized Search Your Price Smart Cart
Online + In Store
DRIVING TRAFFIC
PERSONALIZED CONNECTIONS
Driving results through data & analytics
HI KATIE!
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30M Customers 25M Customers $2B redeemed
DRIVING TRAFFIC
INCREDIBLE SAVINGS
Kohl’s is a leader in loyalty
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DRIVING TRAFFIC
INCREDIBLE SAVINGS
Evolving our leadership in loyalty
Simplify Broaden Deepen
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Working differently Investment priorities
OPERATIONAL EXCELLENCE
EXPENSE MANAGEMENT
Working smarter to invest in our future
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OPERATIONAL EXCELLENCE
STORES
Making stores more productive
Improving technology for associate productivity Standard to small Rightsizing stores Small stores Buy Online Pick Up In Store Ship from Store Ship to Store
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Building on strong capital management
Balance Sheet Working Capital Improvements
- Inventory management
- Store refresh and remodel initiative
- Smaller stores
- Consistent operating cash flow
- Investment grade commitment
- Shareholder return
- Dividend growth
- Share buyback
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Putting customers first Progress in performance Two priorities: Driving traffic &
- perational excellence
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