Project Plan Dow: IT Assistant The Capstone Experience Team Dow - - PowerPoint PPT Presentation

▶
project plan
SMART_READER_LITE
LIVE PREVIEW

Project Plan Dow: IT Assistant The Capstone Experience Team Dow - - PowerPoint PPT Presentation

Dec 05, 2022 128 likes •268 views

Project Plan Dow: IT Assistant The Capstone Experience Team Dow Charlie Benson Brandon Brooks Keaton Coffman Cassie Thompson Department of Computer Science and Engineering Michigan State University Fall 2018 From Students to

slide-1
SLIDE 1

From Students… …to Professionals

The Capstone Experience

Project Plan

Dow: IT Assistant

Team Dow

Charlie Benson Brandon Brooks Keaton Coffman Cassie Thompson Department of Computer Science and Engineering Michigan State University Fall 2018

slide-2
SLIDE 2

Functional Specifications

  • IT Assistance for Dow Employees
  • Focused towards new employees
  • Currently new employees do not have one specific

spot they can go to for help

  • Allow for employees to have real time access

to help with IT via a voice or messaging chatbot

  • Provides contact information if employee

needs to contact global support

The Capstone Experience Team Dow Project Plan Presentation 2

slide-3
SLIDE 3

Design Specifications

  • Voice and Message chatbot
  • Intelligent search bar
  • Access to Global Helpdesk if needed
  • Enable employees to have a central location to

search for the IT information required

The Capstone Experience Team Dow Project Plan Presentation 3

slide-4
SLIDE 4

Screen Mockup: Desktop Home Screen

The Capstone Experience 4 Team Dow Project Plan Presentation

slide-5
SLIDE 5

Screen Mockup: ChatBot

The Capstone Experience 5 Team Dow Project Plan Presentation

slide-6
SLIDE 6

Screen Mockup: Mobile Home Screen

The Capstone Experience 6 Team Dow Project Plan Presentation

slide-7
SLIDE 7

Screen Mockup: Voice ChatBot

The Capstone Experience 7 Team Dow Project Plan Presentation

slide-8
SLIDE 8

Technical Specifications

  • QnA Maker
  • LUIS
  • Data Parser
  • ServiceNow
  • MTMOIT (Make The Most of IT)
  • Vendors
  • Microsoft Azure website

The Capstone Experience Team Dow Project Plan Presentation 8

slide-9
SLIDE 9

System Architecture

The Capstone Experience Team Dow Project Plan Presentation 9

slide-10
SLIDE 10

System Components

  • Hardware Platforms

▪ Desktop Web Browsers ▪ Mobile Web Browsers

  • Software Platforms / Technologies

▪ ServiceNow APIs ▪ Azure ▪ QnA Maker ▪ LUIS ▪ Knowledge base ▪ Voice Services ▪ Website (node JS and Microsoft .Net)

The Capstone Experience Team Dow Project Plan Presentation 10

slide-11
SLIDE 11

Risks

  • ServiceNow’s APIs and MTMOIT Data (data parsing)

▪ Being able to gather the correct information to help employee ▪ Mitigation: Researching APIs and discovering ways to parse

through MTMOIT Data

  • Speech Recognition

▪ Being able to perform speech-to-text and text-to-speech accurately ▪ Mitigation: Work with Azure’s Voice Services

  • Training the chatbot

▪ Being able to have the chatbot respond with the correct

information

▪ Mitigation: Planning for time in the development schedule to be

able to fine tune the bot’s results

  • User Experience

▪ User friendly interface for Dow employees ▪ Mitigation: Field test the application and fine tune the interface

The Capstone Experience Team Dow Project Plan Presentation 11

slide-12
SLIDE 12

Questions?

The Capstone Experience Team Dow Project Plan Presentation 12

? ? ? ? ? ? ? ? ?