Policy and Resources Committee Director of Finance and Corporate - - PowerPoint PPT Presentation

Performance Management 2017/ 18: Quarter 1

Policy and Resources Committee

Director of Finance and Corporate Resources

Finance & Corporate Resources: Performance at Quarter 1 2017/18

Finance & Corporate Resources: Actions Quarter 1 2017/18

2 4 6 8 10 Procurement & Exchequer Services Internal Audit IT Directorate Accountancy & Customer Services On Track Monitoring Required Off Track

Finance & Corporate Resources: Performance Indicators Quarter 1 2017/18

5 10 15 20 Procurement & Exchequer Services Internal Audit IT Directorate Accountancy & Customer Services KPIs on track KPIs monitoring required KPIs off track Annual

Finance & Corporate Resources: Quarter 1 2017/18

Accountancy and Customer Services

 Last qualified accounts 2005-06;

2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Annual accounts completed on time – qualifications zero (annual) 100% 100% 100% Target - 100% Percentage of registration entries without corrections (annual) NEW for 2016/ 17 97% Target - 97% Percentage of customers satisfied with quality of Customer Services (annual) 100% 100% 90% Target - 90%

Finance & Corporate Resources: Quarter 1 2017/18

IT:

2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Percentage of helpdesk calls responded to within agreed time 60% 88.25% 87.38% 90.06% Target – 95% Customer satisfaction with IT 83.34% 94.44% 85.71% 100% Target – 75%

Finance & Corporate Resources: Quarter 1 2017/18

Exchequer Services: Procurement

2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Percentage of invoices paid within 30 days 94.77% 94.1% 96.15% 98.06% Target – 98% Local spend as % of total spend (annual) 35.77% 43.11% 45% Target – 50% Annual spend over £1k covered by a contract (annual) 78.76% 77.15% 90% Target – 95% Percentage of creditor payments made electronically 97.38% 98.18% 97.57% 98.78% Target – 98%

Finance & Corporate Resources: Quarter 1 2017/18

Exchequer Services: Business Management

2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 % of financial transactions paid on time 99.88% 99.98% 99.7% 99.83% Target - 99.8% Amount of external let income Town Hall £4.6k £3k £6k £4.4k Target – £1k

Finance & Corporate Resources: Quarter 1 2017/18

Exchequer Services: Revenues & Benefits

2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Council Tax collection rate 30.38% 30.99% 31.08% 30.9% Target – 24 Days taken to process a crisis grant 1.02 1.08 1.12 1.35 Target – 2 HB & CTR days to process change in circs. 7.31 7.16 7.14 7.65 Target – 10 HB & CTR days to process new apps 22.44 19.54 22.77 21.8 Target – 25

Finance & Corporate Resources: Quarter 1 2017/18

Internal Audit:

2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Percentage of Service Audit reports followed by services (annual) 100% 100% 100% Target - 95% Percentage of Internal Audit client satisfaction surveys that are positive 100% 100% 100% 100% Target - 95% Percentage of audit plan completed (annual) 96% 104% 80% Target - 80%

Finance & Corporate Resources: Capital Programme Quarter 1 2017/18

Project Budget £ k Spend £ k Status

Corporate ICT 276 19 Projects on going

Key Projects:

• IP Telephony roll out
• SWAN network
• Data Sharing partnership
• Revenues & Benefits System
• Helpdesk replacement software
• Flexi system replacement
• Printer replacement project

Finance & Corporate Resources: Financial Performance Quarter 1 2017/18

The Directorate Service include Internal Audit and IT, which includes the revenue budget for the SWAN project. The above figures include corporate budgets for pensions, the Valuation Joint Board and charitable rates relief.

Service Budget £ k Actual £ k Forecast Outturn £ k Directorate 2,437 692 2,437 Accountancy & Customer Services 1,073 305 1,073 Exchequer Services 1,366 405 1,366 Totals 4 ,8 7 6 1 ,4 0 2 4 ,8 7 6

Finance & Corporate Resources: Risk Management

Key Risks:

• Government changes to welfare benefits system;
• Tender prices exceed budgets;
• Loss of access to computer systems due to disaster situation; and
• Breaching the threshold for VAT partial exemption.

Mitigation Measures:

• Expand the services provided by Revenues and Benefits, ensure staff

skills are up to date;

• Improve research on cost drivers;
• Development of disaster recovery plan and implementation of local

plan with NHS Western Isles; and

• Continue to monitor VAT position and seek independent review by VAT

specialist.

Finance & Corporate Resources: SWAN

I nstalled

Council Offices, Sandwick Road Creed Park Sgoil an Rubha Stornoway Library Trianaid Stornoway Primary School Museum Store Laxdale School Museum & Archive Business Advantage, Stornoway Sir E Scott School Eoligarry School Lionacleit School North Tolsta School Harris House Lionacleit Education Centre Back School Daliburgh School Disaster Recovery Site (Western Isles Hospital) Balivanich School Sgoil an Taobh Siar Dun Eisdean Breasclete School Lionel School Grianan Day Centre Shawbost School Taigh a' Chridhe Uile Naomh Ardseileach Hostel Tong School St Brendan's Dun Berisay Bennadrove Landfill Castlebay School St Lennan's Centre Council Offices, Tarbert Carloway Day Centre Stornoway Town Hall Matheson Hall Schools ICT Support Centre Sandwickhill Primary School Dell Community Centre, Ness Iochdar School Sgoil nan Loch Council Offices, Castlebay Leverhulme Memorial School Craigard Day Centre Market Stance Depot Sandwickhill Corporate Council Offices, Balivanich Museum Store, South Uist Pairc School Marybank Depot Rueval Site

Outstanding ConCom Sites

Uig School Bernera School Sgoil Uibhist a Tuath Carinish E-sgoil Castlebay Community Centre Schools ICT – Coleen Morrison Theona Morrison

Finance & Corporate Resources: National Fraud Initiative

Housing Benefit:

• Housing Benefit checks this year have resulted in 1 cases worth £459.60
• f overpayment being identified.

Council Tax:

• All old council tax referrals have been archived by NFI;
• No new data matches to date; and
• Introduction of electoral roll evidence requirement should result in better

quality matches.

Service Processed To date Ongoing checks Not started Housing benefit 34 11 76 Council Tax

Finance & Corporate Resources: Complaints Quarter 1 2017/18

Stage 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8

1 3 (1 upheld) Q1 – 2 (upheld) 2 1 (1 partially upheld) Q1 - 0

Finance & Corporate Resources: Conclusions

Summary

• Completion
• f

the external audit

• f

the Comhairle Annual Accounts;

• “Go Live” with the Revenues and Benefits IT system;
• Slow progress with SWAN;
• Year

end financial returns and performance indicators all submitted on time;

• Implementation of Apprenticeship Levy;
• Agreed extension of banking service contract;
• Implementation of IR35 changes;
• Development of electronic forms for customers;
• Upgrade to the cash management system; and
• New website released internally to departments.

Finance & Corporate Resources: Conclusions

Priorities for Next Quarter

• Forward budget strategy;
• Soft launch of new website;
• Development of forward Procurement plans;
• Implementation of my view for online payslips and expenses;
• Development of forms and systems for CareFirst system;
• Development tasks and roll out for new Revenues and Benefits

IT systems;

• Roll out of Wifi throughout Council headquarters;
• Prototype Wifi access set up in Care Homes; and
• Delivery of 2017/ 18 Internal Audit Operational Plan.