Policy and Resources Committee Director of Finance and Corporate - PowerPoint PPT Presentation

Performance Management 2017/ 18: Quarter 1 Policy and Resources Committee Director of Finance and Corporate Resources

Finance & Corporate Resources: Performance at Quarter 1 2017/18

Finance & Corporate Resources: Actions Quarter 1 2017/18 Accountancy & Customer Services Directorate IT Internal Audit Procurement & Exchequer Services 0 2 4 6 8 10 On Track Monitoring Required Off Track

Finance & Corporate Resources: Performance Indicators Quarter 1 2017/18 Accountancy & Customer Services Directorate IT Internal Audit Procurement & Exchequer Services 0 5 10 15 20 KPIs on track KPIs monitoring required KPIs off track Annual

Finance & Corporate Resources: Quarter 1 2017/18 Accountancy and Customer Services 2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Annual accounts 100% 100% 100% Target - completed on time – 100% qualifications zero (annual) Percentage of 97% Target - registration entries 97% without corrections (annual) NEW for 2016/ 17 Percentage of 100% 100% 90% Target - customers satisfied with 90% quality of Customer  Last qualified accounts 2005-06; Services (annual)

Finance & Corporate Resources: Quarter 1 2017/18 IT: 2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Percentage of helpdesk 60% 88.25% 87.38% 90.06% calls responded to within Target – agreed time 95% Customer satisfaction 83.34% 94.44% 85.71% 100% with IT Target – 75%

Finance & Corporate Resources: Quarter 1 2017/18 Exchequer Services: Procurement 2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Percentage of invoices 94.77% 94.1% 96.15% 98.06% paid within 30 days Target – 98% Local spend as % of total 35.77% 43.11% 45% Target – spend (annual) 50% Annual spend over £1k 78.76% 77.15% 90% Target – covered by a contract 95% (annual) Percentage of creditor 97.38% 98.18% 97.57% 98.78% payments made Target – electronically 98%

Finance & Corporate Resources: Quarter 1 2017/18 Exchequer Services: Business Management 2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 % of financial transactions 99.88% 99.98% 99.7% 99.83% paid on time Target - 99.8% Amount of external let £4.6k £3k £6k £4.4k income Town Hall Target – £1k

Finance & Corporate Resources: Quarter 1 2017/18 Exchequer Services: Revenues & Benefits 2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Council Tax collection rate 30.38% 30.99% 31.08% 30.9% Target – 24 Days taken to process a 1.02 1.08 1.12 1.35 crisis grant Target – 2 HB & CTR days to process 7.31 7.16 7.14 7.65 change in circs. Target – 10 HB & CTR days to process 22.44 19.54 22.77 21.8 new apps Target – 25

Finance & Corporate Resources: Quarter 1 2017/18 Internal Audit: 2 0 1 4 -1 5 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 Percentage of Service 100% 100% 100% Target - Audit reports followed by 95% services (annual) Percentage of Internal 100% 100% 100% 100% Audit client satisfaction Target - surveys that are positive 95% Percentage of audit plan 96% 104% 80% Target - completed (annual) 80%

Finance & Corporate Resources: Capital Programme Quarter 1 2017/18 Project Budget £ k Spend £ k Status Corporate ICT 276 19 Projects on going Key Projects: • IP Telephony roll out • SWAN network • Data Sharing partnership • Revenues & Benefits System • Helpdesk replacement software • Flexi system replacement • Printer replacement project

Finance & Corporate Resources: Financial Performance Quarter 1 2017/18 Service Budget £ k Actual £ k Forecast Outturn £ k Directorate 2,437 692 2,437 Accountancy & 1,073 305 1,073 Customer Services Exchequer Services 1,366 405 1,366 Totals 4 ,8 7 6 1 ,4 0 2 4 ,8 7 6 The Directorate Service include Internal Audit and IT, which includes the revenue budget for the SWAN project. The above figures include corporate budgets for pensions, the Valuation Joint Board and charitable rates relief.

Finance & Corporate Resources: Risk Management Key Risks: • Government changes to welfare benefits system; • Tender prices exceed budgets; • Loss of access to computer systems due to disaster situation; and • Breaching the threshold for VAT partial exemption. Mitigation Measures: • Expand the services provided by Revenues and Benefits, ensure staff skills are up to date; • Improve research on cost drivers; • Development of disaster recovery plan and implementation of local plan with NHS Western Isles; and • Continue to monitor VAT position and seek independent review by VAT specialist.

Finance & Corporate Resources: SWAN I nstalled Council Offices, Sandwick Road Creed Park Sgoil an Rubha Stornoway Library Trianaid Stornoway Primary School Museum Store Laxdale School Museum & Archive Business Advantage, Stornoway Sir E Scott School Eoligarry School Lionacleit School North Tolsta School Harris House Lionacleit Education Centre Back School Daliburgh School Disaster Recovery Site (Western Isles Hospital) Balivanich School Sgoil an Taobh Siar Dun Eisdean Breasclete School Lionel School Grianan Day Centre Shawbost School Taigh a' Chridhe Uile Naomh Ardseileach Hostel Tong School St Brendan's Dun Berisay Bennadrove Landfill Castlebay School St Lennan's Centre Council Offices, Tarbert Carloway Day Centre Stornoway Town Hall Matheson Hall Schools ICT Support Centre Sandwickhill Primary School Dell Community Centre, Ness Iochdar School Sgoil nan Loch Council Offices, Castlebay Leverhulme Memorial School Craigard Day Centre Market Stance Depot Sandwickhill Corporate Council Offices, Balivanich Museum Store, South Uist Pairc School Marybank Depot Rueval Site Outstanding ConCom Sites Uig School Bernera School Sgoil Uibhist a Tuath Schools ICT – Coleen Morrison Carinish E-sgoil Castlebay Community Centre Theona Morrison

Finance & Corporate Resources: National Fraud Initiative Service Processed Ongoing Not started To date checks Housing benefit 34 11 76 Council Tax 0 0 0 Housing Benefit : • Housing Benefit checks this year have resulted in 1 cases worth £459.60 of overpayment being identified. Council Tax : • All old council tax referrals have been archived by NFI; • No new data matches to date; and • Introduction of electoral roll evidence requirement should result in better quality matches.

Finance & Corporate Resources: Complaints Quarter 1 2017/18 Stage 2 0 1 5 -1 6 2 0 1 6 -1 7 2 0 1 7 -1 8 1 3 Q1 – 2 0 (1 upheld) (upheld) 2 1 Q1 - 0 0 (1 partially upheld)

Finance & Corporate Resources: Conclusions Summary • Completion of the external audit of the Comhairle Annual Accounts; • “Go Live” with the Revenues and Benefits IT system; • Slow progress with SWAN; • Year end financial returns and performance indicators all submitted on time; • Implementation of Apprenticeship Levy; • Agreed extension of banking service contract; • Implementation of IR35 changes; • Development of electronic forms for customers; • Upgrade to the cash management system; and • New website released internally to departments.

Finance & Corporate Resources: Conclusions Priorities for Next Quarter • Forward budget strategy; • Soft launch of new website; • Development of forward Procurement plans; • Implementation of my view for online payslips and expenses; • Development of forms and systems for CareFirst system; • Development tasks and roll out for new Revenues and Benefits IT systems; • Roll out of Wifi throughout Council headquarters; • Prototype Wifi access set up in Care Homes; and • Delivery of 2017/ 18 Internal Audit Operational Plan.