PHMO Care Management 1 PHMO Organizational Structure DUHS - - PowerPoint PPT Presentation

phmo care management
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PHMO Care Management 1 PHMO Organizational Structure DUHS - - PowerPoint PPT Presentation

PHMO Care Management 1 PHMO Organizational Structure DUHS Organizational Opportunity Entity PHMO Networks & Populations Northern Piedmont Community Care Medicare & Medicaid Commercial ACO Under/Uninsured Other PHMO Service


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SLIDE 1

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PHMO Care Management

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SLIDE 2

PHMO Organizational Structure

Opportunity

Northern Piedmont Community Care

Medicare & Commercial ACO Medicaid

Under/Uninsured

DUHS Organizational Entity PHMO Networks & Populations PHMO Service Lines

Other

Ambulatory care management

Dark blue outline = physician network

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SLIDE 3

DukeWELL Care Management Continuum

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SLIDE 4

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DukeWELL Vision

  • Currently work with populations attributed to us by payers
  • Become “payer agnostic” and provide services to all Duke

patients

  • Work with inpatient care management, primary care,

specialty care and homecare to create a workflow between all of these areas to:

  • Improve patient satisfaction
  • Improve patient outcomes through coordination
  • Increase efficiency
  • Focus on reduction of ED and inpatient

admission/readmission

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SLIDE 5

What is complex care management?

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Definition

  • A collaborative process that assesses, plans, implements, coordinates,

monitors, and evaluates the options and services required to meet the client's health and human service needs

  • Characterized by advocacy, communication and resource management

and promotion of quality and cost-effective interventions and outcomes

What do care managers (CMs) do?

CMs provide education to patients to promote self managment. They advocate for the patient and link clients with appropriate providers and resources throughout the continuum of health and human services and care settings, while ensuring that the care provided is safe, effective, client-centered, timely, efficient, and equitable.

Goal:

Optimum value and desirable outcomes for all stakeholders

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SLIDE 6
  • Dr. Jonathan Fischer

Palliative Care

DukeWELL Specialty Rounds

When appropriate, being able to meet a patient’s needs in the primary care setting through use of specialty rounds may help:

  • Improve the patient experience
  • Prevent a costly, unnecessary ED visit, admission or specialty visit
  • Help patients feel better, faster
  • Which medicine to add next
  • Interpreting glucose logs
  • Insulin dose titration
  • Diabetes education
  • Diabetes risk reduction
  • Decline in ADLs
  • Polypharmacy
  • Sarcopenia, anxiety, anorexia
  • Frequent falls
  • Caregiver stress
  • Dementia care
  • Abnormal EKG / stress test
  • Statin titration
  • Cardiovascular risk

reduction

  • Nurse-led care

management

  • Preparation for kidney

failure / dialysis

  • Dietary counseling
  • Medication

management

  • Transplant evaluation
  • Dr. Susan Spratt

Endocrinology

  • Dr. Cary Ward

Cardiology

For advice on… For advice on…

  • Dr. Heidi White

Geriatrics

For advice on… For advice on…

  • Dr. Blake Cameron

Nephrology

AVAILABLE SPECIALTIES

For advice on…

  • Goals of care conversations
  • Advanced care planning
  • Symptom management
  • Psychological services
  • Spiritual support
  • Caregiver support
  • External services
  • Palliative care vs. hospice

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SLIDE 7

DukeWELL Palliative Care Program

Can enhance your patients' outcomes and overall experience at diagnosis of a serious illness, through transitions in care and at the end of life by:

  • Visiting your patient at home or in rehab to assess their

needs, functional status and potential barriers to care

  • Coaching your patient to uncover their goals, enabling

you to target care accordingly

  • Facilitating advanced care planning
  • Providing coordination for PCP, specialist and outpatient

palliative care clinic visits

  • Connecting your patient to community resources (e.g.,

transportation)

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SLIDE 8

Refer High-risk Patients to DukeWELL

  • DukeWELL is Duke Health’s ambulatory care management program
  • Provides support services for high-risk MSSP patients through a

number of services, including:

  • Complex care management
  • Specialty rounds
  • Palliative care program

WHAT YOU CAN DO…

Epic-based providers

  • When appropriate, refer complex

MSSP patients to DukeWELL by ambulatory referral

Others

  • When appropriate, refer complex MSSP

patients to DukeWELL using:

  • Web: phmo.dukehealth.org
  • Phone: 919.660.9355 (WELL)
  • Email: duke.well@duke.edu

Don’t forget to specify the reason for your referral!