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PHMO Care Management 1 PHMO Organizational Structure DUHS - - PowerPoint PPT Presentation
PHMO Care Management 1 PHMO Organizational Structure DUHS - - PowerPoint PPT Presentation
PHMO Care Management 1 PHMO Organizational Structure DUHS Organizational Opportunity Entity PHMO Networks & Populations Northern Piedmont Community Care Medicare & Medicaid Commercial ACO Under/Uninsured Other PHMO Service
PHMO Organizational Structure
Opportunity
Northern Piedmont Community Care
Medicare & Commercial ACO Medicaid
Under/Uninsured
DUHS Organizational Entity PHMO Networks & Populations PHMO Service Lines
Other
Ambulatory care management
Dark blue outline = physician network
DukeWELL Care Management Continuum
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DukeWELL Vision
- Currently work with populations attributed to us by payers
- Become “payer agnostic” and provide services to all Duke
patients
- Work with inpatient care management, primary care,
specialty care and homecare to create a workflow between all of these areas to:
- Improve patient satisfaction
- Improve patient outcomes through coordination
- Increase efficiency
- Focus on reduction of ED and inpatient
admission/readmission
What is complex care management?
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Definition
- A collaborative process that assesses, plans, implements, coordinates,
monitors, and evaluates the options and services required to meet the client's health and human service needs
- Characterized by advocacy, communication and resource management
and promotion of quality and cost-effective interventions and outcomes
What do care managers (CMs) do?
CMs provide education to patients to promote self managment. They advocate for the patient and link clients with appropriate providers and resources throughout the continuum of health and human services and care settings, while ensuring that the care provided is safe, effective, client-centered, timely, efficient, and equitable.
Goal:
Optimum value and desirable outcomes for all stakeholders
- Dr. Jonathan Fischer
Palliative Care
DukeWELL Specialty Rounds
When appropriate, being able to meet a patient’s needs in the primary care setting through use of specialty rounds may help:
- Improve the patient experience
- Prevent a costly, unnecessary ED visit, admission or specialty visit
- Help patients feel better, faster
- Which medicine to add next
- Interpreting glucose logs
- Insulin dose titration
- Diabetes education
- Diabetes risk reduction
- Decline in ADLs
- Polypharmacy
- Sarcopenia, anxiety, anorexia
- Frequent falls
- Caregiver stress
- Dementia care
- Abnormal EKG / stress test
- Statin titration
- Cardiovascular risk
reduction
- Nurse-led care
management
- Preparation for kidney
failure / dialysis
- Dietary counseling
- Medication
management
- Transplant evaluation
- Dr. Susan Spratt
Endocrinology
- Dr. Cary Ward
Cardiology
For advice on… For advice on…
- Dr. Heidi White
Geriatrics
For advice on… For advice on…
- Dr. Blake Cameron
Nephrology
AVAILABLE SPECIALTIES
For advice on…
- Goals of care conversations
- Advanced care planning
- Symptom management
- Psychological services
- Spiritual support
- Caregiver support
- External services
- Palliative care vs. hospice
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DukeWELL Palliative Care Program
Can enhance your patients' outcomes and overall experience at diagnosis of a serious illness, through transitions in care and at the end of life by:
- Visiting your patient at home or in rehab to assess their
needs, functional status and potential barriers to care
- Coaching your patient to uncover their goals, enabling
you to target care accordingly
- Facilitating advanced care planning
- Providing coordination for PCP, specialist and outpatient
palliative care clinic visits
- Connecting your patient to community resources (e.g.,
transportation)
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Refer High-risk Patients to DukeWELL
- DukeWELL is Duke Health’s ambulatory care management program
- Provides support services for high-risk MSSP patients through a
number of services, including:
- Complex care management
- Specialty rounds
- Palliative care program
WHAT YOU CAN DO…
Epic-based providers
- When appropriate, refer complex
MSSP patients to DukeWELL by ambulatory referral
Others
- When appropriate, refer complex MSSP
patients to DukeWELL using:
- Web: phmo.dukehealth.org
- Phone: 919.660.9355 (WELL)
- Email: duke.well@duke.edu
Don’t forget to specify the reason for your referral!