People Friendly Policing Presentation for all india police congress - - PowerPoint PPT Presentation

People Friendly Policing


Dr Ish Kumar ADG Technical Services Andhra Pradesh Presentation for all india police congress at BPRD Hqr. 8th July 2014

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PUBLIC PERCEPTION

PUBLIC PERCEPTION

PUBLIC PERCEPTION

REALITY - ?

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REALITY - ?

POLICE IMAGE/PERCEPTION

• (1) burk / minimise the crime!

(2) Inadequate/Delayed response (3) does not behave properly towards complainants, witnesses and victims of crime! (4) caste, community and gender biases (5) rude/abusive/unfriendly (6) Innocents are framed by Police (7) illegal detentions

POLICE IMAGE/PERCEPTION

• (8) are corrupt!

(9) use excess force/third degree! (10) There are custodial rapes & deaths! (11) There are fake encounters! (12) Misuse of powers by Police (13) lacks professional competence / shoddy investigations (14) work under influence of ruling class! (15) follow Illegal orders from superior officers

• 8

PLEASE PONDER!

• A.

Would you like to go to a Police Station to lodge a complaint?

• B.

Would you like your mother / sister / daughter / wife to visit Police Station alone?

• C.

If not why? – Not sure of response

• 1.

Common man is scared of Police

• 2. POLICE DOES NOT ENJOY TRUST OF PEOPLE
• 9

• Change

Strategies

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• 1. 100% recording of all complaints without


minimisation


• 2. Immediate and professional response to 


all the complaints 


• 3. Friendly and service oriented Police 


behaviour and attitude


• 4. No corruption

• 5. Impartiality

• 6. Minimum use of force


People friendly policing must aim at

HOW TO ACHIEVE?

• 1. Improving Human Resource-

quantity & quality

• 2. Improvement in Processes
• 3. Improvement in

Communication / Technology Integration

• 4. Improvement in Physical

infrastructure

• 5. Improving Finances


 100% RECORDING OF COMPLAINTS


(1) ➢Oral ➢Written ➢SMS ➢E-mail ➢Telephone call (2) IT Platform with seamless connectivity (3) Digitization of jurisdictions (4) Websites for the District & Police Station

100% RECORDING OF COMPLAINTS


• (5)

Reception Desks, Women & Children Helpdesks

• (6) Training in Soft Skills - attending telephone

calls / interviewing skills / recording of statements (7) Access to senior officers for monitoring

• (9) Increase in crime / Workload / Resources?


 RESPONSE MECHANISM


(1) Helplines(women,children,

• ld,drug addicts etc.)
• (2)

Dial 100 / Integrated Control Roomson 911 US pattern

• (3)

GPS enabled and well equiped PCR Vans

• (4)

Adequate resources – Thana vehicles / Dog squads / BD squads/ Forensic vans

• (5) Professional

response 6. Highway patrols 7. 7rail alert service

Minimum Use of Force


(1) Scientific Interrogation- polygraphy,narco-analysis,brain mapping

• (3) Training / Briefing for
• Mindset change
• (2) Use of Non-Lethal Weapons

HUMAN RESOURCES---long term strategies

(1) Transparent Recruitment

• (4) Restructuring of Police -more Investigating

Officers

• (5) Separation of investigation from law & order
• (3)

Outsourcing of peripheral duties

• (2)

Shift System/weekly offs

• (6) Additional Manpower – HRD Plans

EMPOWERMENT OF CONSTABULARY

(1) Promotions (2) Work Station for each Constable (3) Constabulary to look into petitions/smaller cases- change of law if required (4) Rewards / Incentives/photographs (5) Rest and recreation (6) Designation of Constabulary :- ➢ IT Officer, ➢ Custody Officer ➢ Community Police Officer ➢ Records Manager ➢ Forensic Officer ➢ Scene of Crime Officer ➢ Beat Officer

Process Re-engineering


(1) Develop SOPs for (a) Investigations of all kinds (b) Policing processes (search, arrest, interrogation etc.) (c) Law & Order situations (2) Reframing of Station House Management

• (3) Training and briefing

TRAINING

(1)Professional subjects/ SOPs (2) Soft skills (3) Sensitization - Human Rights, Gender, minorities, weaker sections (4) Interviewing of the victims & witnesses (5) Scientific interrogation (6) Assistance to the victims

• f disasters /accidents

(7) Capacity building

Soft skill Training

Right to Services Act

• Single window for registration of

complaints, giving permissions, licences, verifications, obtaining copies of various documents etc. in a given time frame

• Display of Citizen Rights
• CCTNS / SAANJH
• Quality objectives / Timelines

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Community Policing

• ▪ JANAMAITRI of Kerala

▪ Student Cadet Project- Kerala ▪ Nagrik and Gram Rakshak Dalams of Madhya Pradesh ▪ Community Liaison Groups in Assam and Rajasthan ▪ PARIVARTAN (Delhi) ▪ Jan Sahabhagita Scheme – Rajasthan ▪ Community Outreach Programme ▪ Others

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Community Policing Programmes

• Mohalla Committees
• Neighbourhood Watch
• RWA Committees
• Traffic Committee
• Database for blood

donors

• Servants verification

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Community Policing – Issues

• Soft Policing – mindset change
• Additional Work/Amalgamation in Daily

Police Routine

• Various models of CP
• Training
• Legal Framework
• Resources

POLICE STATION REDESIGNING


(1) Public Reception Area (Waiting Hall with adequate furniture, facilities for drinking water, reading material), front desk, women desk, information desk, interview room,

• (2)

Work Area - training-cum-counselling room, separate desks for each constable, CCTNS Room etc.

• (3)

Custody Management Area (CCTV, Interview room, medical room, lock-ups with toilets or central lock-up)

• (4) Rest & Recreation Area

(5) Bigger Areas Rural – 7500 SFT, Urban – 11000 SFT, Metros – 14000 SFT

• (5) Need for additional finances
• (6) Orissa – Tomando Police Station, another 60

POLICE STATION EXPENSES

• Rs. 5 – 10 Crore/Year/State for

meeting contigencies, shifting of injured and dead, photography,

• ther investigations, hospitality
• etc. (rural police station – Rs.

15000, Urban – Rs.30000-35000, Metros – Upto Rs. 50000 per month)

• Andhra Pradesh, Karnataka, and

Maharashtra Model (inadequate!)

• Madhya Pradesh Plan Budget
• Other States to follow?

PREVENTING MISUSE OF POWERS

(1) Curtailing Power of arrest (2) Changing Sections of Law - discretion (3) Innocents framing (4) False recoveries (5) Tendency to chargesheet (6)Preventive Arrests and Traffic Challans for Statistical purposes/ Coffers (7) Role of Supervisory Officers

IMPROVING WORK ENVIRONMENT

(1) Misbehavior by SHOs with subordinates

• (2) Improving Communication
• (3) Fair distribution of duties
• (4)Visits / Inspections
• (5) Check by Supervisory Officers
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Accountability

• Crime Surveys
• Feedbacks
• Third Party audit
• Police complaints authority
• Disciplinary actions

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IMPROVING COURT WORK

(1) Court Monitoring System – Vijaywada Model

• (2) Immediate return of

recovered properties

• (3) Informing Case Status

(SMS/Mail/Telephone), Information Desk, Weekly time, Spandna

• WOMEN POLICE IN EVERY POLICE STATION

(MINIMUM 4)
 
 FINANCIAL SUPPORT TO WOMEN/ SC/ ST / ACCIDENT VICTIMS
 
 FIRST AID
 COUNSELLING CENTRES 
 SP OFFICE TO BE DELCARED AS POLICE STATION
 


Other Suggestions

DISPLAY OF SIGNAGES / TELEPHONE NUMBERS
 
 NO RIFLE GUARD IN FRONT 
 GREEN, WELL MAINTAINED BUILDING – PLEASANT AND FRIENDLY
 NO NEED TO VISIT POLICE STATION IF A FRIENDLY RESPONDER IS THERE 


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FINALLY

❖ Attention from Senior Police Officers ❖Ownership at grass root level ❖Institutionalization of Best Practices ❖Police Reforms (Internal – can be done by police themselves) ❖Political willpower ❖Public / Judicial / Media pressure ❖Legal framework – Kerala Police Act, 2011 ❖Resources

THANKS