Patient Advisory Councils Tara McVay, RN, BSN Director of Nursing - - PowerPoint PPT Presentation

Patient Advisory Councils

Tara McVay, RN, BSN

Director of Nursing Services

May | 2014

Objectives

Review rationales for implementation of patient advisory councils Review key considerations, steps, and challenges for council activations Discuss changes implemented following the first year of the Patient Advisory Council Discuss next steps for patient/family engagement

Logansport Memorial Hospital

• Located in Logansport, IN
• Founded in 1925
• 583 employees
• 83 Acute-care Inpatient beds
• County-owned, Not-for-Profit, Independent hospital
• Approximately 2,000 admissions per year
• Cares for patients in Cass County and five other

surrounding counties

Why implement?

• Promote patient-centered and family-centered care

principles

• Assist in developing strategies to help strengthen

communication and collaboration between healthcare providers, patients, and their families

• Improve patient and family satisfaction
• Provide assistance in developing educational resources
• Serve as a liaison between the community and the

hospital

• Reviewing/Evaluating Patient Advisory Councils
• Central Indiana Alliance for Health

Hands-on and Intentional: Building Successful PACs

• Identifying council responsibilities, obligations, and

membership criteria

• Begin recruitment of members

June 2012 October 2012 November 2012

The Journey Begins…

Application

How did we get members?

• Goal membership was 8 – 10 members
• Requested recommendations from staff and physicians
• Utilized individuals who had been able to articulate

issues and wanted to help problem-solve

• Identified key people in the community who could help

be a liaison for the hospital

• After receiving recommendations, individuals were

notified to discuss the plan for this group and determine if he/she was interested

• Solidifying individuals who were interested
• Identifying a date/time of the first meeting
• Identifying agenda items
• Discussing methods of communication

Next Steps…

What now?

2013 First Meeting

• January 31, 2013
• 8 members

− Specific responsibilities − Time obligations and commitment  6 meetings per year − HIPAA forms − Application − Press Ganey results

2013 Accomplishments

 Inpatient welcome book  Signage throughout the hospital  Patient education handouts  Communication regarding test results

− Still in progress

After the First Year…

• Needed to add hospital front-line staff

to the committee

• Our focus was too broad

− Multiple departments discussed − Difficult to narrow scope − Need to separate into multiple Advisory Councils

What did we learn?

• Patient Advisory Councils created
• Inpatient/Admission
• Physician Practices
• Obstetrics
• Emergency Department

Recommendations

2014 Action Plan

• Member of the Patient Advisory Council added

to the Quality Council

• Implement Patient Advisory Councils for

Physician Practices and Obstetrics

• Increase membership to include managers and

frontline staff

2014 Accomplishments- To Date

 Joe Clothier has joined Quality Council  Jacinta Langley, RN, IBCLC and Laura Gallahan, MSN, RNC have implemented a Patient Advisory Council for Obstetrics

− 11 members − Implementing support group − Assisting with a grant specifically focused on healthy mothers and babies

Patient & Family Engagement

“It is impressive to me that Logansport Memorial Hospital is excited about including patient input as a necessary component of their Quality Improvement Philosophy. Asking members of the community to be part

• f the Patient Advisory Committee, and having

a Patient Advocate Council Member as a member of the Quality Council can, with time,

• pen up needed dialogue between patients

and LMH. I believe this is a huge step towards improving the level of care given to patients in the Logansport area.”

Joe Clothier

Patient Advocate Council and Member

• f the Quality Council

The Journey Continues…