Patient Advisory Councils Tara McVay, RN, BSN Director of Nursing - PowerPoint PPT Presentation

Patient Advisory Councils Tara McVay, RN, BSN Director of Nursing Services May | 2014

Objectives Review rationales for implementation of patient advisory councils Review key considerations, steps, and challenges for council activations Discuss changes implemented following the first year of the Patient Advisory Council Discuss next steps for patient/family engagement

Logansport Memorial Hospital  Located in Logansport, IN  Founded in 1925  583 employees  83 Acute-care Inpatient beds  County-owned , Not-for-Profit , Independent hospital  Approximately 2,000 admissions per year  Cares for patients in Cass County and five other surrounding counties

Why implement?  Promote patient-centered and family-centered care principles  Assist in developing strategies to help strengthen communication and collaboration between healthcare providers, patients, and their families  Improve patient and family satisfaction  Provide assistance in developing educational resources  Serve as a liaison between the community and the hospital

The Journey Begins… June 2012  Reviewing/Evaluating Patient Advisory Councils October 2012  Central Indiana Alliance for Health Hands-on and Intentional: Building Successful PACs November 2012  Identifying council responsibilities, obligations, and membership criteria  Begin recruitment of members

Application

How did we get members?  Goal membership was 8 – 10 members  Requested recommendations from staff and physicians  Utilized individuals who had been able to articulate issues and wanted to help problem-solve  Identified key people in the community who could help be a liaison for the hospital  After receiving recommendations, individuals were notified to discuss the plan for this group and determine if he/she was interested

Next Steps…  Solidifying individuals who were interested  Identifying a date/time of the first meeting  Identifying agenda items  Discussing methods of communication

What now?

2013 First Meeting  January 31, 2013  8 members − Specific responsibilities − Time obligations and commitment  6 meetings per year − HIPAA forms − Application − Press Ganey results

2013 Accomplishments  Inpatient welcome book  Signage throughout the hospital  Patient education handouts  Communication regarding test results − Still in progress

After the First Year… What did we learn?  Needed to add hospital front-line staff to the committee  Our focus was too broad − Multiple departments discussed − Difficult to narrow scope − Need to separate into multiple Advisory Councils

Recommendations  Patient Advisory Councils created  Inpatient/Admission  Physician Practices  Obstetrics  Emergency Department

2014 Action Plan  Member of the Patient Advisory Council added to the Quality Council  Implement Patient Advisory Councils for Physician Practices and Obstetrics  Increase membership to include managers and frontline staff

Accomplishments- 2014 To Date  Joe Clothier has joined Quality Council  Jacinta Langley, RN, IBCLC and Laura Gallahan, MSN, RNC have implemented a Patient Advisory Council for Obstetrics − 11 members − Implementing support group − Assisting with a grant specifically focused on healthy mothers and babies

Patient & Family Engagement “ It is impressive to me that Logansport Memorial Hospital is excited about including patient input as a necessary component of their Quality Improvement Philosophy. Asking members of the community to be part of the Patient Advisory Committee, and having a Patient Advocate Council Member as a member of the Quality Council can, with time, open up needed dialogue between patients and LMH. I believe this is a huge step towards improving the level of care given to patients in the Joe Clothier Logansport area.” Patient Advocate Council and Member of the Quality Council

The Journey Continues…