Parental Rights Toolkit The Womens Refugee Commission (WRC) created - PowerPoint PPT Presentation

Parental Rights Toolkit The Women’s Refugee Commission (WRC) created a toolkit to provide detained and deported immigrant and undocumented parents information to help them maintain their parental rights and make well-informed decisions. The toolkit is available to ICE detainees in all longer-term (over 72-hour) facilities. The toolkit includes information on: • Protecting parental rights when detained or deported • Making care arrangements for children • Determining if a child is in the child welfare system and how to participate in proceedings • Complying with a child welfare/court ordered reunification plan • Participating in Family Court Proceedings • Reunifying with children following release from detention or deportation ENGLISH: https://www.womensrefugeecommission.org/rights/resources/1022-detained-or-deported- parental-toolkit-english-interactive SPANISH: https://www.womensrefugeecommission.org/rights/resources/1024-detained-or-deported- parental-toolkit-spanish-interactive 24

Parental Rights Toolkit In addition to the original toolkit, WRC recently published a supplement that contains updated appendices. The updated supplement includes information on topics such as: • ICE field office locations and contact information • Child Abuse Hotline numbers • Child Welfare Agencies in Mexico and Central America • U.S. Passport Application information • State Child Support Agencies • State Bar Contact Information https://www.womensrefugeecommission.or g/rights/resources/1022-detained-or- deported-parental-toolkit-english-interactive 25

Federal Contact Info Federal Contact Sheet for Immigration Case Issues USCIS Issues with cases before Contact the local field office first: http://www.uscis.gov/about-us/find-uscis- USCIS: SIJS interview office/field-offices delays, asylum cases, If no response, call the USCIS Customer Service Center 800-375-5283 etc. If problems continue, contact the Ombudsman https://www.dhs.gov/case- assistance EOIR Immigration Court-related First contact your local court’s Assistant Chief Immigration Judge (ACIJ): issues: hearing date, http://www.justice.gov/eoir/acij-assignments EOIR hotline, COA, etc. EOIR engagement office: EngageWithEOIR@usdoj.gov EOIR Hotline: 800-898-7180 or 240-314-1500 *The attorney of record should be the one speaking with the courts. JIC Centralized complaint Email: Joint.Intake@dhs.gov center for DHS Phone: 877-2INTAKE (877-246-8253) Civil rights/civil liberties Fill out a CRCL complaint at: https://www.dhs.gov/file-civil-rights-complaint DHS complaints Email: CRCLCompliance@hq.dhs.gov CRCL Fax: 202-401-4708 ORR PREA and policy issues, For PREA and policy issues email: PSAC@acf.hhs.gov civil rights complaints ORR National Call Center: information@ORRNCC.com ORR National Call Center: 800-203-7001 HHS’s Office of Civil Rights (for civil rights complaints regarding ORR): https://www.hhs.gov/civil-rights/filing-a-complaint/index.html FBI Child abuse or neglect on Contact your local FBI Field Office: https://www.fbi.gov/contact-us/field-offices federal lands and/or by federal agent 27

ICE Contact Information Contacts at Headquarters: • Jessica Jones, Associate ICE Child Welfare Coordinator • Jessica.F.Jones@ice.dhs.gov, 202-845-6000 • Jennifer Mertus, Assistant Child Welfare Coordinator • Jennifer.Mertus@associates.ice.dhs.gov, 202-336-4870 Case Inquiries – Email (to Field Office) • Submit requests to the outreach mailbox of any ERO field office at the contacts here: https://www.ice.gov/contact/ero. Case Inquiries – Email (to HQ) • Parental Interest Email Box: Parental.Interests@ice.dhs.gov Case Inquiries – Phone: • ICE Detention Reporting and Information Line: (888) 351-4024 - 8AM to 8 PM EST, Mon-Fri. How to find a parent/client who may be detained with ICE: • Online Detainee Locator System https://locator.ice.gov/odls/homePage.do 28