Offshoring Matu turity Model (OMM) Off-shor ore develo lopment t - - PowerPoint PPT Presentation

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Sep 03, 2023 484 likes •793 views

Sanganak Software Offshoring Matu turity Model (OMM) Off-shor ore develo lopment t ce cente ter (ODC) Services India Setu tup & Operation ations @ India ia by Sanganak Software Serv rvices In India 1 Off-shore development center

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1 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | 9970170340

Sanganak Software Serv rvices In India

Off-shor

re develo

lopment t ce cente ter (ODC) Setu tup & Operation ations @ India ia by

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2 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Objectiv ive

This presentation is intended to provide an overview

f various options for off-shoring activities mainly
nes from the IT field to India.

It discusses various ODC models, their advantages and

limitations. It also provides some insight into

challenges faced and ways to tackle them in setting up and managing ODC. Of-course, it also provides details of SangSoft's capabilities, methodologies and approach in setting up ODC for the clients, evolved over last 10 years.

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3 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

About us us

Established in: June 2013 at Pune (130 kms from Mumbai) Team size: 20+ (across the group companies) Technical skills: Desktop and web-applications using .NET, php and Java. Database development and admin for Oracle, SQL server and MySQL, Mobile application for Android and iPhone Business Domains: ODC setup & operations, E-governance, Accounting, Passenger Logistics, e-Learning modules. Key People: Satish Bhagwat: 20+ years in software industry & managing ODCs

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4 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Comjell School Management, Germany International Customer Loyalty Program,UK NMBM, South Africa Thane Municipal Corporation, India Swayam Shikhan Prayog, India

About u us - E Experie ience

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5 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Offshoring of software development and support work has become a regular working model for companies of all sizes in last few years. Offshoring needs different management approach than that of “local model” to reap maximum benefits from it. Few key advantages of the offshoring model are:

1. Cost benefit:

The top-most to be recognized, the driving factor for most offshoring projects. In India the costs for offices, infrastructure and the staff are significantly less, which leads to substantial cost savings.

Offshorin ing A Advantag ages

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6 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

2. Skilled Resources:

Secondly, availability of skilled people with relevant experience and communication skills. Indian IT industry has majorly grown on offshoring and hence skills not just technical but also for process competency for Offshoring model are available amply.

Offshorin ing A Advantag ages

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7 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

3. Faster Turn-around:

In a matured offshoring setup, different time-zones of the offshore and on-site offices is used effectively to improve the productivity. The two teams can work in “relay” model, where

ffshore team hands over the daily work to on-shore

team for QA/feedback. This is also sometimes termed as “follow the Sun” methodology. Also more resources can be deployed on the need basis, for specific period, which greatly improves the project time-lines and client can achieve faster “time to market”.

Offshorin ing A Advantag ages

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8 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Offshoring challenges are typically more of legal and HR related and less of

technical. These are mainly due to cultural differences between the client and
ffshore team.

It is therefore important to identify an offshore partner like SangSoft who is experienced in handling the cultural gaps and of-course competent to handle software setup of your desired team size.

Offshoring C Challe allenges s

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9 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Cultural differences:

This key issue can lead to under-productive team resulting into delays and loosing the offshoring cost benefits These are necessarily small issues like language, cultural habits, leaves, small incentives and others typically resulting due to cultural differences. A competent offshore partner takes care of these by appropriate culture orientation for offshore team as well as the client.

Offshoring C Challe allenges ( s (contin inued...)

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10 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Communication with off-shore team:

Regular communication with offshore team happens over emails, audio calls and once in a while video calls, which are obviously less effective than across-table communication which poses Another major issue that can lead to delays. SangSoft strongly recommends short visits of 1 or 2 weeks per quarter from both sides to establish an association between team.

Offshoring C Challe allenges ( s (contin inued...)

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11 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Communication with off-shore team: cont....

Typically we plan for a kick-off meeting where client's product manager visits India for one week

f brain-storming and initial planning. Afterward
ff-shore team members can visit client during

implementation phases. At SangSoft, we strongly believe in “speak to communicate” and then “email to document” rather than using tools like email or Bugzilla to Communicate !

Offshoring C Challe allenges ( s (contin inued...)

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12 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Status tracking:

Another major issue typically faced by client is tracking of current status. Unlike “local model” client can not SEE the team and it is hard to know how things are moving, what is the general mood etc. which increases client's anxiety. At SangSoft “Daily” status update report for each project is prepared and sent by offshore team lead to ALL stakeholders involved to ensure each member is on the “same page”.

Offshoring C Challe allenges ( s (contin inued...)

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13 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Status tracking: cont.…

Agile project management methodology “SCRUM” is used by SangSoft which provides an incremental delivery (typically weekly) of the software assuring the client of the progress on regular basis. SCRUM also provides great transparency allowing client to know what is achieved and what are the challenges on every-day basis allowing him to step in if needed “sooner” than “later”.

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14 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Offshoring maturity typically can be seen as how much control the client has over it's development team and of-course how effectively it achieves the desired business goals. SangSoft proposes a four phase migration plan that a client can adopt and establish it's own independent offshore development center in typically in 1 to 2 years.

Offshorin ing Maturit ity Model l (OMM)

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15 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

1. Offshoring:

This is first phase where client simply gives out the work to offshoring partner and has minimum involvement in offshore team management. (optional, client can start with step 2 directly)

Offshorin ing Maturit ity Model l (OMM)

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16 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

2. Captive setup:

In this step client establishes offshore company and gets a dedicated team leased out from SangSoft. Client has major involvement in all technical and project management activities. This is a hand-holding phase where client is closely supported by SangSoft. SangSoft also helps client in legal and administrative areas of company formation, accounting and local registrations.

Offshorin ing Maturit ity Model l (OMM)

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17 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

3. Supported phase:

In this phase client starts taking more of the ownership in core technical and project management areas, moving key resources on their payroll etc. Client takes support from SangSoft more on administrative and HR front. This phase is optional and typically can be of 3 to 6 months where client can do self-assessment of his readiness for phase 4

Offshorin ing Maturit ity Model l (OMM)

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18 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

4. Independent phase:

This step is taken once the client is confident in taking the complete ownership of the ODC. Client can continue to take support from SangSoft in all the areas as per their need. The support from SangSoft will be more of random need based service provisioning like recruitment assistance, QA or developers on contract for short term etc. Administrative support also can be provided on need basis.

Offshorin ing Maturit ity Model l (OMM)

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19 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Activities Offshoring Recruitment SangSoft Project Management SangSoft Technical and QA SangSoft Delivery commitments SangSoft Legal & Administration SangSoft

The table below provides a quick overview of OMM providing various activities and the dependency of client on SangSoft in each phase.

Offshorin ing Maturit ity Model l (OMM)

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20 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Activities Offshoring Captive Recruitment SangSoft SangSoft Project Management SangSoft Joint Technical and QA SangSoft Joint Delivery commitments SangSoft Joint Legal & Administration SangSoft Joint

The table below provides a quick overview of OMM providing various activities and the dependency of client on SangSoft in each phase.

Offshorin ing Maturit ity Model l (OMM)

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21 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Activities Offshoring Captive Supported Recruitment SangSoft SangSoft Joint Project Management SangSoft Joint Joint Technical and QA SangSoft Joint Need based Delivery commitments SangSoft Joint Client Legal & Administration SangSoft Joint Joint

The table below provides a quick overview of OMM providing various activities and the dependency of client on SangSoft in each phase.

Offshorin ing Maturit ity Model l (OMM)

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22 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Activities Offshoring Captive Supported Independent Recruitment SangSoft SangSoft Joint Need based Project Management SangSoft Joint Joint Need based Technical and QA SangSoft Joint Need based Need based Delivery commitments SangSoft Joint Client Client Legal & Administration SangSoft Joint Joint Client

The table below provides a quick overview of OMM providing various activities and the dependency of client on SangSoft in each phase.

1-2 years to move from Phase 1 to 4

Offshorin ing Maturit ity Model l (OMM)

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23 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Engagement m models ls

SangSoft will help client willing to setup ODC in India. Various engagement models are:

Advisory model Turn-key model

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24 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Advisory model:

SangSoft provides pure advisory support to client during the setup and running the ODC. Typically we provide an executive director who is responsible for assisting the client mainly in following areas:

Company formation and other legal registration.
Identifying suitable offices
Identifying recruitment channels (HR agency or HR team or both)
Setting up HR processes (Salaries, leave and contracting norms)
Setting up project management and reporting process (SCRUM)

Engagement m models ls

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25 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Turn-key model:

SangSoft provides complete end-to-end ownership of the ODC setup for client from offshoring phase to independent phase. This is achieved in following steps:

Engagement m models ls

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26 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Turn-key model:

Step 01 : Kickoff: Typically we start the project work immediately using SangSoft's team and offices there-by kicking off the technical work. Parallely we start admin activities of company formation with one or more executive directors from SangSoft.

Engagement m models ls

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27 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Turn-key model:

Step 02 : Manage: Identify and hire team & offices and set up software and admin processes which are the key to success. The onsite and offshore teams are co-ordinated and trained for offshore model for 12 to 18 months. HR and admin processes are stabilized with client's involvement.

Engagement m models ls

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28 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Turn-key model:

Step 03 : Handover:

Typically over a period of 12 to 18 months client team gains confidence and is ready to handle operations independently.

SangSoft then phases out its directors from client

company and goes in service provider mode, where client can still take services from SangSoft on need basis.

Dummy-pic Sangsoft img will be better

Engagement m models ls

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29 Sanganak Software Services India

Offshoring Matu turity Model (OMM)

Off-shore development center (ODC) Setup & Operations @ India | satish@sangsoft.in | Skype: satish.bhagwat

Next s steps...

Thank you

Send us your high level requirements on email to satish@sangsoft.in and we will get in touch with you with for taking it further. We will provide you FREE ODC COSTING spreadsheet that will help you perform “what-if” analysis based on the technology, team size and engagement model. San angan anak Sof