Navigating Complexity High-performance discovery teams 1 Tale of - - PowerPoint PPT Presentation

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Navigating Complexity High-performance discovery teams 1 Tale of - - PowerPoint PPT Presentation

Nov 21, 2023 206 likes •763 views

Navigating Complexity High-performance discovery teams 1 Tale of Two Teams >8 2 Key Learnings Two different types of work ; two different ways of thinking Accelerate discovery Maximize Learning MVPs Idea flow Better Ideas Collective

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Navigating Complexity

High-performance discovery teams

1

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Tale of Two Teams

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>8

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Two different types of work; two different ways of thinking

Key Learnings

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Maximize Learning

Accelerate discovery MVPs

Better Ideas

Idea flow Collective intelligence

Alignment

OKRs Briefs Roadmap

Metrics

3 levels Correct category

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Our Team

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1 Product Manager 1 Designer 3 Engineers Build a B2B payments system

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Delivery

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Dual-track

Discovery Delivery

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Balance

50% 80% 20%

Discovery / Innovation Delivery / Execution

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discovery delivery

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Balance

Discovery / Innovation Delivery / Execution

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discovery delivery

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Two different types of work

Key Learnings

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Obvious Complicated Complex Chaotic

Cynefin

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Complicated

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Complex

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Obvious Complicated Complex Chaotic We were here

Cynefin

Delivery Discovery

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Obvious Complicated Complex Chaotic Need To Get Here

Cynefin

Delivery Discovery

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  • 1. Recognize which type of system

you are dealing with

  • 2. Think “manage, not solve”
  • 3. Employ a “try, learn, and adapt”
  • perating strategy
  • 4. Develop a complexity mindset.

Dealing with Complexity

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https://sloanreview.mit.edu/article/the-critical-difference- between-complex-and-complicated/

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Two different types of work; two different ways of thinking

Key Learnings

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Discovery Delivery

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Maximize Learning

Accelerate discovery MVPs

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Discovery Delivery

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Maximize Learning

Accelerate discovery MVPs

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Maximize learning while minimizing risk and investment Types:

  • Paper Prototypes
  • Invisionapp
  • Single Use Case

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Maximize Learning

Accelerate discovery MVPs

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Validate Problem Validate Usability Validate Interactions

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Maximize Learning

Accelerate discovery MVPs

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  • Pre-Order
  • Audience Building
  • Wizard of Oz
  • Concierge

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Maximize Learning

Accelerate discovery MVPs

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Two different types of work; two different ways of thinking

Key Learnings

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Maximize Learning

Accelerate discovery MVPs

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“the team is safe for interpersonal risk taking” Better Ideas

Idea flow Collective Intelligence

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Better Ideas

Idea flow Collective Intelligence

https://rework.withgoogle.com/print/guides/5721312655835136/

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Better Ideas

Idea flow Collective Intelligence

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  • Ability to perform a wide range
  • f tasks
  • Correlated with performance
  • n complex tasks

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Better Ideas

Idea flow Collective Intelligence

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  • 1. Remove friction in feedback
  • 2. Informal, internal teams focused on collaboration
  • 3. Broadcast updates

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Better Ideas

Idea flow Collective Intelligence

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Better Ideas

Idea flow Collective Intelligence

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Better Ideas

Idea flow Collective Intelligence

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Better Ideas

Idea flow Collective Intelligence

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Two different types of work; two different ways of thinking

Key Learnings

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Maximize Learning

Accelerate discovery MVPs

Better Ideas

Idea flow Collective intelligence

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Alignment

OKRs Briefs Roadmaps

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Alignment

OKRs Briefs Roadmaps

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Alignment

OKRs Briefs Roadmaps

Objective: where do I want to go?

  • KR1: how will I pace myself to see if I’m getting there?
  • KR2: how will I pace myself to see if I’m getting there?
  • KR3: how will I pace myself to see if I’m getting there?

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Alignment

OKRs Briefs Roadmaps

Objective: Beat our competitors

  • KR1: Integrate with Authorize.net
  • KR2: Build pre-authorization functionality
  • KR3: Build manual shipping charges
  • KR4: Reduce churn by 12%
  • KR5: Check out Bitcoin
  • KR6: Integrate with PayPal

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X

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Alignment

OKRs Briefs Roadmaps

Objective: Accelerate cash flow for small businesses

  • KR1: Integrate with 2 payment processors by August 1st
  • KR2: Conduct at least 15 customer development interviews
  • KR3: Process $100K/mo GMV

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Alignment

OKRs Briefs Roadmaps

Objective: Accelerate cash flow for small businesses

  • KR1: Integrate with 2 payment processors by August 1st
  • KR2: Conduct at least 15 customer development interviews
  • KR3: Process $100K/mo GMV

Objective: Establish ourselves as the premier B2B platform for small businesses

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OKRs

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https://rework.withgoogle.com/print/guides/6229207193485312/

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Alignment

OKRs Briefs Roadmaps

  • 1. Focus and commit to priorities
  • 2. Align and connect for teamwork
  • 3. Track for accountability
  • 4. Stretch for amazing

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Alignment Autonomy

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Alignment

OKRs Briefs Roadmaps

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Alignment

OKRs Briefs Roadmaps

Alignment Autonomy

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Alignment

OKRs Briefs Roadmaps

Alignment Autonomy

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But why? Here’s the requirements doc

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Alignment

OKRs Briefs Roadmaps

Alignment Autonomy

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Bitcoin Increase GMV

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Alignment

OKRs Briefs Roadmaps

Alignment Autonomy

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Increase GMV so that... Square

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We believe that [doing/building this] For [these people] Will [have this impact] If it works, we’ll [take this step] If it fails, we’ll [take this step] 1. Business 2. Product 3. Engagement Metrics Hypothesis Problem Back Brief

Alignment

OKRs Briefs Roadmaps

1. Initial 2. Ongoing

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Alignment

OKRs Briefs Roadmap

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Alignment

OKRs Briefs Roadmap

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Key Learnings

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Two different types of work; two different ways of thinking Maximize Learning

Accelerate discovery MVPs

Better Ideas

Idea flow Collective intelligence

Alignment

OKRs Briefs Roadmap

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Metrics

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How do I know my product is benefitting users?

Outcome of engagement; our product hypothesis Leading indicator of impact Examples: efficiency, throughput, risk

How do I know people are using it?

How we know people are using our product Example: DAUs, pageviews, events, milestones

How do I know my product is helping my business?

Benefit to the business as a result of achieving the outcome Examples: revenue, ACV, customer satisfaction

Business Product Engagement

Metrics

3 levels Correct category

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Metrics

3 levels Correct category

50

80% 20%

Discovery / Innovation Delivery / Execution

Revenue, LTV, acceleration Customer Satisfaction, NPS

discovery delivery

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Tale of Two Teams

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>8

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Two different types of work; two different ways of thinking

Key Learnings

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Maximize Learning

Accelerate discovery MVPs

Better Ideas

Idea flow Collective intelligence

Alignment

OKRs Briefs Roadmap

Metrics

3 levels Correct category

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https://flatiron.com/careers/

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Alex Pentland - Social Physics Collective Intelligence in Computer-Mediated Collaboration Emerges in Different Contexts and Cultures Evidence for a Collective Intelligence Factor in the Performance of Human Groups Exploring the use of Cynefin Framework for to Inform Software Development Approach Decisions

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https://flatiron.com/careers/