Navigating Complexity High-performance discovery teams 1
Tale of Two Teams >8 2
Key Learnings Two different types of work ; two different ways of thinking Accelerate discovery Maximize Learning MVPs Idea flow Better Ideas Collective intelligence OKRs Alignment Briefs Roadmap 3 levels Metrics Correct category 3
Our Team 1 Product Manager 1 Designer 3 Engineers Build a B2B payments system 4
Delivery 5
Dual-track Discovery Delivery 6
Balance Discovery / Innovation 80% 50% 20% Delivery / Execution discovery delivery 7
Balance Discovery / Innovation Delivery / Execution discovery delivery 8
Key Learnings Two different types of work 9
Cynefin Complex Complicated Chaotic Obvious 10 10
Complicated 11
Complex 12
Cynefin Complex Complicated Delivery Discovery We were here Chaotic Obvious 13 13
Cynefin Complex Complicated Delivery Discovery Need To Get Here Chaotic Obvious 14 14
Dealing with Complexity 1. Recognize which type of system you are dealing with 2. Think “manage, not solve” 3. Employ a “try, learn, and adapt” operating strategy 4. Develop a complexity mindset . https://sloanreview.mit.edu/article/the-critical-difference- 15 between-complex-and-complicated/
Key Learnings Two different types of work ; two different ways of thinking 16
Maximize Learning Accelerate discovery MVPs Discovery Delivery 17
Maximize Learning Accelerate discovery MVPs Discovery Delivery 18
Maximize Learning Accelerate discovery MVPs Maximize learning while minimizing risk and investment Types: Paper Prototypes • Invisionapp • Single Use Case • 19
Maximize Learning Accelerate discovery MVPs Validate Problem Validate Usability Validate Interactions 20
Maximize Learning Accelerate discovery MVPs Pre-Order • Audience Building • Wizard of Oz • Concierge • 21
Key Learnings Two different types of work ; two different ways of thinking Accelerate discovery Maximize Learning MVPs 22
Better Ideas Idea flow Collective Intelligence “the team is safe for interpersonal risk taking ” 23
Better Ideas Idea flow Collective Intelligence 24 https://rework.withgoogle.com/print/guides/5721312655835136/
Better Ideas Idea flow Collective Intelligence 25
Better Ideas Idea flow Collective Intelligence Ability to perform a wide range • of tasks Correlated with performance • on complex tasks 26
Better Ideas Idea flow Collective Intelligence 1. Remove friction in feedback 2. Informal, internal teams focused on collaboration 3. Broadcast updates 27
Better Ideas Idea flow Collective Intelligence 28
Better Ideas Idea flow Collective Intelligence 29
Better Ideas Idea flow Collective Intelligence 30
Key Learnings Two different types of work ; two different ways of thinking Accelerate discovery Maximize Learning MVPs Idea flow Better Ideas Collective intelligence 31
Alignment OKRs Briefs Roadmaps 32
Alignment OKRs Briefs Roadmaps 33
Alignment OKRs Briefs Roadmaps Objective: where do I want to go? KR1: how will I pace myself to see if I’m getting there? • KR2: how will I pace myself to see if I’m getting there? • KR3: how will I pace myself to see if I’m getting there? • 34
Alignment OKRs Briefs X Roadmaps Objective: Beat our competitors KR1: Integrate with Authorize.net • KR2: Build pre-authorization functionality • KR3: Build manual shipping charges • KR4: Reduce churn by 12% • KR5: Check out Bitcoin • KR6: Integrate with PayPal • 35
Alignment OKRs Briefs Roadmaps Objective: Accelerate cash flow for small businesses KR1: Integrate with 2 payment processors by August 1st • KR2: Conduct at least 15 customer development interviews • KR3: Process $100K/mo GMV • 36
Alignment OKRs Briefs Roadmaps Objective: Establish ourselves as the premier B2B platform for small businesses Objective: Accelerate cash flow for small businesses KR1: Integrate with 2 payment processors by August 1st • KR2: Conduct at least 15 customer development interviews • KR3: Process $100K/mo GMV • 37
OKRs 38 https://rework.withgoogle.com/print/guides/6229207193485312/
Alignment OKRs Briefs Roadmaps 1. Focus and commit to priorities 2. Align and connect for teamwork 3. Track for accountability 4. Stretch for amazing 39
Alignment OKRs Briefs Roadmaps Alignment Autonomy 40
Alignment OKRs Briefs Roadmaps Alignment Autonomy 41
Alignment OKRs Briefs Roadmaps Here’s the But requirements why? doc Alignment Autonomy 42
Alignment OKRs Briefs Roadmaps Increase Bitcoin GMV Alignment Autonomy 43
Alignment OKRs Briefs Roadmaps Increase Alignment Square GMV so that... Autonomy 44
Alignment OKRs Briefs Roadmaps Problem Hypothesis Metrics Back Brief We believe that [doing/building 1. Business 1. Initial this] 2. Product 2. Ongoing For [these people] 3. Engagement Will [have this impact] If it works, we’ll [take this step] If it fails, we’ll [take this step] 45
Alignment OKRs Briefs Roadmap 46
Alignment OKRs Briefs Roadmap 47
Key Learnings Two different types of work ; two different ways of thinking Accelerate discovery Maximize Learning MVPs Idea flow Better Ideas Collective intelligence OKRs Alignment Briefs Roadmap 48
Metrics Metrics How do I know my product is helping my business? Benefit to the business as a result of achieving the outcome 3 levels Correct category Examples: revenue, ACV, customer satisfaction Business How do I know my product is benefitting users? Outcome of engagement; our product hypothesis Product Leading indicator of impact Examples: efficiency, throughput, risk How do I know people are using it? How we know people are using our product Engagement Example: DAUs, pageviews, events, milestones 49
Metrics 3 levels Correct category Discovery / Innovation Revenue, LTV, acceleration 80% Customer Satisfaction, NPS 20% Delivery / Execution discovery delivery 50
Tale of Two Teams >8 51
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Key Learnings Two different types of work ; two different ways of thinking Accelerate discovery Maximize Learning MVPs Idea flow Better Ideas Collective intelligence OKRs Alignment Briefs Roadmap 3 levels Metrics Correct category 53
https://flatiron.com/careers/ 54
https://flatiron.com/careers/ Alex Pentland - Social Physics Collective Intelligence in Computer-Mediated Collaboration Emerges in Different Contexts and Cultures Evidence for a Collective Intelligence Factor in the Performance of Human Groups Exploring the use of Cynefin Framework for to Inform Software Development Approach Decisions 55
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