SLIDE 1
experiences
National benchmarking in the Republic of Macedonia
SLIDE 2 Projects:
- Capacity development for improved performance of water utilities:
Regulation, Efficiency and Quality (2014) - IAWD
- www.makbis.org.mk – set of national indicators (based on IBNet and
DANUBIS indicators).
- Data collection and training for support of national benchmarking in
Macedonia (2015) – IAWD, ORF MMS – GIZ, SDC
Main ADKOM Activities
SLIDE 3 Activities
- Data collection for 2014 data from the PCUs ADKOM’s members
- Organizing Training workshops for the PCUs responsible staff how to operate
and maintain database in makbis.org.mk - the national benchmarking portal
- Final Conference and promotion of the national benchmarking portal -
makbis.org.mk
Data collection and training for support of national benchmarking in Macedonia
SLIDE 4 Goals and Expected results
Goals Improving PCUs capacities to use the national benchmarking portal makbis.org.mk Improving ADKOM capacities for implementation of the Strategic Plan and involvement
- f the PCU in the activities.
Results
Strengthened capacities of the ADKOM members for Strategy implementation; Introducing IT system for national benchmarking in the Republic of Macedonia; Appointed responsible persons in the PCUs for data collection, verification and data uploading in to makbis.org national benchmarking portal PCUs data for 2014 fiscal year filed in the database.
SLIDE 5 10 20 30 40 50 60 70 80 Invited PCUs - TOTAL PCUs - Participated PCUs - Not Participated
75 56 19
Workshops overview and Data colection
SLIDE 6 20 40 60 80 100 120 140 160
Number of Workshops Number of Participants 7 141
Workshops and Participants
SLIDE 7 Planning Region Place Date Number of PCUs Number of participants
Pelagonia Bitola 10.09.2015 8 21 Vardar Negotino 11.09.2015 7 19 SouthWest and Polog Ohrid 21.09.2015 10 19 East Kochani 23.09.2015 10 36 Skopje and NorthEast Skopje 24.09.2015 9 22 SothEast Gevgelija 25.09.2015 6 21 All Skopje 1.10.2015 3 3
SLIDE 8 Data collection, validation and main tools
- Preparation of questioners and guidelines for data collection for 2014 (based on IBNET
template)
- Identification of responsible persons for data collection in each PCU.
- Coordination of data collection in each PCU
- Assisting to PCUs related to the data collection, according to the specific requirements
- f each PCU
- Delivering seven (7) one-day training workshops for the PCUs responsible staff how to
- perate with the Data management system (including data collection and verification).
- National benchmarking portal – www.makbis.org.mk as a main tool
- Data collected for 2014 uploaded into the MAKBIS platform
- Monitoring data input in the MAKBIS.org.mk and providing assistance
SLIDE 9
REGIONAL WORKSHOP - PELAGONIA REGION September 10 - Bitola
SLIDE 10
REGIONAL WORKSHOP - VARDAR REGION September 11 - Negotino
SLIDE 11
REGIONAL WORKSHOP – POLOG and SOUTHWEST REGIONS September 21 - Ohrid
SLIDE 12
REGIONAL WORKSHOP – EAST REGION September 23 - Kochani
SLIDE 13
REGIONAL WORKSHOP – SKOPJE and NORTHEAST REGIONS September 24 - Skopje
SLIDE 14
REGIONAL WORKSHOP – SOUTHEAST REGION September 25 - Kochani
SLIDE 15
FINAL CONFERENCE October 6 - Skopje
SLIDE 16
SLIDE 17
SLIDE 18 Main conclusions
- Leadership commitment
- It is needed systematic approach in increasing awareness for the benchmarking system among
the PCUs and on the national level
- Training workshops with small groups of PCUs (regional level)
- Workshops for basic and advanced knowledge for data identification, collection, verification
and analysis
- National benchmarking portal – www.makbis.org.mk can be the main tool
- Pilot phase of operation of the national benchmarking portal and upgrading
- Further development of the benchmarking is part of the ADKOM Strategic and Action Plan –
time is needed
SLIDE 19
Expectations
2016 – YEAR OF DATA
SLIDE 20 Thank you! Association of providers of communal services in Republic of Macedonia – ADKOM Jane Vrteski Certified Management Consultant (CMC)
vrteski@yahoo.mk +389 71 317 081
