Mistakes and Discoveries while Cultivating Ownership - - PowerPoint PPT Presentation

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mistakes and discoveries while cultivating ownership
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Mistakes and Discoveries while Cultivating Ownership - - PowerPoint PPT Presentation

Apr 10, 2024 185 likes •767 views

Mistakes and Discoveries while Cultivating Ownership @aaronblohowiak aaronb@netflix.com On your first day at Netflix, you can: Push code into to prod, spend up to $25M without manager approval, you can sign contracts, and All we ask is that

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Mistakes and Discoveries while Cultivating Ownership

@aaronblohowiak aaronb@netflix.com

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On your first day at Netflix, you can: Push code into to prod, spend up to $25M without manager approval, you can sign contracts, and All we ask is that you use good judgment.

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No. On your first day, are you ready to do any of that?

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Netflix Culture

@aaronblohowiak

  • Avoid Rules
  • People over Process
  • Context not Control
  • Freedom & Responsibility
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From the CEO down the hierarchy, responsibility is delegated.

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From the CEO down the hierarchy, vision is refined.

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The Expectation

for Every Employee at Netflix

@aaronblohowiak

  • Responsibility & Follow-through
  • Proactivity & Anticipation
  • Great long-term decisions
  • Defining how things should be
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The Expectation

for Every Employee at Netflix

The highest* level of Ownership

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What is Ownership?

@aaronblohowiak

  • Beliefs
  • Attitudes
  • Behaviors
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It’s not binary. It’s a spectrum.

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Levels of Ownership

@aaronblohowiak

  • 0. Demonstration
  • 1. Oversight
  • 2. Observation
  • 3. Execution
  • 4. Vision
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Demonstration

Oversight Observation Execution Vision

@aaronblohowiak

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Demonstration

Oversight

Observation Execution Vision

@aaronblohowiak

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Demonstration Oversight

Observation

Execution Vision

@aaronblohowiak

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Demonstration Oversight Observation

Execution

Vision

@aaronblohowiak

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Demonstration Oversight Observation Execution

Vision

@aaronblohowiak

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@aaronblohowiak

Demonstration Oversight Observation Execution Vision Maslow’s Hierarchy of Needs

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@aaronblohowiak

Philipp Guttmann CC-BY-SA

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Sound good?

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How To Cultivate Ownership

Not

Leading by Counter-Example

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Archie’s Communications

@aaronblohowiak

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@aaronblohowiak

  • 4. Vision
  • 3. Execution
  • 2. Observation
  • 1. Oversight
  • 0. Demonstration
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Mistakes: We have different ideas about which level we should be at

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Discoveries: Be explicit about what level we’re at. Explain why we are at the level we’re at.

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Lily’s Communications

@aaronblohowiak

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@aaronblohowiak

  • 0. Demonstration
  • 1. Oversight
  • 2. Observation
  • 3. Execution
  • 4. Vision
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Mistakes: We have different ideas about which level we are at

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Discoveries: Be explicit when the expected level changes. If someone is stuck in an approval-seeking behavior pattern, they may just be waiting for permission to stop! Establish the goal for every responsibility to get to vision

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Lily’s Region Squeeze

@aaronblohowiak

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@aaronblohowiak

  • 4. Vision
  • 3. Execution
  • 2. Observation
  • 1. Oversight
  • 0. Demonstration
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Mistakes: []

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Discoveries: Be explicit when the expected level changes.

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Fred’s Performance Tooling

@aaronblohowiak

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  • Bad performance
  • Poor judgment
  • Bad onboarding
  • Incorrect Level of Ownership

Possible Interpretations

@aaronblohowiak

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@aaronblohowiak

  • 4. Vision
  • 3. Execution
  • 2. Observation
  • 1. Oversight
  • 0. Demonstration
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Mistakes: We agree on which level we are at, and believe it is the right level, but we are both wrong.

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Discoveries: Even amazing people shouldn’t start at a high a level because they don’t understand the current context, especially the implicit values of the team or project.

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Akwesi’s Meetings

@aaronblohowiak

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Why? Don’t you trust me?

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@aaronblohowiak

  • 4. Vision
  • 3. Execution
  • 2. Observation
  • 1. Oversight
  • 0. Demonstration
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Mistakes: We have different ideas about which level we should be at.

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Discoveries: Ownership evolves. Not just over the course

  • f relationships, but also over the course of

projects. When asking to have more Observation, have empathy for emotional implications.

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Bringing it all Together

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Levels of Ownership

@aaronblohowiak

Philipp Guttmann

CC-BY-SA

  • 4. Vision
  • 3. Execution
  • 2. Observation
  • 1. Oversight
  • 0. Demonstration
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Classes of Mistakes: We have different ideas about which level we are at. We have different ideas about which level we should be at. We agree on which level we are at, and believe it is the right level, but we are both wrong.

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Biggest Discoveries: Most failures of Ownership are failures to set the right context. Be explicit about the expected level, and when it changes. Don’t jump in the deep end. Have empathy.

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Given the right context and the freedom to do what’s best, people will make great decisions.

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  • Intro to levels of ownership
  • 3 months
  • 6 months
  • 12 months

New Hire Onboarding

@aaronblohowiak

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Flash Back

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Archie’s Work

@aaronblohowiak

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Bonus Track

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@aaronblohowiak

Demonstration Oversight Observation Execution Vision

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@aaronblohowiak

Demonstration Oversight Observation Execution Vision Transcendence Cultivating Other People’s Ownership

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The Expectation

for Every Employee at Netflix

The highest* level of Ownership

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@aaronblohowiak

*. Cultivation

  • 4. Vision
  • 3. Execution
  • 2. Observation
  • 1. Oversight
  • 0. Demonstration
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Thank You!

@aaronblohowiak aaronb@netflix.com

*. Cultivation

  • 4. Vision
  • 3. Execution
  • 2. Observation
  • 1. Oversight
  • 0. Demonstration