Microsoft COVID-19 Response Update for Canadian Partners April 21, - - PowerPoint PPT Presentation
Microsoft COVID-19 Response Update for Canadian Partners April 21, 2020 Our approach to Suzanne Gagliese managing business VP One Commercial Partner, Microsoft continuity Canada Supporting our Suzanne Hamilton Agenda partners Customer
Our approach to managing business continuity Suzanne Gagliese VP One Commercial Partner, Microsoft Canada Supporting our partners Suzanne Hamilton Customer Service and Support Enabling and supporting remote work Modern Workplace- Jared Bernatt Azure – Roisin Bonner Business Applications- Ronald Chang and Cassaundra Laundry Resources/ Go dos Wendy Ireland – Change Management Lead Q&A All
Suzanne Gagliese VP One Commercial Partner, Microsoft Canada
What is Microsoft’s plan? Will the Microsoft’s team be available? What is Microsoft doing to help? How can I get support for Business Continuity? Will training & events still go ahead?
Help with remote working Remote Learning Crisis Management Digital Inclusion & engagement Digital Marketing & Ecommerce Remote Support Services Digital Supply Chain Intelligent Security Remote HR Management
Suzanne Hamilton, CSS
Reference guide for support services
Start here Resources Provide feedback
port
hboard to go to partner center (additional support here)
improvements submit to psf@microsoft.com
Get Support
For further support: Ask a question, see top questions from partners, or start a chat and more.
Post Sales
Technical Presales & Deployment
Operations Support
Partner Support Plan Offers
Signature Cloud Support
Break-fix Technical Support
Partner Frontline Support
Cloud Enablement Desk
Non-Technical Technical Presales
Operations Support
and policy
Jared Bernatt Product Manager, Microsoft 365 SMB & Channel
Setting the tone
Support our collective customers and partners as they transition to working remotely during these challenging times while remaining deeply empathetic and supportive Leverage your unique capabilities, solutions and services to bring remote working to life Learn more at: aka.ms/remoteworkca & Empower your small business w. Remote Work
Our offers & targeting guidance
Support customers that don’t use Teams today
Lead With: Office 365 E1 Trial on CSP for all new customers At the end of April, a Microsoft 365 Business Basic (O365 Business Essentials) 6 month CSP trial will be made available as an option for customers <300; it is then recommended to position E1 trial for >300 and Business Basic for < 300 Office 365 Exchange Online only customers: Microsoft Teams trial For direct customers: O365 E1 trial via code
Customer’s often have more advanced requirements & needs (ie: Security) than BE/E1; use the trial as a starting point for discussions
Customers with Teams available today
While many customers are licensed for Teams today, manymay not be using the full functionality. ▪ Use and share the Teams Adoption Toolkit ▪ Enable end-user training with Learning Pathways ▪ Microsoft Teams Customer Success Kit
Learn more at: aka.ms/remoteworkca & Empower your small business w. Remote Work
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Additional nal resources: ces:
Microsoft Canada Remote Working hub Microsoft LinkedIn COVID-19 Microsoft Canada Blog – K. Peesker Success w/Teams docs Supporting Remote Work w/ Teams Empower your small business w. Remote Work
Teams Adoption Guide Set up your small business Deploy, configure, and manage Office products and services in your business Microsoft Office 365 Training Center Microsoft Office 365 YouTube Videos Microsoft Teams YouTube Videos Microsoft Teams support training
Getting started Onboardin ing & Adoption End User trainin ing
.Lead With: Office 365 E1 Trial on CSP for all new customers of any size At the end of April, a Microsoft 365 Business Basic (O365 Business Essentials) 6 month CSP trial will be made available as an option for customers <300 it is then recommended to position E1 trial for >300 Office 365 Exchange Online only customers: Microsoft Teams trial For direct customers: O365 E1 trial via code
Customer’s often have more advanced requirements & needs (ie: Security) than BE/E1; use the trial as a starting point for discussions
Roisin Bonner Azure Solutions PMM, Microsoft Canada
Security and regulation
Financial Services Healthcare Government
Flexible workforce
Mergers and acquisition Short term employees Contractor and partner access BYOD and mobile Call centers Branch workers
Specialized workloads
Design and engineering Legacy apps Software dev test
Windows Virtual Desktop
Strong Partner Ecosystem
Extensive, Integrated, & Experienced
Superior Economics
Cost effective, Flexible, & Opex
Enhanced Security Simplified Management Best User Experience Azure
Standardized, Global, & Secure
Customers are eligible to access Windows 10 and Windows 7 with Windows Virtual Desktop (WVD) if they have one of the following licenses*:
− Microsoft 365 E3/A3 − Microsoft 365 E5/A5 − Microsoft 365 F1 − Microsoft 365 Business − Windows 10 Enterprise E3/E5 − Windows 10 Education A3/A5 − Windows 10 VDA per user *Customers can access Windows Virtual Desktop from their non-Windows Pro endpoints if they have a Microsoft 365 E3/E5, Microsoft 365 A3/A5 or Windows 10 VDA per user license.
Customers are eligible to access Windows Server 2012 R2 and newer desktops and apps if they have an RDS CAL license with active Software Assurance (SA)
CLIENT SERVER
Blog
us/azure/virtual-desktop/
Cassaundra Laundry
COVID Response and detail of offers: http://aka.ms/BizAppsCOVIDResponse Power BI Public Health dashboard (late addition after the initial post above): https://powerbi.microsoft.com/en-us/blog/how-public-agencies-keep-communities- informed-on-covid-19-with-power-bi/
COVID-19 Customer Offers
1.
D365 Customer Service: 6 months of free licenses up to 200 seats
2.
D365 Remote Assist: 6 months of free licenses
3.
Power Platform (Power Apps, Automate, Virtual Agent, BI): 6 months free
Join the Partner Community Stay in touch with the Canadian Partner Community Get the latest news, updates on solutions, services, resources and business opportunities.
https://aka.ms/CanadaPartnerCommunity Microsoft’s COVID-19 site Customer and partner FAQ Microsoft blogs, news and resources for you to share on social media Help customers enable remote work with speed and security Teams trials and
Get access to partner support
Responding to COVID-19: Microsoft Partner Network update By Gavriella Schuster Responding to COVID-19: Partner guidance and resources By Gavriella Schuster From Journey to Real-Time Transformation: Adapting to this New Reality Together by Suzanne Gagliese on LinkedIn