Microsoft COVID-19 Response Update for Canadian Partners April 21, 2020
Our approach to Suzanne Gagliese managing business VP One Commercial Partner, Microsoft continuity Canada Supporting our Suzanne Hamilton Agenda partners Customer Service and Support Enabling and Modern Workplace- Jared Bernatt supporting remote Azure – Roisin Bonner work Business Applications- Ronald Chang and Cassaundra Laundry Resources/ Go dos Wendy Ireland – Change Management Lead Q&A All
Microsoft Canada’s Approach to Managing Business Continuity Suzanne Gagliese VP One Commercial Partner, Microsoft Canada
Will training & What is What is Will the How can I get events still go Microsoft’s Microsoft Microsoft’s team support for Business ahead? doing to plan? be available? Continuity? help?
Help with Crisis Digital Remote HR Remote remote Management Inclusion & Management Learning working engagement Remote Digital Intelligent Digital Supply Support Marketing & Security Chain Services Ecommerce
Microsoft Partner Support Reference guide for support services Suzanne Hamilton, CSS
Support starts here partner.microsoft.com • https://partner.microsoft.com • Click Suppor port Start here • Click Dashb hboard to go to partner center (additional support here) • Support overview video • How to get support for Microsoft partners Resources • How to & taxonomy • Click on "Was this page helpful" at the bottom • On content ( where available ) Provide • For general experience feedback and feedback improvements submit to psf@microsoft.com
Partner Support Services Presales Post Sales Partner Frontline Support Operations Support Operations Support • MPN benefits • Deal construction • Agreements, orders and amendments • Partner programs information and policy • Incentive payments Non-Technical • Cloud Solution Provider • Deal Desk • Licensing, sales and marketing • VLA • Reporting and analytics Cloud Enablement Desk • Technical skilling • Marketing • Co-sell enablement Technical Presales & Deployment Partner Support Plan Offers Technical • Technical services • Advanced Support for Partners • Cloud Consults • Premier Support for Partners • App development services Signature Cloud Support • Technical sales assistance • Elevated level of technical support for cloud services Break-fix Technical Support • Discover service offerings and self-help content Get Support For further support: Ask a question, see top questions from partners, or start a chat and more.
Helping customers & partners to work remotely & securely with Microsoft 365 & Teams Jared Bernatt Product Manager, Microsoft 365 SMB & Channel
Support customers with Remote Work Scenarios Setting the tone Support our collective customers and Leverage your unique capabilities, partners as they transition to working solutions and services to bring remotely during these challenging times remote working to life while remaining deeply empathetic and supportive Learn more at: aka.ms/remoteworkca & Empower your small business w. Remote Work
Support customers with Remote Work Scenarios Our offers & targeting guidance Support customers that Customers with Teams don’t use Teams today available today While many customers are licensed for Teams today, Lead With: Office 365 E1 Trial on CSP for all new customers manymay not be using the full functionality. At the end of April, a Microsoft 365 Business Basic (O365 Business Essentials) 6 month CSP trial will be made available Use and share the Teams Adoption Toolkit ▪ as an option for customers <300; it is then recommended to position E1 trial for >300 and Business Basic for < 300 Enable end-user training with Learning Pathways ▪ Microsoft Teams Customer Success Kit ▪ Office 365 Exchange Online only customers: Microsoft Teams trial For direct customers: O365 E1 trial via code Customer’s often have more advanced requirements & needs (ie: Security) than BE/E1; use the trial as a starting point for discussions Learn more at: aka.ms/remoteworkca & Empower your small business w. Remote Work
Micr croso osoft t 36 365 5 SMB B – Empow oweri ering ng our custom omer ers s to to wo work rk remotely ely . Getting started Onboardin ing & Adoption End User trainin ing Teams Adoption Lead With: Office 365 E1 Trial on CSP for all new Guide customers of any size Set up your small At the end of April, a Microsoft 365 Business Basic business (O365 Business Essentials) 6 month CSP trial will be made available as an option for customers <300 Deploy, configure, it is then recommended to position E1 trial for >300 and manage Office Microsoft Office 365 Training Center products and Office 365 Exchange Online only customers: services in your Microsoft Office 365 YouTube Videos Microsoft Teams trial business Microsoft Teams YouTube Videos For direct customers: O365 E1 trial via code Microsoft Teams support training Customer’s often have more advanced requirements & needs (ie: Security) than BE/E1; use the trial as a starting point for discussions Microsoft Canada Remote Working hub Microsoft LinkedIn COVID-19 Additional nal Microsoft Canada Blog – K. Peesker resources: ces: Success w/Teams docs Supporting Remote Work w/ Teams Empower your small business w. Remote Work
Microsoft Windows Virtual Desktop Roisin Bonner Azure Solutions PMM, Microsoft Canada
Security Flexible Specialized and regulation workforce workloads Financial Services Mergers and acquisition BYOD and mobile Design and engineering Healthcare Short term employees Call centers Legacy apps Government Contractor and partner Branch workers Software dev test access
Windows Virtual Desktop Best User Experience Enhanced Security Simplified Management Azure Standardized, Global, & Secure Superior Economics Cost effective, Flexible, & Opex Strong Partner Ecosystem Extensive, Integrated, & Experienced
CLIENT SERVER Customers are eligible to access Windows 10 and Windows 7 with Windows Virtual Customers are eligible to Desktop (WVD) if they have one of the following licenses*: access Windows Server 2012 R2 and newer desktops and Microsoft 365 E3/A3 − apps if they have an RDS CAL Microsoft 365 E5/A5 − license with active Software Microsoft 365 F1 − Assurance (SA) Microsoft 365 Business − Windows 10 Enterprise E3/E5 − Windows 10 Education A3/A5 − Windows 10 VDA per user − *Customers can access Windows Virtual Desktop from their non-Windows Pro endpoints if they have a Microsoft 365 E3/E5, Microsoft 365 A3/A5 or Windows 10 VDA per user license.
WVD Webinar (on-demand) • WVD on Azure.com • Microsoft IT enabling Remote Workers • Blog Global Security Site • Enabling Remote Work Tech Community • Services Remote Worker Solutions Hub • DOCS: https://docs.microsoft.com/en- • us/azure/virtual-desktop/
PowerApps and D365 Customer Engagement Cassaundra Laundry
Supporting our customers with D365 and Power Platform offers COVID Response and detail of offers: http://aka.ms/BizAppsCOVIDResponse Power BI Public Health dashboard (late addition after the initial post above): https://powerbi.microsoft.com/en-us/blog/how-public-agencies-keep-communities- informed-on-covid-19-with-power-bi/ COVID-19 Customer Offers D365 Customer Service: 6 months of free licenses up to 200 seats 1. D365 Remote Assist: 6 months of free licenses 2. Power Platform (Power Apps, Automate, Virtual Agent, BI): 6 months free 3. license. Primarily targeting healthcare, government (all-level), non-profit but other industries also being considered case-by-case
Key resources Stay in touch with the Canadian Partner Community https://aka.ms/CanadaPartnerCommunity Help customers enable Customer and remote work with Microsoft’s COVID -19 partner FAQ speed and security site Get the latest news, updates on solutions, services, resources and business opportunities. Microsoft blogs, news Join the Partner and resources for you to Get access to partner Teams trials and Community share on social media support offers
From Journey to Real-Time Responding to COVID-19: Responding to COVID-19: Transformation: Adapting to Microsoft Partner Network Partner guidance and this New Reality Together update resources by Suzanne Gagliese on By Gavriella Schuster By Gavriella Schuster LinkedIn
The deck with all links from today’s call will be posted here: Q&A https://aka.ms/CanadaPartnerCommunity
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