MetroLift Approved Metro Lift Service Scheduling issue: 8 days or - PowerPoint PPT Presentation

MOBILITY GAP MetroLift Approved Metro Lift Service • Scheduling issue: 8 days or at least 24 hours in advance. individual Mon – Sat: 8am - 4pm • Long waiting times for the pick-up transportation once the appointment is over. • Not many veterans are involved in MetroLift system yet. • Costs: Passenger pays $2.50 for a ride to the driver. Schedule rides 1-8 days in advance MetroLift Arrival at Doctor’s Appointment Home MetroLift Pick-up Medical Center appointment over Pick-up Picking up others Be picked up 1 hour before Wait for scheduled Pay Pay the appointment Transportation Service $2.50 $2.50 10.15am 2.30pm 11.50am 1.30pm Concept: Smith | Lewandowski Visualization: Lewandowski

MOBILITY GAP VA Transportation Service Approved • Only for medical purposes, that’s why VA Transportation individual Service limited for users Schedule rides in VA and get your printed schedule VA Transportation Arrival at Doctor’s Appointment Home VA Transportation Pick-up Medical Center appointment over Pick-up Wait for scheduled Be picked up 1 hour before Transportation Service the appointment 10.15am 11.50am 2.30pm 1.30pm Concept: Smith | Lewandowski Visualization: Lewandowski

MOBILITY GAP Enjoy Transportation Service Enjoy Transportation • Pay insurance to use the Enjoy Service Insured Transportation Service otherwise pay 313 758 1000 individual fixed prices (Detroit – Troy -$100) Schedule rides 1 day in advance Enjoy Transportation Arrival at Doctor’s Appointment Home Enjoy Transportation Pick-up Medical Center appointment over Pick-up Be picked up 1 hour Call to be picked up before the appointment 10.15am 11.50am 1.35pm 1.00pm Concept: Smith | Lewandowski Visualization: Lewandowski

MOBILITY GAP Scheduling Service For Suburbs Reduced Fare customers Mon – Friday: 7am - 4pm Seniors 65+ and people Smart Connector (866) 962-5515 with a disabilities • Operation hours: 6 a.m. – 6 p.m., Smart Area except for major holidays. x • Customer Service 10 miles 6 days notice for medical; 2 days notice for other destinations Smart Connector Arrival at Doctor’s Appointment Home Smart Connector Pick-up Medical Center appointment over Pick-up Be picked up 30 min Wait for scheduled to 1 hour before the Transportation Service appointment Pay $4 if approved Pay $4 if approved Pay $1 if approved low-income Pay $1 if approved low-income 10.15am 11.50am 1.30pm 2.30pm Visualization: Lewandowski Concept: Smith | Lewandowski

MOBILITY GAP Approved Suburbs MetroLift Service MetroLift - Smart Connector Mon – Sat: 8am - 4pm individual From Detroit to Suburbs • If approved individual desires to go to Detroit suburbs then would call MetroLift. Schedule rides MetroLift schedules a transfer MetroLift 1-8 days in advance connection to Smart Connector. x x X Smart Connector Smart Connector Arrival at MetroLift Doctor’s appointment Appointment Smart Connector MetroLift Home Pick-up Pick-up Medical Center over Pick-up Pick-up 30 min before Be picked up 30 min Wait for scheduled Transportation the transfer - 1 hour before the Service appointment Pay $4 if approved Pay $2.50 Pay $4 if approved Pay Pay $1 if approved Pay $1 if approved $2.50 low-income low-income Concept: Smith | Lewandowski Visualization: Lewandowski

MOBILITY GAP Uber WAV • Not available in Detroit. Pilot only in London, Austin, San Francisco, Philly, Texas, Southern California. • Critical affordability An disabled Uber WAV individual Home Medical Order and see Leisure the driver on the app Pay $10.24 for 3.5 miles Concept: Smith | Lewandowski Visualization: Lewandowski

PROPOSED SERVICE IXR Targeted Population IXR Mobility Geographic Service Area Proposed Services • Starting in Detroit, Michigan Disadvantaged Veterans 1. Short Term: IXR Mobility Fleet • 3 mile (10) radius around VA Hospital – free of charge 2. Long Term: Autonomous Vehicles 3. IXR APP Technology 1. Senior Apartments x VA 2. 3 miles x Free of charge Michigan US Detroit 4.5% - 30,322 0.006% - 602,630 6% - 19,535,341 Number of VA Number of VA Number of VA Facilities: 37 Facilities: 1 Facilities: 1,356 3. Source: Census 2016 Source: 2012-2016 American Community Survey 5-year Estimates Concept: Smith | Lewandowski Visualization: Lewandowski

PROPOSED SERVICE SHORT TERM VISION VA Medical Center Doctor IXR Transportation Service Home Right after d octor’s … reserve IXR … and get a ride back home with some appointment … ride in real time short stops on demand 10 IXR vehicles IXR Mobility Transportation Service • IXR brings patients back home on the first come – first serve request after his doctor’s appointments at VA • IXR Mobility Reservation happens via app or on phone call • IXR Mobility provides different transportation modes Concept: Smith | Lewandowski Visualization: Lewandowski

PROPOSED SERVICE LONG TERM VISION Senior Grocery apartments stores DIA Senior Detroit apartments Historical Museum VA Medical Center University Market Senior apartments Pharmacy Autonomous ADA compliant Transportation Fleet driving Fixed Route Stops IXR Autonomous Fix-Routes-Fleet • As a long vision IXR provides Autonomous ADA Compliant Transportation Fleet • The stops are senior apartments around VA, food markets, and some other important destinations based on research data • Partnering with local businesses for fixed-route stops depending on needs of users Concept: Smith | Lewandowski Visualization: Lewandowski

PROPOSED SERVICE IXR APP Technology Transportation Providers Disadvantaged Veterans … IXR IXR $10 monthly subscription IXR APP Technology • IXR provides an app technology for scheduling rides, reserving in real-time • Connecting Transportation Providers with Users • Letting Users track the driver’s location Concept: Smith | Lewandowski Visualization: Lewandowski

HOW TRANSPORTATION SERVICES WORK Approved Approved Transportation Providers Transportation Providers • Detroit Checker Cab Company City VA hires hires • Comfort and Care Transportation x • Delray United • Lakeside Division, Inc. x x x • Moe Transportation • Odyssey Transportation x • People’s Transit • Wrightway Transportation x Concept: Smith | Lewandowski Visualization: Lewandowski

SUSTAINABILITY PLAN SHORT TERM VISION LONG TERM VISION • Partnering with local businesses for Cooperation with diverse Cooperation with Transportation Providers VA and MetroLift fixed-route stops. • Advertisement on board Senior Grocery apartments stores DIA Senior Detroit apartments Historical … Museum VA IXR Medical Center Univers ity Senior Market apartments $10 monthly subscription Pharma cy Concept: Smith | Lewandowski Visualization: Lewandowski

EVALUATION PLAN DATA COLLECTION EVALUATION DECISION Miles 200 100 0 ITERATION IXR MOBILITY TEAM & Day1 Day2 Day3 Day4 Day5 IXR TRANSPORTATION PROVIDERS IXR VTS MetroLift How was your ride with IXR? Driver PROCESS IMPROVEMENT Number of riders 20 Vehicle 10 Leave a comment. 0 Day1 Day2 Day3 Day4 Day5 LOGIC MODEL IXR VTS MetroLift IXR Time per rider 1 0.5 0 Day1 Day2 Day3 Day4 Day5 IXR VTS MetroLift Concept: Smith | Lewandowski Visualization: Lewandowski

ADDED VALUE THROUGH APP TECHNOLOGY Current system Improved system 1 1 IXR schedules an schedules an appointment appointment Doctor Doctor 2 2 5 5 track Patient Vehicle Patient Vehicle IXR communicate uses an on-board 4 3 uses 4 3 device Schedule rides Scheduling Patient Driver Driver in advance Center App inform inform Visualization: Lewandowski

APP TECHNOLOGY PROTOTYPE Visualization: Lewandowski

FUTURE IN-AV INFO SCREEN Visualization: Lewandowski

Paravan https://www.youtube.com/watch?v=QF0xqRDnE7I Photos by Lewandowski