MetroLift Approved Metro Lift Service Scheduling issue: 8 days or - - PowerPoint PPT Presentation

• Scheduling issue: 8 days or at least 24 hours in advance.
• Long waiting times for the pick-up transportation once

the appointment is over.

• Not many veterans are involved in MetroLift system yet.
• Costs: Passenger pays $2.50 for a ride to the driver.

MOBILITY GAP

MetroLift

MetroLift Pick-up Pay $2.50 Be picked up 1 hour before the appointment Picking up others Arrival at Medical Center Doctor’s appointment Appointment

• ver

Wait for scheduled Transportation Service Home Pay $2.50 MetroLift Pick-up Approved individual Schedule rides 1-8 days in advance Metro Lift Service Mon – Sat: 8am - 4pm 10.15am 2.30pm 11.50am 1.30pm

Visualization: Lewandowski Concept: Smith | Lewandowski

• Only for medical purposes, that’s why

limited for users

VA Transportation Service

MOBILITY GAP VA Transportation Pick-up Be picked up 1 hour before the appointment Arrival at Medical Center Doctor’s appointment Appointment

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Wait for scheduled Transportation Service Home VA Transportation Pick-up 2.30pm Approved individual Schedule rides in VA and get your printed schedule VA Transportation Service 10.15am 11.50am 1.30pm

Visualization: Lewandowski Concept: Smith | Lewandowski

• Pay insurance to use the Enjoy

Transportation Service otherwise pay fixed prices (Detroit – Troy -$100)

Enjoy Transportation Service

MOBILITY GAP Enjoy Transportation Pick-up Be picked up 1 hour before the appointment Arrival at Medical Center Doctor’s appointment Appointment

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Call to be picked up Home Enjoy Transportation Pick-up 1.35pm Insured individual Schedule rides 1 day in advance 10.15am 11.50am 1.00pm Enjoy Transportation Service 313 758 1000

Visualization: Lewandowski Concept: Smith | Lewandowski

• Operation hours: 6 a.m. – 6 p.m.,

except for major holidays.

• Customer Service

Smart Connector

MOBILITY GAP Smart Connector Pick-up

Be picked up 30 min to 1 hour before the appointment

Arrival at Medical Center Doctor’s appointment Appointment

• ver

Wait for scheduled Transportation Service

Home Smart Connector Pick-up 2.30pm 10.15am 11.50am 1.30pm

x

10 miles Smart Area For Suburbs Reduced Fare customers Seniors 65+ and people with a disabilities 6 days notice for medical; 2 days notice for other destinations Scheduling Service Mon – Friday: 7am - 4pm (866) 962-5515 Pay $4 if approved Pay $1 if approved low-income Pay $4 if approved Pay $1 if approved low-income

Visualization: Lewandowski Concept: Smith | Lewandowski

• If approved individual desires to go to

suburbs then would call MetroLift. MetroLift schedules a transfer connection to Smart Connector.

MetroLift - Smart Connector From Detroit to Suburbs

MOBILITY GAP Approved individual Schedule rides 1-8 days in advance MetroLift Service Mon – Sat: 8am - 4pm

Smart Connector Pick-up Be picked up 30 min

• 1 hour before the

appointment Arrival at Medical Center Doctor’s appointment Appointment

• ver

Wait for scheduled Transportation Service Home Pay $2.50 30 min before the transfer Pay $4 if approved Pay $1 if approved low-income MetroLift Pick-up Pay $2.50 Smart Connector Pick-up MetroLift Pick-up Pay $4 if approved Pay $1 if approved low-income

x

Suburbs

x

Detroit Smart Connector MetroLift X

Visualization: Lewandowski Concept: Smith | Lewandowski

• Not available in Detroit. Pilot only in London, Austin, San

Francisco, Philly, Texas, Southern California.

• Critical affordability

Uber WAV

MOBILITY GAP An disabled individual Uber WAV Medical Leisure Home Pay $10.24 for 3.5 miles Order and see the driver on the app

Visualization: Lewandowski Concept: Smith | Lewandowski

IXR Mobility Geographic Service Area

• Starting in Detroit, Michigan
• 3 mile (10) radius around VA Hospital – free of charge

IXR Targeted Population Proposed Services

• 1. Short Term: IXR Mobility Fleet
• 2. Long Term: Autonomous Vehicles
• 3. IXR APP Technology

PROPOSED SERVICE Disadvantaged Veterans

x

3 miles VA Senior Apartments

Free of charge

Michigan 0.006% - 602,630 US 6% - 19,535,341

x

1. 3. 2.

Source: Census 2016 Source: 2012-2016 American Community Survey 5-year Estimates Number of VA Facilities: 1,356 Number of VA Facilities: 37 Detroit 4.5% - 30,322 Number of VA Facilities: 1

Visualization: Lewandowski Concept: Smith | Lewandowski

PROPOSED SERVICE

SHORT TERM VISION

VA Medical Center

IXR Transportation Service

Doctor …reserve IXR ride in real time Right after doctor’s appointment… …and get a ride back home with some short stops on demand Home IXR Mobility Transportation Service

• IXR brings patients back home on the first come – first serve request after his doctor’s appointments at VA
• IXR Mobility Reservation happens via app or on phone call
• IXR Mobility provides different transportation modes

10 IXR vehicles

Visualization: Lewandowski Concept: Smith | Lewandowski

LONG TERM VISION

PROPOSED SERVICE IXR Autonomous Fix-Routes-Fleet

• As a long vision IXR provides Autonomous ADA Compliant Transportation Fleet
• The stops are senior apartments around VA, food markets, and some other important destinations based on research data
• Partnering with local businesses for fixed-route stops depending on needs of users

Grocery stores University Market Senior apartments Senior apartments Senior apartments DIA Autonomous ADA compliant Transportation Fleet driving Fixed Route Stops

VA

Medical Center Detroit Historical Museum Pharmacy

Visualization: Lewandowski Concept: Smith | Lewandowski

IXR APP Technology

PROPOSED SERVICE IXR APP Technology

• IXR provides an app technology for scheduling rides, reserving in real-time
• Connecting Transportation Providers with Users
• Letting Users track the driver’s location

Disadvantaged Veterans

IXR

IXR Transportation Providers

…

$10 monthly subscription

Visualization: Lewandowski Concept: Smith | Lewandowski

HOW TRANSPORTATION SERVICES WORK

x

VA

Approved Transportation Providers

x x x x

hires

x

City

Approved Transportation Providers hires

• Detroit Checker Cab Company
• Comfort and Care Transportation
• Delray United
• Lakeside Division, Inc.
• Moe Transportation
• Odyssey Transportation
• People’s Transit
• Wrightway Transportation

Visualization: Lewandowski Concept: Smith | Lewandowski

SUSTAINABILITY PLAN IXR Cooperation with diverse Transportation Providers

…

$10 monthly subscription Cooperation with VA and MetroLift

• Partnering with local businesses for

fixed-route stops.

• Advertisement on board

Grocery stores Univers ity Market Senior apartments Senior apartments Senior apartments DIA

VA

Medical Center Detroit Historical Museum Pharma cy

SHORT TERM VISION LONG TERM VISION

Visualization: Lewandowski Concept: Smith | Lewandowski

EVALUATION PLAN

IXR

How was your ride with IXR?

Leave a comment.

Driver Vehicle IXR

DATA COLLECTION

100 200 Day1 Day2 Day3 Day4 Day5

Miles

IXR VTS MetroLift 10 20 Day1 Day2 Day3 Day4 Day5

Number of riders

IXR VTS MetroLift 0.5 1 Day1 Day2 Day3 Day4 Day5

Time per rider

IXR VTS MetroLift

EVALUATION IXR MOBILITY TEAM & TRANSPORTATION PROVIDERS DECISION ITERATION PROCESS IMPROVEMENT LOGIC MODEL

Visualization: Lewandowski Concept: Smith | Lewandowski

ADDED VALUE THROUGH APP TECHNOLOGY

Doctor Patient Scheduling Center Driver

1 2 3 4 5

Vehicle

inform uses schedules an appointment

Current system

communicate track

Doctor Patient App Patient Driver 1 2 3 4 5 Vehicle

inform uses an

• n-board

device schedules an appointment

Improved system

Schedule rides in advance

IXR

IXR

Visualization: Lewandowski

APP TECHNOLOGY PROTOTYPE

Visualization: Lewandowski

FUTURE IN-AV INFO SCREEN

Visualization: Lewandowski

Paravan https://www.youtube.com/watch?v=QF0xqRDnE7I

Photos by Lewandowski