Metrics You Should Use (but Dont) @catswetel at #YOW18 Metrics - - PowerPoint PPT Presentation

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Metrics You Should Use (but Dont) @catswetel at #YOW18 Metrics - - PowerPoint PPT Presentation

Metrics You Should Use (but Dont) @catswetel at #YOW18 Metrics You Should Use (but Dont) @catswetel at #YOW18 If you dont know WHY you are measuring what you are measuring, just dont. Thank you for attending my TED talk. If you


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Metrics You Should Use (but Don’t)

@catswetel at #YOW18

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Metrics You Should Use (but Don’t)

@catswetel at #YOW18

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If you don’t know WHY you are measuring what you are measuring, just don’t.

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Thank you for attending my TED talk.

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If you don’t know WHY you are measuring what you are measuring, just don’t.

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Decisions Options Sensitivities

@catswetel at #YOW18

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Balance is key.

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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

Software Development Performance Index

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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

What’s missing?

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@catswetel at #YOW18

“The RIGHTER we do the WRONG thing, the WRONGER we become.”

  • - Dr Russell Ackoff
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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

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Statistical Method from the Viewpoint of Quality Control

Walter A Shewhart

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Quality is a characteristic of a relationship with a user

@catswetel at #YOW18

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@catswetel at #YOW18

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@catswetel at #YOW18

Time in Process

Units of time per unit of work

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TIME IN PROCESS DATE DELIVERED

TIME IN PROCESS SCATTER PLOT

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TIME IN PROCESS DATE DELIVERED

90%

50%

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TIME IN PROCESS DATE DELIVERED

TIME IN PROCESS SCATTER PLOT

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FREQUENCY TIME IN PROCESS

@catswetel at #YOW18

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FREQUENCY TIME IN PROCESS

@catswetel at #YOW18

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@catswetel at #YOW18

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WEIBULL DISTRIBUTION

@catswetel at #YOW18

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WEIBULL DISTRIBUTION ….maybe? Definitely not normal.

@catswetel at #YOW18

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Stop trying to make everything normal (and overly complicated)

@catswetel at #YOW18

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TIME IN PROCESS DATE DELIVERED

Tell me a story...

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TIME IN PROCESS DATE DELIVERED

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When it comes to non-random… NELSON RULES!

@catswetel at #YOW18

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FREQUENCY TIME IN PROCESS

MULTIMODAL

@catswetel at #YOW18

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TIME IN PROCESS DATE DELIVERED

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TIME IN PROCESS DATE DELIVERED

90%

AVERAGE

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TIME IN PROCESS DATE DELIVERED

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FREQUENCY TIME IN PROCESS

@catswetel at #YOW18

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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

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TIME IN PROCESS DATE DELIVERED

10 12 14 7 4 9 5 11 14

THROUGHPUT

Units of work per unit of time

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TIME IN PROCESS DATE DELIVERED

14 7 4 9 5 11 14

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TIME IN PROCESS DATE DELIVERED

10 12 14 7 4 9 5 11 14 9 11 5 7 4 10 14

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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

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THROUGHPUT

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85%

50%

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QUALITY RESPONSIVENESS PRODUCTIVITY PREDICTABILITY

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@catswetel at #YOW18

Leading versus lagging indicators

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DONE REVIEW DOING TO DO

@catswetel at #YOW18

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@catswetel at #YOW18

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CUMULATIVE FLOW DIAGRAM

AVERAGE ARRIVAL RATE

@catswetel at #YOW18

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CUMULATIVE FLOW DIAGRAM

AVERAGE DEPARTURE RATE

@catswetel at #YOW18

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@catswetel at #YOW18

Positive net flow Negative net flow

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CUMULATIVE FLOW DIAGRAM

AVERAGE WORK IN PROCESS

@catswetel at #YOW18

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CUMULATIVE FLOW DIAGRAM

AVERAGE TIME IN PROCESS

@catswetel at #YOW18

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LITTLE’S LAW

@catswetel at #YOW18

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#NOESTIMATES

@catswetel at #YOW18

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ThInGs YoU mAy NoT hAvE NoTiCeD

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Unlabeled axes.

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NO red and green.

@catswetel at #YOW18

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NO story points! No sizing whatsoever!

@catswetel at #YOW18

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@catswetel at #YOW18

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@catswetel at #YOW18

It’s the system , stupid.

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@catswetel #YOW18

Questions? Comments? Come see me at the reception!

A cautionary tale…

Trends over time. Bring a basket. Measures aligned with intent.

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@catswetel #YOW18

Questions? Comments? Come see me at the reception!

Questions/Comments? Come find me at the reception!

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