Memorandum of Understanding Agreement for Agency Renewal or New - PowerPoint PPT Presentation

Memorandum of Understanding Agreement for Agency Renewal or New Partnership

Table of Content ฀ W elcomeand Sign-In (roster located on desk) ฀ Bexar County Utility Assistance Mission & Vision ฀ Community Resources Division – Direct Client Services Directory ฀ 2020 Bexar County MOU Principle Contacts ฀ Collaboration Areas ฀ 2020 Utility Assistance Program rulechangesand Bexar County Changes ฀ Utility Assistance Program Descriptions ฀ Overview of Utility Assistance Required Documents ฀ Introduction of Memorandum of Understanding Agreement ฀ Rolesand Responsibility between Bexar County and Partner ฀ _SHORT BREAK_ ฀ 2020 Memorandum of Understanding Agreement Enrollment ฀ 2020 V endor Agreement Sign-up Sheet (applicable to all agency applicants that do not pay utility bill directly to CPS Energy; we require a V endor Agreement with Property Manager . Renewal packets available upon request) ฀ Partner Log-in and Passwords for MOU 100% complete application submission uploads ฀ How to Process a MOU Utility Assistance Application ฀ Questions and Thank you!

The Community Resources Division (also known as the Direct Client Services Section) of the Economic and Community Development Departmentof BexarCountyprovides financial assistance forutility payments. OUR VISION: “Growing our Economy . Strengthening our Community.” https://www.bexar.org/682/Economic-Community-Development

2020 Bexar County Community Resources Changes WELCOME OUR NEW DIVISION DIRECTOR! JO ESTRADA COMMUNITY RESOURCES DIRECTOR Jo Anne Estrada (Jo) is the Division Director of Community Resources, which provides families in Bexar County with financial assistance for utility payments, administers the Pauper Burial program, and the Guardianship Program. Prior to Bexar County , Jo was the Assistant Vice- President at Prospera Housing Community Services. She spent her tenure developing both the programming and partnerships needed for Prospera’s Resident Services Community Learning Center portfolio, which focuses on providing services to families related to social determinants of health. Jo has served her community both professionally and personally as a victim advocate

2020 Bexar County Community Resources Changes ฀ All agency submissions must be 100% complete. ฀ Application must be completed with signatures and accompanied with required documents for all household members listed on page 1 of Application: ฀ Proof of U.S. Citizenship (for TDHCA CEAP program only) ฀ Incomplete applications will not be accepted. ฀ If application is missing, for example, current year income award letter or birth certificate; application will be declined / email not confirmed. Only email complete application with all required documents. ฀ Email Submission Subject Line Detail request by: ฀ Identified “Agency Name” ฀ Identify if “Application Submission” or “Inquiry” ฀ Applicant Name and Client Case file# ฀ Example: SAAFAPPLICA TION SUBMISSION J.. SMITH #220233 PROSPERA-CCV Inquiry J. DOE #123456 ฀ MOU Agency Allocation Partners allocated funds will be monitored for spend down benchmarks quarterly . Bexar County reserves rights to decrease and/or increase funding allocated based on expenditure activity . ฀ Effective immediately , Referrals or Agency Referrals will no longer be accepted

Bexar County Utility Assistance Community Resources Division Directory Community Resources Division - Client Services Section for Utility Assistance Vista Verde Plaza, 233 North Pecos Street, Suite 590, San Antonio, T exas 78207 Customer Phone Number ~ Office: 210-335-3666 Direct Contacts Listed Below for Our Partners ( please do not distribute direct office no./email to public): Jo Estrada, Community Resources Division Director……………….. Jo.estrada@bexar.org Virginia Deleon-Jimenez, CEAP Coordinator..(C) 210-394-6453; (O) 210 335-3704; vjimenez@bexar.org Monica Poole, Client Services Supervisor…(O) 210-335-6538; (C) 210-218-1625; monica.poole@bexar.org Carmen.simon@bexar.org Carmen Simon, Clerk-Outreach Services…….(O) 210-335-6961; Kathy Folmar, Intake Worker………….(O) 210- 335-1032; Kathy.folmar@bexar.org

BexarCounty Utility Assistance 2020 MOU Primary Contacts Agency 100 % Complete Application Submission or Office Phone Number Business Cell Number Email Inquiry Email to: Carmen Simon, Clerk 210-335-6961 carmen.simon@bexar.org Outreach Services Assigned to accept completed MOU Partner Applications. Kathy Folmar, Intake Worker 210-335-1032 kathy.folmar@bexar.org Process Partner Applications received through Agency Portal. Ana Hernandez, Office 210-335-3665 Ana.Hernandez@bexar.org Assistant IV Weekly Reports, Training Facilitator, Outreach Enrollment and Program Support Virginia Jimenez, Program 210-335-3704 vjimenez@bexar.org Coordinator Quality Assurance Management

BexarCounty Utility Assistance 2020 MOU Primary Contacts Agency 100 % Complete Application Submission or Office Phone Number Business Cell Number Email Inquiry Email to: Deana Johnson, Lead 210-335-3734 Deana.Johnson@bexar.org Outreach Clerk Assigned to accept completed MOU Partner Applications. Monica Poole, Client Services 210-335-6538 210-218-1625 Monica.poole@bexar.org Supervisor Weekly Reports, Program Support Virginia Jimenez, Program 210-335-3704 vjimenez@bexar.org Coordinator Training Facilitator, Outreach Enrollment and Quality Assurance Management

Collaboration Areas in MOU ฀ ONLINE TOOL SYSTEM THAT IS ABLE TO PERFORM SPECIFIC SERVICES THA T CAN BE USED MY MULTIPLE AGENCIES FOR ASSISTING LOW-INCOME FAMILIES WITH UTILITYASSISTANCE ฀ MOUAGENCYAPPLICATION SUBMISSIONS CAN REDUCE THE BURDEN ON APPLICANTS (CLIENTS) HAVING TO GO TO V ARIOUS LOCA TIONS TO SUBMIT THEIR APPLICA TION WHEN IT CAN BE DONE THROUGH YOUR AGENCY . ฀ SHARING OF DATA IS NOTALLOWED BETWEEN AGENCIES (P ARTNERS) ฀

2020 TDHCA CEAP Program Rule Changes ฀ The Texas Department of Housing and Community Affairs Comprehensive Energy Assistance Program Utility Assistance Program, has adopted new rules and regulations for FY2020. All rule changes are according to the TDHCA item 10 Texas Administrative Code (TAC) Chapter 6.310 rule and becomes effective January 1, 2020. ฀ The program impacted is the Household Crisis Program(HCP). The "Household Crisis" program was renamed to "Crisis Assistance" program (CAP). To qualify and receive benefits under the Crisis Assistance Program (CAP) the following criteria are required: (1) Households must have lost service (disconnected) or be at risk of disconnection; and (2) Must meet one of three conditions: Extreme Weather Conditions; Disaster; or Life-threatening Crisis. ฀ The Utility Assistance Program maximum benefits has increased from to $1,600.00 to $1,400.00 Maximum per year (formerly $1,100.00 to $1,200.00).

Bexar County Utility Assistance Program Descriptions Utility Assistance Program Funding source: Texas Department of Housing & Community Affairs CPS Energy Bexar County Comprehensive Energy Assistance Program (TDHCA CEAP) Type of Utility Assistance: Utility Assistance Program Crisis Assistance Program Resident Energy Assistance General Assistance Fund (GA) (UAP) (CAP) Program (REAP) Program Description: -For 2019 year, Bexar -MOU eligible applicants In order to receive In order to receive County was awarded could be considered for assistance the applicant assistance the applicant $8.5 million. For 2020 CAP only if Households must:1. Be a CPS must be in the most year, Bexar County had lost of service no Energy primary or extreme circumstances awarded $6.1 million. more than sixty days or secondary account and has not had lost of -MOU applications will be at risk of holder; 2. Reside in service that exceeds be certified under UAP . disconnection Bexar County outside the sixty days. Funds are Eligible applicants could Households must be 1. SanAntonio city limits; 3. limited and require be considered for at risk of disconnection Be at or below 125% of Community Resources Household Crisis or disconnected no more the Federal Poverty Division Director Program in the event of than sixty days and 2. Level and must approval. an extenuating Must meet one of three experience financial circumstance. conditions: a. Extreme hardship. Eligible Vulnerable population: Weather; b. Disaster; or, recipients may receive Elderly (60+); Disabled; c. Life Threatening up to $400.00 per year. * REAP does not require Households with Crisis. Children under 5 years proof of U.S. Citizenship or younger; and U.S. documents. Veterans.