March 20, 2017 Jason VenHuizen, EVP Products and Technology
About Interloc • IBM Gold Accredited • IBM International Maximo OEM • Active Industry & User Community Advocates • 12 Years Maximo Mobility Expertise • Full Lifecycle Support Capabilities • Level I&II Maximo Support • 24 x 7 x 365 Live Support • Maximo Hosting and SAAS Provider 2
Successful Mobility for Maximo Guaranteed • Has a well understood purpose and mission • Has a specific vision of the process to mobilize ▪ Conversely, has clear definition and boundaries of what is not in scope • Provides a tangible benefit to someone ▪ Critical to identify who that someone is. (worker, supervisor, management) • Is technically and operationally sustainable 3
Technical Considerations for Successful Mobility • Meets your specific security requirements • Is compatible with your selected MDM • Is scalable with standard Maximo architecture • Provides operational and transactional visibility ▪ Provide tools for troubleshooting and error management • Guarantee Seamless Online/Offline User Experience 4
What Is Informer? • A comprehensive mobility platform built entirely within Maximo, for Maximo ▪ Deployed within existing Maximo implementation, requiring no additional server infrastructure • Managed as a Maximo application, from within Maximo administrative module • Consists of 3 Components ▪ Server (built on Maximo-based web services, provides user and device management) ▪ SDK (allows cross-platform development of mobile applications) ▪ Native mobile applications 5
What Does Mobile Informer Do? • Exposes all Maximo capabilities through Maximo Business Objects (MBOs) ▪ Includes industry-specific solutions, add-ons, and customizations • Informer administration and operational support provided within Maximo • Built within the Maximo architecture to scale naturally with your Maximo implementation. ▪ Fully supports clustered environments and is designed for process isolation • Version agnostic and independent from core Maximo upgrades • Native applications provide intuitive and responsive user interfaces. ▪ Provides transparent connected / disconnected application usage. • Ensures Security through end-to-end encryption 6
Informer Architecture
Selected Informer Clients
Mobile Informer Case Studies 11
New York City Housing Authority (NYCHA) Customer Summary: • Facilities maintenance and inspections • 700,000 apartments, 1.5 million unique assets • 70,000+ work order transactions daily Specific Challenges to Adoption: • Reluctant, legacy work force • 100% paper based maintenance processes
NYCHA Key Success Points • Improved public relations • Improved rental conditions • Reduction in time of work order processing to close from 6 months in some cases to same day • Independent NYCHA ROI estimates $9 million first year savings • Reinvestment of that savings in NYCHA infrastructure
Amtrak Customer Summary: • 550 Track Miles • 17.1 Million Riders in the Northeast Corridor (Washington, DC to Boston) – 2015 • Federal Mandate to Conduct Electric Traction Inspections Specific Challenges to Adoption: • Cumbersome Existing Legacy Third-Party Mobile Platform
Amtrak Key Success Points • 100% Increase in Mobile Usage • Accurate and Timely Data Capture for Engineering • Reduction of Business Process Customizations in Core Maximo Implementation • Reduction in Third-Party Application Support Overhead Costs • Protection from Loss of Data that Occurred from Prior Third-Party Mobile Platform
Mobile Informer Software Licensing • Authorized Informer Licensed User/1:1 correspondence with client’ s Maximo licensing of those mobile users • Interloc holds a global IBM OEM/ASL contract to affordably bundle Mobile Informer with Maximo Express licensing • Authorized Informer Licensed Users receive OOB apps at no cost 16
Mobile Informer Software Licensing • All purpose-built applications deployed to an Authorized Informer Licensed User incur no additional licensing costs • Service Requester i311 application has server cost discounted proportionately down to no cost for Authorized User client adopters (based on quantity) • All code for OOB and purpose-built applications provided to client 17
Mobile Informer Application Demo 18
Thank You! Gretchen Gallagher, gretcheng@interlocsolutions.com Jason VenHuizen, jasonv@interlocsolutions.com Greg Hoile, ghoile@interlocsolutions.com
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