Mantle: The evolution of a telehealth platform to enable remote health services across the RFDS Network Cassie Moore eHealth Services Manager RFDS Victoria
Who are the Royal Flying Doctor Service
What do we do?
The Evolution of Telehealth at the RFDS Alfred Traeger, Medical Chests Video Calls Pedal Radio
Federation Experience Pre 2016 2017 2018 2019 2016 NHMRC Staff Turnover Possibilities Community Ad Hoc Engaged Solution focus BAU
Victorian Experience 2013 2017 2018 2019 2015 Expansion Build new 2 nd Platform Expand platform Mallee Mantle More specialties
What have we learnt? • Easy to use is essential • Mimic existing workflows where possible • Collect good data • Take a patient centred approach
Building our own solution • Partnered with developers • Clear on non-negotiables • Let service design lead the technology • Made it intuitive • Kept it flexible
What does Mantle look like? • Web based solution • Using Blue Jeans • Easy booking process • Patient records • Medicare billing • Report output • Command centre
Concierge Support
Why ‘Mantle’? Reverend John Flynn witnessed the daily struggle of pioneers living in remote areas and had a vision to provide a 'mantle of safety' for the people of the bush.
What is next for Mantle? • Scaling up across the national network • Patients accessing from home • App for easy connection
Recommendations • Try new things and be comfortable with failure • Be clear on “what's in it for them” when engaging partners • A blend of service designers and IT experts • Focus efforts on believers and adopters
"If you start something worthwhile - nothing can stop it” Reverend John Flynn
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