Long Term No Access Action 1045 25.10.17 Long Term No Access - - - PowerPoint PPT Presentation

Long Term No Access

Action 1045

25.10.17

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LTNA @ 2% of All Meters

Non LTNA LTNA

71% < 2 years with 94% < 5 years

Year 1 Year 2 Year 3 to 5 Year 5+

Long Term No Access - Profile

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 Full Data Mining Exercise completed  Lists to both MR’s and suppliers with follow-up calls and meetings  System Letters after 5 and 11 bills  Phone (after hrs) and bulk texting  Spec Read requests (extra charge)  Campaign’s on commercial premises and pumphouses  Direct follow-up with multi-site owners eg Co Co’s, IW etc  Local Area office knowledge  Direct contact with Irish Water and 3 Mobile  Targeting Keypad meter customers via phone/letter  Blitzing during the summer months with phone calls made by students/sending notes to properties  Liaising with Meter Ops/suppliers in relation to market messages for de energised/terminated properties  Including more information on readers reports to help them target more customers

Long Term No Access - Initiatives

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Storm Ophelia Update

• Exceptional Storm & Much Damage
• 3 fatalities
• Peaked at 395,000 customers out
• No.1 - Safety

Resourced by

• 2,500 staff
• 1,000 contractors
• 350 Non ROI crews brought in
• Three Contact Centres in Operation

immediately

• Vulnerable Customers Prioritised
• Communications ongoing
• IT Systems Performed exceptionally well

From: RMDS Sent: 16 October 2017 16:14 Cc: RMDS <RMDS@esb.ie> Subject: Storm Ophelia - ESB Networks Update at 4pm

ESBN hav e requested RMDS to circulate the following note to ROI participants: The map below shows the number of customers without electricity at 3.46pm today. The main headlines at this point in Day 1 include:  361k customers out nationwide. Cork City and County was badly effected with ov er 100k customers without power (5 stations lost due to fault in East Cork);  The Storm in the South and South West appeared to ease around 2.30pm. Widespread damage and outages are ev ident across the South of the country.  ESB Networks crews were dispatched in the last hour across the South of the country;  The focus for today continues to be (1) make safe and (2) assess damage and scale of repair where it is safe to do so;  Clare/Galway/Mayo & South East (Wexford/Waterford/South Dublin) continue to feel the force of the storm at the moment. Crews in these locations are only responding to emergency situations until the winds calm and the working env ironment is safe;  The main cause of damage is downed timber;  Giv en the extraordinary scale of damage today, it is important to note that the repairs will take an extended period of time to complete. If you hav e any particular questions, please let me know.

Monday 23rd October 2017

• The General Enquiries line and Suppliers line re-open
• ESBN Supplier Support team re-open for normal business
• Re-Energisation calls continue to be prioritised for completion at the earliest
• pportunity
• Non critical suppliers call will be processed in Dublin areas

Wednesday 25th October 2017

• Suppliers can re commence logging De-Energisation calls in all locations.
• Non critical suppliers calls for national areas (outside Dublin) can be logged
• ESB Networks will then schedule same for completion as resources become

available

GDPR Approach

Action 1082

25.10.17

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What is GDPR?

The EU General Data Privacy and Regulation (GDPR) is coming into force in May 2018

Mandatory compliance Time for immediate action

GDPR is a ‘game changer’ in the world of privacy. All organisations processing data must become compliant with this regulation The regulation will become applicable on 25 May 2018. Implementation must start immediately

• Workshop Objectives
• Understand where and what personal data is stored and processed for your

Business Unit (as is)

• This will help identify and inform where changes are needed to meet GDPR

requirements (gap analysis)

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ESB has a role to play

We must prepare for this new regulation and be compliant by May 2018. Our approach:

We are here

September – November

• Workshops across each

business unit to complete a ‘current state’ impact assessment of GDPR – I.e. what changes are required?

October- December

Identify a prioritized list of business changes required to become GDPR compliant and agree the mechanism through which those changes will be implemented I.e.

• Effort & Resource Estimate
• Determination of whether

incorporated into existing projects

• r a new project

February - May

• Implement Changes
• Track/ Collate / Monitor

progress of business changes in order to become GDPR compliant

Carry out a GDPR Impact Assessment across ESB

GAP Analysis - Assess existing personal data processes Identify if changes required Plan and Design Changes Implement Changes

May 2018

GAP Analysis - Assess existing personal data processes Identify if changes required

GDPR Impact Assessment

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Process to Identify Changes

• 2. Identify

gaps/ changes required

• 3. Prioritise

changes & mechanism by which changes will take place

• 4. Implement

Changes

• 1. Understand

the processes with a ‘GDPR lens’

Survey & this workshop Review

• utput from

workshop Review gaps with BU and agree changes Changes implemented