LONDON CITY ISLAND LEASEHOLDERS & RETIDENTS ASSOCIATION ANNUAL - - PowerPoint PPT Presentation

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LONDON CITY ISLAND LEASEHOLDERS & RETIDENTS ASSOCIATION ANNUAL - - PowerPoint PPT Presentation

Oct 31, 2022 359 likes •769 views

LONDON CITY ISLAND LEASEHOLDERS & RETIDENTS ASSOCIATION ANNUAL GENERAL MEETING Tuesday 23rd June 2020 6.30pm INTRODUCTION Unpaid volunteers all residents Constitution guides how we operate Co-operation with Ballymore not

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LONDON CITY ISLAND LEASEHOLDERS & RETIDENTS ASSOCIATION

ANNUAL GENERAL MEETING Tuesday 23rd June 2020 – 6.30pm

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INTRODUCTION

  • Unpaid volunteers – all residents
  • Constitution guides how we operate
  • Co-operation with Ballymore not confrontation

○ Explanations rather than complaints ○ Solutions rather than problems ○ Positive relationship

  • Communicate through newsletter. Minutes posted on website

(www.londoncityislandresidents.wordpress.com)

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https://londoncityislandresidents.wordpress.com/

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AGENDA

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AGENDA

  • 1. Approval of minutes from AGM 27 Feb 2019
  • 2. Summary of Accounts (prepared by former Treasurer Houman Khoresani)
  • 3. Review of the year (Sokari Higgwe)
  • 4. Service charge review (Nick Thompson)
  • 5. Gym
  • 6. Social
  • 7. Voting - Committee members and officers
  • 8. Overview of Ballymore & Service Charges (James Watson - Ballymore)
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APPROVAL OF MINUTET

Last AGM held 27th February 2019 Minutes are on the website

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ACCOUNTS

Prepared by Houman Khoresani (former Treasurer) Presented by Emily Osmond (acting Treasurer)

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SUMMARY OF ACCOUNTS

Date Event/ Activity Items Purchased Sponsored by Amount Received Spent Balance Receipt Name 21 Jun 2020 Recycling of Plastic Bags £16.00 £165.04 Ref. Dan Dewhirst 16 Sep 2019 Ballet Social Event Proseco £499.07 £149.04 Prosecco Delivery.PDF 03 Sep 2019 Ballet Social Event Ballymore £500.00 Ballymore Sponsorship Invoice 02-09-2019.pdf 01 Jul 2017 Rooftop Party Ave (Music) hire £348.00 £148.11 hire-agreement.pdf 28 Jun 2017 Rooftop Party Johns & Co Real Estate £500.00 Remittance From Johns & Co Real Estate Ltd.pdf 27 Jun 2017 Rooftop Party Party Wristbands £3.89

  • £3.89 LCI Summer party wristbands
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REVIEW OF THE YEAR

Sokari Higgwe Current Chair

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ACHIEVEMENTS

  • Bank account opened with Metro Bank
  • Assisted council with planning for primary schools in local area

○

Councillor Andrew Wood and Planning Manager Allyson King attended a committee meeting on 22 January 2020, and later supplied a draft of a questionnaire for comments and feedback

  • Excellent relations established with ENB
  • Car park – Confirmed Film School spaces will be larger than Ballet

car park spaces

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ACHIEVEMENTS (contd)

  • Wind noise in Grantham and Java eliminated. (Led by Dan Dewhirst

and Sneha Jetty).

  • Dog fouling – bins installed and signs put up
  • Grocer now pay for upkeep of entrance lobby.
  • Traffic calming for dangerous drivers (esp delivery drivers)
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ACHIEVEMENTS - Good Luck Hope merger

Discussions with Ballymore:

  • Confirmed void costs will not be borne by LCI

residents during construction

  • Riverwall maintenance was confirmed: GLH will

pay all their costs and LCI will pay all theirs

  • Explanation that correct due process had been

followed during tribunal ‘dispensation’

  • Estimates of costs expected soon
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PETITION to OPEN ELECTRA PATH Over 1,000 signatures raised Initiative by Tim Allen

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ONGOING

  • Cooker Hoods

○ Initiative led by resident Gail von Braun

  • SW Energy Costs

○ Initiative led by resident Kyriakos Ioannou. Have made contact with SW Energy and will continue to discuss to try and reduce costs

  • Service Charge issues - more later
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SOCIAL

Neil Blanchard Head of Social Sub-Committee

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ACHIEVEMENTS -SOCIAL

  • Quiz Night x2
  • First Friday Drinks x9
  • Halloween Party (kids+adults)
  • Summer BBQ
  • Summer picnic
  • Guitar world record & party
  • Printed newsletters produced
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GYM

Daniel Dewhirst Head of Gym Sub-Committee

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GYM - reopening 6th July

Regular quarterly meetings

  • Continual reduction/review of energy efficiency
  • New lockers
  • Yoga and Boxercise introduced
  • Online classes during lockdown
  • Steam room and Sauna repaired
  • Cross fit and table tennis planned for future
  • Improved cleaning regimes
  • Preventing unsupervised training
  • New outdoor calisthenic space
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SERVICE CHARGE

Nick Thompson Head of Service Charge Sub-Committee

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Issues

฀ Constantly evolving site ฀ BAML accounts team under-resourced ฀ Financial information out of date ฀ Lack of consistency with financial information ฀ Lack of commentary relating to accounts/budgets etc. ฀ Missed deadlines ฀ Combining with GLH ฀ Reactive rather than pro-active

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Actions taken

฀ Regular dialogue with Ballymore ฀ 2017 Accounts Produced ฀ New BAML resource ฀ Additional commentary on historic information

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Future objectives

฀ Bring historic information up to date – 2018/2019 accounts ฀ More improved commentary ฀ Proactive rather than reactive ฀ Graham Pack review ฀ VAT on salaries arrangements under review ฀ Understand impact of GLH merger ฀ More accessible information

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ELECTION OF COMMITTEE

To be conducted by a Zoom poll

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Candidates for Elections (black - existing members restanding - red - new)

OFFICERS

  • Chair – Diane Young
  • Treasurer – Emily Osmond
  • Secretary - Clem Lee

COMMITTEE & BUILDING REPS

  • Service Charge - Nick Thompson
  • Social - Neil Blanchard,
  • Gym & Sports Daniel Dewhirst
  • Living experience (inc Traffic Calming) - Fan Wan
  • Area Developments – Tim Allen
  • General Ales Koutny, Mel Henson, Sneha Jetty, Vishnu Menon,

NEW MEMBERS - roles will be allocated at first committee meeting after AGM Anamaria Puscas, Arkadiusz Kielbowski (Arek), Bridgette Lo, Calvin Chew, Eti Tashkova, James Dawes. Judith Watson-Bruhn, Jules Gilchrist, Karen van Zijl Lateef Adegoke, Lucia Gasparre, Sarah Dogan, Sherrie Bale, Steve Thomas, Yuahaw Yoe

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NEXT STEPS

Candidate for Chair 2020-2021 Diane Young

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What we could get involved with

Service charges

  • Getting speedier results from

Ballymore

  • Holding Ballymore to account (in a

non-confrontational way)

  • Value for money
  • Influencing how money is spent

Renters’ and owners’ Issues with properties

  • Cladding/fire safety
  • Cooker hoods, Kitchen doors
  • Hot water/heating
  • Johns & Co liaison

The LCI & GLH living experience

  • Picture House
  • Surroundings / environment /

gardens

  • Residents’ lounge & games room
  • Gym, spa and pool
  • Creative roots & the arts facilities
  • Community Centre (coming soon)

Area developments that impact residents

  • Consultations on local services including TFL
  • Links to Councillor Andrew Wood for

information, advice and grants

  • Links to MP Apsana Begum
  • Planned developments at Orchard Wharf & East

India

  • Cody Dock & River Lea
  • Neighbourhood Planning Forum link

Local Charities

  • Richard House Children’s Hospice
  • Caritas Anchor House – homelessness charity
  • Sarah Agnes Foundation – wellbeing of family
  • Newham New Deal Partnership – life skills

Local Community

  • Harmony House
  • English National Ballet
  • Film School
  • Trinity Art Gallery, Woods Studios, Arebyte
  • Cody Dock Trust
  • The LIne
  • Trinity Buoy Wharf

Admin

  • Arranging meetings
  • Taking minutes
  • Keeping website up to date
  • Emailing members

Social

  • Get togethers
  • Cultural & food events
  • Hobbies & special interest events
  • Sports, creative and musical events

Technical and comms

  • Website & social media
  • Newsletters by email and print
  • Posters

Special interest reps

  • People with disabilities
  • Children
  • Pets

Building representatives

  • Building condition & services
  • Building forums / Voice of your neighbours
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BALLYMORE

James Watson Area Property Manager

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Client accounting:

  • Aware work is required
  • We’re trying to improve
  • Have made progress - but more to

be done

LAST 3-6 MONTHS

  • New Head of Property Management
  • New role - Area Property Manager
  • 2 extra Senior Client Accountants
  • Planned new Head of Client Accounting
  • New central property management system

Grosvenor Systems

  • Appointed a partner to improve strategy and

delivery of accounts

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Timescale for outstanding year end accounts:

2018 accounts

First week of July 2020

2019 accounts

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Covid:

  • BAML Covid-19 working group
  • Reduced staffing level locally on site
  • Furloughing of staff at LCI from 6th April
  • Management personnel worked remotely from home
  • Frequent assessments carried out

NOW

  • Most staff back
  • Health Club opens early July with restrictions

Furlough scheme

  • Staff - 80% of salary, capped at £2,500 per month
  • BAML has received £40,000 from Government
  • LCI management team individual salaries reduced to 80% for 2

months (March & April) Savings

  • Difficult to quantify savings just yet
  • Services such as Gardening and Window Cleaning will be lower

spend than budgeted

  • Overall cominbed costs will not be fully quantified until year end

and completion of service charge accounts for 2020

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7 management positions at London City Island that agreed to a 20% salary reduction for the period 1st April 2020 – 30th May 2020. Based on the payroll submission for April & may for these positions the total cost was £45,383.13, as such a 20% saving of £9,076.63 Concierge – (2 staff furlough – 6th April - 1st June / 1 concierge not entitled to furlough so unpaid ) Night manager –(1 Furlough – 6th April – 1st June) Housekeeping – 7 (3 Furlough – 6th April – 1st June / 4 furlough 6th April ongoing) Post Room – 4 (4 Furlough – 6th April – 1st June) Leisure Staff 5 ( 5 Furlough - 6th April ongoing )

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Good Luck Hope

  • SAVINGS: Completions mean some residents moving in. Will see some

cost benefits at year end due to “Shared Estate schedule”.

  • USER FRIENDLY: Service Charge budgeting process brought forward.

Will also include a more detailed and user friendly service charge guide.

  • TRANSPARENCY: We will share the proposed LCI 2021 Service Charge

budget with the LCIRA prior to issuing.

  • QUESTIONS: Dan Cross the Resort Director will run a series of “Service

Charge surgeries” to provide overview and understanding of the budget, Good Luck Hope shared services etc.

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Ballymore Construction and Development: The construction

  • f the LCI estate and buildings

within it Aftercare service First two years after buying your apartment. Aftercare contact email: aftercare@ballymoregroup.com

Who does what?

Ballymore Asset Management Ltd: Property management side of the business. Manages communal estate, building and common areas including

  • Lobbies, gardens, lifts, lighting, fobs

& intercoms, cleaning and decoration

  • Window cleaning, security, Health

Club, postal office and concierge

  • Estate Lighting, Landscaping,

cleaning and car parking permits

  • Facilities contracts and

maintenance of all resort plant and facilities

  • Service Charges, Year End

accounts, lease infringements, conveyancing packs, pet licences

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Your City Island Management Team

DAN CROSS - RESORT DIRECTOR

RICK BARNES - FACILITIES MANAGER

JUSTIN KENT - RESDENTIAL SERVICES MANAGER

DARREN CHOWN - OPERATIONS MANAGER

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Resort Director - Dan Cross

  • Primary interface with central head office team
  • Payroll & HR
  • Head office reporting
  • Management of administrative resource (POs etc)
  • Commercial tenants
  • Housing associations
  • Resident Associations
  • Involvement with Service Charge budgeting and

year end accounts

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Facilities Manager - Rick Barnes

  • Management of infrastructure & hard services (building

envelope, structure, fabric, finishes and technical services)

  • Management of specialist contractors & external

consultants

  • Fire, health, safety, compliance and risk management
  • Liaison with enforcing authorities
  • Business continuity & emergency planning
  • Energy, utilities, meters & sustainability activities
  • FM training for estate teams
  • SOPs and RAMS (compilation/auditing)
  • Insurance & claims
  • Small works and project management
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Operations Manager - Darren Chown

  • Management of ‘soft service’ functions and

teams

  • Security
  • Valet & Car Parks
  • Housekeeping
  • Waste disposal and yardmen
  • Grounds, gardens and landscaping
  • Night management functions
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Residential Services Manager - Justin Kent

  • Management of ‘customer facing’ services and teams
  • Primary point of contact and escalation for residents

communication (email, website, newsletters, complaints/queries.

  • Resident & leaseholder databases
  • Lease infringements
  • Concierge & front of house services
  • Leisure and fitness
  • Post room services
  • Cinemas, lounges and business centres
  • Residents events
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THANK YOU

Email: londoncityislandlra@gmail.com Website: londoncityislandresidents.wordpress.com

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Candidates for Elections (black - existing members restanding - red - new)

OFFICERS

  • Chair – Diane Young (proposed)
  • Treasurer – Emily Osmond (proposed)
  • Secretary - Vacant
  • Assistant Secretary - Vacant
  • Service Charge - Nick Thompson Calvin Chew
  • Social - Neil Blanchard, Sherrie Bale, Sarah Dogan, Yua Haw
  • Technical (Buildings) - Arkadiusz Kielbowski (Arek)
  • Technical (IT) - Vacant
  • Gym- Daniel Dewhirst
  • Sports - Sarah Dogan
  • Living experience (inc Traffic Calming) - Fan Wan
  • Area Developments – Tim Allen
  • Community/local charities – Yua Haw
  • General Assistant - Mel Henson, Lucia Gasparre, Steve

Thomas, Eti Tashkova, Lateef Adegoke

BUILDING REPS – 1 to 2 per building

  • Astell - Vacant
  • Amelia - Ales Koutny
  • Bridgewater (2 reps needed) – Vacant
  • Corson - Anamaria Puscas, Bridgette Lo
  • Defoe - Judith Watson-Bruhn, James Dawes
  • Echo - Vacant
  • Globe – Vacant
  • Grantham (2 reps needed) – Tim Allen/Vacant
  • Hercules – Vacant
  • Kent – Fan Wan
  • Java – Sneha Jetty
  • Meade - Vacant
  • Modena - Vishnu Menon
  • Good Luck Hope - Julia Gilchrist