Library Review - The Area Board discussion June September 2010 - - PowerPoint PPT Presentation

Library Review

• The Area Board discussion

June – September 2010

Niki Lewis – Service Director for Communities, Libraries, Heritage & Arts Geoff Langridge – Head of Library and Information Services Chris Moore – Reading and Learning Services Manager John Salen – Project Manager, Business Change

Why are we here?

To talk to you about:

• Efficient and effective council services that focus on

customer and local community needs customer and local community needs

• Getting the most out of council run buildings
• Your – the wider community’s - ideas for future library

services

• The £500K savings that are to be achieved within 2 years

Service Context

How well are we doing?

• 98% of library customers

think the standard of customer care is good or very good

• 93% think that, taking
• 93% think that, taking

everything into account, their library is good or very good

Source: CIPFA Adult PLUS Survey, 2009

Of the People’s Voice panellists asked to rate 35 Wiltshire Council services in 2009, 83% were satisfied or very satisfied with the library service (Libraries were the top scoring service) top scoring service)

Source: People’s Voice Survey, Winter 2009

And how does the service compare with its peers?

Wiltshire has 11 “comparator authorities”*. The latest figures show Wiltshire in top place for:

• 1. The percentage of residents who are satisfied with their library service
• 2. The turnover of stock (how hard the stock is working)

And in second place for: And in second place for:

• 3. Active borrowers per 1000 population
• 4. Replenishment of stock (the speed with which stock is replaced)
• 5. Efficiency - net expenditure per 1000 population

*the 11 authorities in Wiltshire’s statistical “family” are Bedfordshire, Cornwall, Devon, Dorset, East Sussex, Gloucestershire, Lincolnshire, Shropshire, Somerset, Warwickshire and Wiltshire Council Sources: Place Survey 2008 (1); CIPFA Public Library Statistics, Actuals 2008/09 (2-5)

Basic numbers

• 31 fully accessible libraries
• Mobile Library service

visiting 280 villages and communities

• Visits to libraries : 2.1m pa
• Items loaned : 3m pa
• Items loaned : 3m pa
• Library members : 216k
• Items of stock held 780k
• Staff 143.5 FTE (221 people)

Source: Wiltshire Library Service Data

Top 30 to read before you die…or have you?

The Bible To Kill a Mockingbird by Harper Lee The Lord of the Rings Trilogy by JRR Tolkien 1984 by George Orwell A Christmas Carol by Charles Dickens Jane Eyre by Charlotte Bronte Pride and Prejudice by Jane Austen All Quiet on the Western Front by E M Remarque Wuthering Heights by Emily Bronte The Wind in the Willows by Kenneth Graham Gone With the Wind by Margaret Mitchell Great Expectations by Charles Dickens The Time Traveler's Wife by Audrey Niffenegger The Lovely Bones by Alice Sebold The Prophet by Khalil Gibran M Remarque His Dark Materials Trilogy by Phillip Pullman Birdsong by Sebastian Faulks The Grapes of Wrath by John Steinbeck The Lord of the Flies by William Golding The Curious Incident of the Dog in the Night-time by Mark Haddon Tess of the D'Urbervilles by Thomas Hardy Winnie the Pooh by AA Milne The Prophet by Khalil Gibran David Copperfield by Charles Dickens The Alchemist by Paulo Coelho The Master and Margarita by Mikhail Bulgakov Life of Pi by Yann Martel Middlemarch by George Eliot The Poisonwood Bible by Barbara Kingsolver A Clockwork Orange by Anthony Burgess A Day in the Life of Ivan Denisovich by Alexander Solzenhitsyn

Famous quotes about Library services - Wilbur Smith

• “Flourishing public libraries are the hallmark of any educated

and civilized society. We must give full support to our own.” John Sergeant

• "There is no substitute for books and reading. They can

enhance the lives of everyone, and they should not depend

• n having money.“

Joanna Trollope

• “I love libraries because they are fascinating, free, fun and

for everyone.” Chris Smith (Rt. Hon Lord Smith of Finsbury)

• “They are places of excitement, entertainment, fun and
• enlightenment. And what’s more, all of this is available to

every single one of us. What a simple idea; what a huge benefit to us all.”

Reading and Literacy changes lives

• Reading for pleasure is the single biggest indicator of

future success in young people (UNESCO, 2002)

• Libraries support reading for pleasure, and giving people

(including adult learners) the confidence to choose books and widen their reading

• “those who improved their basic skills improved their

chances in the labour market, suffered less from poor physical and mental health, and were – among other things – more liberal and less discriminatory in their attitudes, and more likely to be active citizens, as shown by voting and experiencing interest in politics.” (Literacy Changes Lives, National Literacy Trust 2008)

Reading and Literacy changes lives

“A child from a deprived home has heard

• n average just 13 million words by the

age of four, compared to 45 million in a more affluent home. What starts as a more affluent home. What starts as a problem with vocabulary rapidly turns into a problem with reading, writing and comprehension, leading to poor exam results”

Reading and Literacy changes lives

Question 1 - Aspiration: What percentage of men with very low literacy skills have never received a promotion? promotion? (a) 41% (b) 52% (c) 63%

Reading and Literacy changes lives

Question 2 – Health and Wellbeing: Women with low literacy skills are how many times more likely than those with good literacy skills to be depressed? good literacy skills to be depressed? (a) three times more likely (b) four times more likely (c) five times more likely

Reading and Literacy changes lives

Question 3 – Home Ownership: 78% of people with good literacy skills own their own homes. What percentage of people with the lowest literacy skills own their own home? (a) 42% (b) 52% (c) 62%

What our library service offers now

Books – lots of them ( ¾ million) CD’s, DVD’s, Audio books Information – bus routes, police, tourism, local events, local clubs Access to the internet Meet the author events / creative writing workshops Performance events – rhyme times, theatre, puppets, and others Homework clubs/ Class visits

“Health Matters” surgeries in 12 libraries

Reading Groups across the county

Future service offers?

Time zones for different groups – Noisy Fridays/Quiet Mondays Longer core opening hours & late night opening Meeting rooms for public use Refreshments Washroom facilities

e - readers Wi-Fi access

Game zones & plasma screen broadcasts for young people

Other possibilities suggested (some are already offered)

• National Health Service representatives
• Citizens Advice Bureau
• Police presence
• Co-location with Sports & Leisure facilities
• Co-location with Sports & Leisure facilities
• Links with school buildings
• Voluntary & Community Service personnel
• Libraries as the ‘Face of the Council’

– a one stop ‘shop’ to all services

What would your 5 top priorities be….. for a library service of the future?

1. ____________________________________________________ ________________________________________________________ 2. ____________________________________________________ ________________________________________________________ ________________________________________________________ 3. ____________________________________________________ ________________________________________________________ 4. ____________________________________________________ ________________________________________________________ 5. ____________________________________________________ ________________________________________________________