Leading Through Recovery: Considerations for Crisis Communicators and Emergency Planners
Pamela Goulden-McLeod Director Emergency Management Organization City of Saskatoon
Foundations • System theory • Psychological First Aid • Dr. Bruce Perry • Dr. Marlene Wong • Traumatic Event System (TES) Response – Kevin Cameron • Incident Command System (ICS)
Incident Timeline P Psycho-Social Community Based Response r Event e p Timeline a r R e E d Recovery Resumption s n p e o s n s s e
NFPA 3000 Chapter 20: Recovery “The family assistance center shall be permitted to transition to a community resiliency centre (CRC) that provides ongoing support services to victims, family members, first responders and community members.”
Community Resilience 3-5% 15-20% 75-80%
Collective Trauma A blow to the basic tissue of social life that damages the bonds attaching people together and impairs the prevailing sense of community.
Naturally Open System
Naturally Open System Leader Manager Staff Citizens/Clients/Community members
Traumatically Open System
Naturally Closed System
Traumatically Closed Systems
Community Psycho-Social Response Grief Trauma • Grief counseling is a form of • Trauma is an occurrence wherein psychotherapy that aims to help an individual sees or experiences a people cope with grief and risk to their own life or physical mourning following the death of safety or that of other people and loved ones, or with major life feels terror, fear, or helplessness. changes that trigger feelings of The occurrence might additionally grief (e.g., divorce, or job loss). cause confusion, dissociation, and a loss of a feeling of security
Critical Periods
Incident Command Systems and Psycho-Social Response
Community Psycho-Social Response
Leaders: A special note • Over-function • Denial • Delayed Response • Maintain appropriate community boundaries
VIP Visits
Final Thoughts
Pamela Goulden-McLeod Director – Emergency Management Organization pamela.goulden-mcleod@saskatoon.ca @McPam42
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