Lead Your Industry CHAIR LIZ HOLMES VICE CHAIR UK SPA ASSOCIATION. - - PowerPoint PPT Presentation

▶
lead your industry
SMART_READER_LITE
LIVE PREVIEW

Lead Your Industry CHAIR LIZ HOLMES VICE CHAIR UK SPA ASSOCIATION. - - PowerPoint PPT Presentation

Jun 09, 2023 368 likes •704 views

Lead Your Industry CHAIR LIZ HOLMES VICE CHAIR UK SPA ASSOCIATION. DIRECTOR, COMMERCIAL SPA STRATEGIES UNVEILING OUR INDUSTRY STUDY ABOUT COMPENSATION PLANS FOR YOUR STAFF PANELLISTS ALDINA DUARTE RAMOS PRESIDENT, FRENCH SPA ASSOCIATION -

slide-1
SLIDE 1

CHAIR

LIZ HOLMES – VICE CHAIR UK SPA ASSOCIATION. DIRECTOR, COMMERCIAL SPA STRATEGIES UNVEILING OUR INDUSTRY STUDY ABOUT COMPENSATION PLANS FOR YOUR STAFF

PANELLISTS

ALDINA DUARTE RAMOS – PRESIDENT, FRENCH SPA ASSOCIATION - SPA-A, DIRECTOR OF WELL-BEING ACCORHOTELS, LUXE DIVISION (SOFITEL, PULLMAN, SWISSÔTEL) ANDREW JACKA– CHAIRMAN, ASIA PACIFIC SPA AND WELLNESS COALITION (APSWC), DIRECTOR, SPA ORIGINS MICHAEL TOMPKINS – EXECUTIVE RECRUITER, HUTCHINSON CONSULTING, PAST CHAIR ISPA

Lead Your Industry

slide-2
SLIDE 2

Lead Your Industry Spa UK Focus Survey

slide-3
SLIDE 3

3

  • SURVEY STARTED: THURSDAY, NOVEMBER 24, 2016,

CLOSED MONDAY 23RD JANUARY

45 UK SPAS TOOK PART IN SURVEY

  • TOTAL RESPONSES
  • SURVEY SENT TO UKSA MEMBERS VIA EMAIL AND REACHED 500

PLUS ON SOCIAL MEDIA PLATFORMS

slide-4
SLIDE 4

Demographics of respondents

11% 39% 25% 25%

Age of Organisation

Less than 1 year 1-5 years 5-10 years More than 10 Years 0-5 Staff 6-10 Staff 11-20 Staff 21+ Staff

Number of Staff

Urban Day Spa Urban Hotel Spa A Resort Spa Destination Spa Fitness Club Spa Other

SPA TYPES

4

slide-5
SLIDE 5

Q1: WHICH OF THE FOLLOWING INCENTIVES ARE OFFERED TO YOUR SPA'S EMPLOYEES AT THE ADMINISTRATIVE (I.E. RECEPTIONISTS, ADMINISTRATIVE ASSISTANTS), MANAGEMENT AND SERVICE PROVIDER/THERAPIST LEVELS?

5

Incentives

slide-6
SLIDE 6

Q2: WHICH OF THE FOLLOWING PERFORMANCE METRICS, IF ANY, DOES YOUR COMPANY USE TO AWARD INCENTIVE COMPENSATION?

6

Incentives

61% 39%

Changes to Incentives last 12 months

Yes No

slide-7
SLIDE 7

Q4: How hard do you find it to hire a qualified...:

Staffing

3% 7% 29% 29% 32%

Spa Manager

7% 7% 36% 50%

Spa Therapist

4% 14% 25% 57%

Aesthetician

7% 29% 43% 14% 7%

Spa Receptionist

Easy Somewhat Easy Somewhat Difficult Difficult N/A

7

slide-8
SLIDE 8

Lead Your Industry Spa UK Focus Survey

slide-9
SLIDE 9

SPA FRANCE FOCUS SURVEY

WWW.SPA-A.ORG

Lead Your Industry

slide-10
SLIDE 10

THE MAIN OBJECTIVES OF SPA-A

CREATETOOLS FOR THE INDUSTRY

  • SPA-A QUALITY CHARTER & QUALITY

LABEL SINCE 2010

  • 2011 – SURVEY ON THE PROFILE OF A

SPA MANAGER

  • 2012 – STUDY : SPA FOR KIDS
  • 2013/2015 PIONNEER STUDY ON SPA

SUSTAINABLE MANAGMENT SPONSORED BY FRENCH GOVERNMENT

  • 2016 : STUDY ON SPA GOERS

BRIDGE TALENTS & SHARE KNOWLEDGE

ORGANISATION OF 4 NETWORKING SESSIONS/YEAR

  • ONE SPEAKER
  • VISIT ONE SPA
  • NETWORKING SESSION
  • SHARE KNOWLEDGE

PROMOTE QUALITY

  • AN INDEPENDANT AUDITOR ASSESSES

THE QUALITY OF SPA SERVICES ONCE A YEAR AS PER SPA-A QUALITY CHARTER

  • EACH CANDIDATES COMMITS WITH A

MINIMUM 3 YEAR QUALITY PROCESS

  • 60 CRITERIA(INCLUDINGTRAINIING,

GUEST SERVICE, HYGIENE, SAFETY, PLANNING ORGANISATION).

  • ONE ANNUAL CEREMONY

10

slide-11
SLIDE 11

11

  • SURVEY STARTED: OCTOBER 31ST 2016, CLOSED JANUARY 16TH

41 FRANCE SPAS PARTICIPATED

  • SURVEY SENT TO SPA-A MEMBERS, AND SPA-A QUALITY LABEL

WINNERS VIA EMAIL AND SOCIAL MEDIA PLATFORMS

PARTICIPATION OF KEY SPA OPERATORS THAT ANSWERED FOR MORE THAT ONE SPA THEY OWN/OPERATE (I.E CINQ MONDES, CLARINS, DEEP NATURE, NUXE, THALGO)

slide-12
SLIDE 12

12

DEMOGRAPHICS OF RESPONDENTS BY SPA TYPE Other Medispa Fitness Club Spa Destination Spa Resort Spa Urban Hotel Spa Urban Day Spa

slide-13
SLIDE 13

13

AGE OF ORGANISATION: NUMBER OF STAFF: 0-5 staff 6-10 staff 11-20 staff 21+ staff Less than 1 year 1-5 years 6-10 years More than 10 years

slide-14
SLIDE 14

14

INCENTIVES [Q1] WHICH OF THE FOLLOWING ICENTIVES ARE OFFERED TO YOUR SPA’S EMPLOYEES

Gift certificates Monetary compensation Travel certificates Permanenttreatment room Schedule preference Free training, education Free/discounted spa services Free/discounted retail products Employee of month/year Day(s) of work to recognize contribution Employee service recognition gift

slide-15
SLIDE 15

15

INCENTIVES [Q2] WHICH OF THE PERFORMANCE METRICS, IF ANY, DOES YOUR COMPANY USE TO AWARD INCENTIVE COMPENSATION

Other Client satisfaction Financial performance of the employee Financial performance of the company Repeat business

slide-16
SLIDE 16

16

CHANGES TO INCENTIVE IN THE LAST 12 MONTHS? YES NO INCENTIVES

slide-17
SLIDE 17

17

STAFFING HOW DIFFICULT DO YOU FIND IT TO HIRE :

A spa manager A receptionist A spa therapist An aesthetician

slide-18
SLIDE 18

SPA FRANCE FOCUS SURVEY

WWW.SPA-A.ORG

Lead Your Industry

slide-19
SLIDE 19

Pow ered by

ASIA PACIFIC FOCUS SURVEY

Lead Your Industry

www.apswc.org

slide-20
SLIDE 20

Pow ered by

Lead Your Industry

Andrew Jacka, Director, Chairman, Asia Pacific Spa & Wellness Coalition (APSWC)

Andrew has been involved in the Hospitality industry for 40 years. He spent half this time in kitchens in Australia, England, Hong Kong & Thailand, before stepping out an moving into spa

  • perations.

His culinary abilities were recognized by the readers of Condé Nast Traveller UK when his food was voted Best Spa Cuisine in the World (1998-2000). A passionate believer in the sharing of knowledge, he is a passionate ambassador of the Asian spa industry, actively involved in spa industry education, events, associations and operations, including heading up the Thailand Spa & Well-being Awards and the World Spa & Well-being Convention since 2012. Other positions include: Director, Spa Origins Co., Ltd, MD, Spa Origins International Co., Ltd.; Auditor, HAPA Awards (Malaysia); Judge, AsiaSpa Awards (Hong Kong); Honorary Advisor, Thai Spa Association; Executive Director, Tourism Technology Association and Ambassador Thailand Global Wellness Day

slide-21
SLIDE 21

21

  • SURVEY STARTED: WEDNESDAY, OCTOBER 21, 2016,

CLOSED MONDAY 18TH JANUARY

132 ASIA PACIFIC SPAS PARTICIPATED

  • TOTAL RESPONSES
  • SURVEY SENT TO APSWC MEMBERS & MAILING LIST ACROSS ASIA

PACIFIC, INCLUDING TO AMSPA ASPA, BSWA, CSPA, MAWSPA, SWAN, SWAS, NSPA, TSPA, ISWA, VSWA MEMBERS VIA EMAIL AND SOCIAL MEDIA PLATFORMS

slide-22
SLIDE 22

12% 34% 24% 30%

Age of Organisation

Less than 1 year 1 - 5 years 6 - 10 years More than 10 years 0-5 Staff 6 - 10 Staff 11 - 20 Staff 21 + Staff

Number of Staff

Urban Day Spa Urban Hotel Spa Resort Spa Destination Spa Fitness Club Spa

Medi Spa

Other

DEMOGRAPHICS OF RESPONDENTS BY SPA TYPE

slide-23
SLIDE 23

Q1: WHICH OF THE FOLLOWING INCENTIVES ARE OFFERED TO YOUR SPA'S EMPLOYEES AT THE ADMINISTRATIVE (I.E. RECEPTIONISTS, ADMINISTRATIVE ASSISTANTS), MANAGEMENT AND SERVICE PROVIDER/THERAPIST LEVELS?

23

Incentives

slide-24
SLIDE 24

Q2: WHICH OF THE FOLLOWING PERFORMANCE METRICS, IF ANY, DOES YOUR COMPANY USE TO AWARD INCENTIVE COMPENSATION?

24

Incentives

41% 59%

Changes to Incentives last 12 Months

Yes No

slide-25
SLIDE 25

Q4: How hard do you find it to hire a qualified...:

Staffing

25

4% 34% 45% 17%

Spa Therapist

3% 25% 50% 22%

Aesthetician

6% 43% 42% 9%

Spa Receptionist

very easy somewhat easy somewhat difficult very difficult

2% 14% 54% 30%

Spa Manager

slide-26
SLIDE 26

Pow ered by

ASIA PACIFIC FOCUS SURVEY

Lead Your Industry

www.apswc.org

slide-27
SLIDE 27
slide-28
SLIDE 28

Incentives offered to ISPA member spa's employees at the administrative (i.e. receptionists, administrative assistants), management and service provider/therapist levels

Source: December 2016 ISPA Snapshot Survey

slide-29
SLIDE 29

Percentage of ISPA member spas that made changes to its incentive compensation structure for service providers within the past 12 months

Source: December 2016 ISPA Snapshot Survey

slide-30
SLIDE 30

Level of difficulty ISPA member spas found hiring qualified staff in 2016

Source: December 2016 ISPA Snapshot Survey

slide-31
SLIDE 31
  • 40,000 unfilled vacancies

within the United States

  • 80% of hotel/resort spas

have unstaffed positions

  • Robust demand for people
  • 300 spa director vacancies

Source: ISPA 2016 U.S. Spa Industry Study

slide-32
SLIDE 32

CHAIR

LIZ HOLMES – VICE CHAIR UK SPA ASSOCIATION. DIRECTOR, COMMERCIAL SPA STRATEGIES UNVEILING OUR INDUSTRY STUDY ABOUT COMPENSATION PLANS FOR YOUR STAFF

PANELLISTS

ALDINA DUARTE RAMOS – PRESIDENT, FRENCH SPA ASSOCIATION - SPA-A, DIRECTOR OF WELL-BEING ACCORHOTELS, LUXE DIVISION (SOFITEL, PULLMAN, SWISSÔTEL) ANDREW JACKA– CHAIRMAN, ASIA PACIFIC SPA AND WELLNESS COALITION (APSWC), DIRECTOR, SPA ORIGINS MICHAEL TOMPKINS – EXECUTIVE RECRUITER, HUTCHINSON CONSULTING, PAST CHAIR ISPA

Lead Your Industry