King Faisal University Deanship of IT Strategic IT Plan 2011 2015 - - PowerPoint PPT Presentation

• Dr. Mohammed S. Al-Zahrani, Dean of Information Technology

Prepared & Presented by

• M. Shahul Hameed, MBA, M.Sc.IT, CMA, CIA, PMP, CGEIT, CISA, CISM, ITSM(ITIL), ISO27001LA,

Head of Quality Management Office, Deanship of Information Technology Assisted by

Ahmed Samir Morsy, BEng, PGSD CS, MCTS, MCT, MCSD, MCAD, MOS

Assistant Head of Quality Management Office, Deanship of IT

On the Tuesday, 17th April 2012

King Faisal University

Deanship of IT

Strategic IT Plan 2011 – 2015

Business Vision IT Vision IT Today IT Strategy IT Roadmap Outlines the University’s goals, objectives and strategies that IT must support Describes the characteristics of the University’s future IT environment and the guiding principles for achieving it An assessment of the current state of the University’s IT and the gaps between the current state and the IT vision Identifies the key directions to implement the University’s IT vision and strategies for the key initiatives needed Identifies and time-phases the initiatives into IT projects Introduction Provides an overview of the strategic IT Plan and its structure to be in alignment with the KFU plan

IT Vision IT Today IT Strategy IT Roadmap Describes the characteristics of the University’s future IT environment and the guiding principles for achieving it An assessment of the current state of the University’s IT and the gaps between the current state and the IT vision Identifies the key directions to implement the University’s IT vision and strategies for the key initiatives needed Identifies and time-phases the initiatives into IT projects Business Vision Outlines the University’s goals, objectives and strategies that IT must support

in Faith, Discipline, Knowledge, Research, Giving, and Going across the Globe !

Introduction

TEAM: Together Everyone Achieves More *‘The hand of Allah is with the group’ (Hadeeth) Best Practices & Operational Excellence *both means and ends must satisfy the stated

standards

Systems approach and Full integration *solid changes are done delicately and nicely! Secure and accurate information available on demand *right information to the right hand at the right

time

Customer Focused IT Service Management *Business relationship & Service catalogue *Responsiveness with Creativity & Integrity *Self Help tools and Online Request forms

Introduction

From This

*Data Rich *Good managers *Reactive remediation *Vague presentations

looking for decisions

*IT driven *Financial Data *Inconsistent project

management To This !

*Information Rich *Excellent Leaders *Proactive Avoidance *Specific presentations

with recommendations

*University Service Driven *Management information *Repeatable processes

6

Introduction

The Structure and process of our Strategic IT Plan KFU Vision, Mission & Overarching Goals

Broad statements of what the University hopes to achieve

Principles Provide overall guidance and focus Service Imperative

Description of strategic services themes

IT Today

Description of the current IT environment

Strategies

Statement of major approaches used to achieve University & IT objectives

Future State

Description of the desired environment

Strategic IT Plan

KFU Strategy & Operational Plan (2011-2013) has been

• received. IT Master plan is prepared, based on the IT strategy

and roadmap, and is constantly reviewed and updated depending on other deanship’s needs.

IT Vision IT Today IT Strategy IT Roadmap Describes the characteristics of the University’s future IT environment and the guiding principles for achieving it An assessment of the current state of the University’s IT and the gaps between the current state and the IT vision Identifies the key directions to implement the University’s IT vision and strategies for the key initiatives needed Identifies and time-phases the initiatives into IT projects Introduction Provides an overview of the strategic IT Plan and its structure to be in alignment with the KFU plan

Business Vision

The Vision of KFU is to be among outstanding universities recognized for community engagement through excellence in education, research and leadership.

The mission of KFU is to serve community through the following six goals with associated objectives: 1. Excellent Teaching and Learning 2. Relevant and Respected Research 3. Lifelong learning opportunities 4. Effective and efficient administration 5. Leadership service and development 6. Community engagement for mutual enrichment

Business Vision

To achieve the Strategic Plan, it is critical to draw the connections between the goals and make annual plans beginning in Year 2011 (year 1), with creating the necessary infrastructure and

• rganizational capabilities. Therefore, the following Strategic

Projects weave through the six goals. 1. Planning Infrastructure 2. Learning Excellence 3. Community Engagement 4. Human Capital Development 5. NCAAA Accreditation 6. Lifelong Learning

Business Vision

Goals & Key Objectives

Owner DIT Resp. NCAAA std.

Goal 1: To provide excellent education in a wide spectrum of academic disciplines 1.1.5. Teaching, information and communications technologies and internet access that are more than adequate, equitable and appropriately managed.

VP for Development / Dean of IT

Delivery & Support 5 & 6 1.2.1 Faculty members with skills for learner- focused teaching and assessment

VP for Development

Participate 4 1.3.7. Access to IT and electronic information systems that is adequate and appropriately managed.

VP for Development / Dean of IT

Delivery & Support 7 1.4.2. Systematic and accurate student record keeping and communications.

VP for Development / Dean of IT

Delivery & Support 5 Goal 2: To conduct scholarly and applied research that is respected and relevant

VP for Research

Participate 10

Business Vision

Goals & Key Objectives

Owner DIT Resp. NCAAA std.

Goal 3: To create lifelong learning

• pportunities

3.1. Flexible and open learning opportunities are available to adult learners 3.2 Faculty members that actively model lifelong learning

VP for Development /Deanship of eLearning

Consultancy

4, 5, 6, 8, 9, 11 Goal 4: To demonstrate effective and efficient administration & upgraded facilities 4.1.3. Necessary internal and external community support for leadership,

• rganizational change and community

engagement

VP for Development

Participate 1, 2, 3 4.2.5. Services from IT that positively support organizational success

Dean of IT

Strategic alignment 7 4.3. Human capital systems that provide sufficient numbers of appropriate faculty and staff members and ensure excellence.

VP (HR) & VP for Development / Dean of IT

Propose & Follow-up 9

Business Vision

Goals & Key Objectives

Owner DIT Resp. NCAAA std.

4.4. Efficient plans and effective quality assurance mechanisms

VP for Development /DQAAA & DIT

Support & Establish QMO within DIT

1, 2, 3 4.5. Internal and external communications are effective and efficient

VP for Development /Dean of IT & Deanship of QAAA

Consultancy, Delivery and Support of reliable website & Email services

2, 7 Goal 5: To provide exemplary community leadership and develop future leaders

VP for Development

Participate 2, 11 Goal 6: To motivate university and community engagement for mutual enrichment

President / Vice Presidents

Participate 1, 2, 11

Business Vision

Business Vision IT Today IT Strategy IT Roadmap Outlines the University’s goals, objectives and strategies that IT must support An assessment of the current state of the University’s IT and the gaps between the current state and the IT vision Identifies the key directions to implement the University’s IT vision and strategies for the key initiatives needed Identifies and time-phases the initiatives into IT projects Introduction Provides an overview of the strategic IT Plan and its structure to be in alignment with the KFU plan

Growth

through Drive

To be recognized and respected as one of the premier

• rganization in the region providing leadership & enabling

IT Resources & Capabilities Vision of Deanship of Information Technology, KFU Service Excellence Operational Efficiency Organized Optimized Energized

People Management Information Applications Processes Knowledge Infrastructure Technology

Organization, Internal & External Relationship

GOVERNANCE

IT Vision

Business Vision IT Vision IT Strategy IT Roadmap Outlines the University’s goals, objectives and strategies that IT must support Describes the characteristics of the University’s future IT environment and the guiding principles for achieving it Identifies the key directions to implement the University’s IT vision and strategies for the key initiatives needed Identifies and time-phases the initiatives into IT projects Introduction Provides an overview of the strategic IT Plan and its structure to be in alignment with the KFU plan

• Continued growth
• Innovation
• New Territory
• New Educational

Services/Programs

• New R&D and

support to Industrial best practices

• Talk with Top

Management

• Talk with Peers
• Talk with Users
• Is robust
• Has industrial strength

processes & frameworks

• That works in partnership

with University Admin

• That works with key

resources to optimise & secure our investments

• Has infrastructure that

meets the needs going forward

• Has a testing system

that can enable error free implementations

• That has the requisite

skill and capability to support the services

• Has an application

architecture that is scalable

• We have made

significant advances in IT in the last ? …

• Our IT skills base is

at risk and needs additional capability to deliver on this plan ?

• Our operational

processes are not yet industrial strength ?

• Some of our

applications will require re- architecting to meet growth forecasts ?

• Our Enterprise

systems are not where they need to be in terms of functionality and maturity ?

• 1. Redefine organisational

capability needs

• 2. Reduce Incidents end to end

with key partners

• 3. Develop Relationships
• 1. Work with key partners to
• ptimise and secure

investments

• 2. Process Improvement using

best practices

• 3. Project and Program

Governance

• 1. Architecture review and

Technological direction

• 2. Visibility of value of IT to the

university and society

• 3. Growth proof our existing applications

and develop plan for renewal

• 4. Continuous professional education for

TEAM

Satisfied Students/Society Satisfied Staff Satisfied Government Organize

Optimise Energise

The University has significant goals … To enable these goals we need IT that … The current reality

• f our IT is …

In 2010-2013 we will develop our journey in 3 core strategies

IT Today

Domain Today’s State 2010 Target Desired Mature Environment Levels Scorecard

Planning & Organization capability

• Level ?
• Level 4 Managed

and Measurable processes.

• Exceeding Level 4

Managed and Measurable & Good practices (COBIT, ITIL and PMBOK standards are followed and automated

Delivery & Support Capability

• Level ?
• Level 4 Managed

and Measurable ITIL based processes that are continuously monitored and improved

• Level 5 - ITIL V3

based Continuous Improvement process is fully optimized and business value of IT is measured and visible

Enterprise Architecture& Integration Maturity

• Level ?
• Level 3 Well defined

Enterprise Architecture and established process for maintenance and continuous improvement

• Level 5 Optimized,

Best and become a Model Architecture for Industry to follow

1 2 3 4 5 1 Initial/Ad Hoc 2 Repeatable but intuitive 3 Defined 4 Managed 5 Optimized 1 2 3 4 5

IT Today

1 2 3 4 5

IT Today

Business Vision IT Vision IT Today IT Roadmap Outlines the University’s goals, objectives and strategies that IT must support Describes the characteristics of the University’s future IT environment and the guiding principles for achieving it An assessment of the current state of the University’s IT and the gaps between the current state and the IT vision Identifies and time-phases the initiatives into IT projects Introduction Provides an overview of the strategic IT Plan and its structure to be in alignment with the KFU plan

A gradual effort to re-engineer, improve IT Structure, Polices and Procedures A continuous effort to enhance the effectiveness of IT services to accommodate KFU growth New IT initiatives and solutions that enable our KFU goals and create new

• pportunities

Organize Optimize Energize

Introduction Business Vision IT Vision IT Today IT Strategy IT Roadmap IT Strategy

IT Strategy

IT Strategy

IT Strategy

IT Strategy

IT Strategy

IT Strategy

IT Strategy

Establish a Foundation

Design & Execute Assess & Report

• Tone at the Top & Involvement of key stakeholders
• Organizational Structure & Repeatable Processes
• Baseline of effective internal controls & best practices
• Prioritize projects and risks
• Identify key objectives, deliverables and controls
• Identify suppliers (internal/external), products and services

(existing/new) and users (students/staff)

• Identify information security requirements and implement

monitoring procedures (KRI, KPI …)

• Prioritize findings
• Report results to the appropriate level
• Follow up corrective actions

Model for Monitoring and Support Conclusions regarding control effectiveness

Operating statistics

• Key risk indicators (KRI)
• Key performance indicators (KPI)
• Comparative industry metrics (Benchmark)

Ongoing Operations Projects Changes Incidents Risks Right thing? Benefitted? Right way? Done Well?

IT Strategy

IT Strategy

IT Strategy

IT Strategy

Business Vision IT Vision IT Today IT Strategy Outlines the University’s goals, objectives and strategies that IT must support Describes the characteristics of the University’s future IT environment and the guiding principles for achieving it An assessment of the current state of the University’s IT and the gaps between the current state and the IT vision Identifies the key directions to implement the University’s IT vision and strategies for the key initiatives needed Introduction Provides an overview of the strategic IT Plan and its structure to be in alignment with the KFU plan

Milestones

Initial Phase Next Phase

Target Completion Align, Plan and Organize IT resources and capabilities: Organize Energize Optimize

• IT organization and relationships &

Human Resources (Hiring, leadership assessment, team building and roles and responsibilities) 2011 2012 2012

• IT Process improvement in light of ITIL

like best practices & Control Framework 2011

Automate

2013

• IT Strategy review and tactical plans, IT

Service Portfolio & Business Relationship 2011 2013

• Enterprise Architecture & Technological

direction 2012 2015

• IT Governance, Information Security,

Quality and IT Policies Establishment 2011 2012 2012

• IT Finance & Investments & Supplier

Management 2011 2012

IT Roadmap

Milestones

Initial Phase Next Phase

Target Completion Build, Acquire and Implement Academic Technology products to support KFU strategy Organize Energize Optimize

• University wide programe and projects

management solutions to support the quality projects deliverable on time. 2011 2013

• Identify and implement Knowledge

Management solutions to support services process owners as well as learning community & enhance eLearning products 2012 2014

• Upgrade BANNER systems with

enhanced features as well as web presence with quality presentations 2012 2015

• Complete remaining products of Oracle

ERP solutions 2011 2012 2015

• Miscellaneous on-demand products and

services by other deanships/departments 2011 2012 2015

IT Roadmap

Milestones

Initial Phase Next Phase

Target Completion Build, Acquire, Deploy and Maintain robust infrastructure Organize Energize Optimize

• Coordinate with the civil project

management for the new premises and ensure timely installation of IT and related technology infrastructures 2011 2012 2015

• Ensure, upon shifting to new Data Center,

that the current center is maintained as DRC (Disaster Recovery Centre) with corresponding configuration upgrades. 2012

2013

2015

• Ensure Internet and Intranet

communication facilities are improved with latest technology, capacity and quality of

• service. This includes wireless and mobile

technology also. At new premises. 2012 2015

• Implement robust security architecture and

continuous monitoring for performance and conformance 2012 2015

IT Roadmap

Responsibility

Current Maturity Target Maturity

Schedule & Status

Acquire and Implement Solutions Manage Projects Define Requirements & Identify Solutions Enable Change Manage Change Acceptance & Transition of Change Build Business Capability Business Responsibility IT Responsibility

IT Roadmap

Responsibility

Current Maturity Target Maturity

Schedule & Status

Manage Infrastructure Manage Operations Manage 3rd Party Services Manage Service Desk & Incidents Manage Business Continuity & Security Manage Problems Manage and Operate Business Process (internal controls) Business Responsibility IT Responsibility

IT Roadmap

Responsibility

Current Maturity Target Maturity

Schedule & Status

Monitor Performance Monitor Compliance Monitor Risk & Controls Provide Third-Party Assurance Business Responsibility IT Responsibility

IT Roadmap

IT Roadmap

IT Roadmap

IT Roadmap

IT Roadmap

IT Roadmap