JURY Pat McCafferty Yarra Valley Water June 2018 YARRA VALLEY - - PowerPoint PPT Presentation

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JURY Pat McCafferty Yarra Valley Water June 2018 YARRA VALLEY - - PowerPoint PPT Presentation

Jan 02, 2024 302 likes •451 views

CITIZENS How do we increase customer and community participation in decision making? JURY Pat McCafferty Yarra Valley Water June 2018 YARRA VALLEY WATER PURPOSE 18 MONTH RESEARCH & INSIGHT ROADMAP WHY A CITIZENS JURY?

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SLIDE 1

CITIZENS’ JURY

“How do we increase customer and community participation in decision making?”

Pat McCafferty Yarra Valley Water June 2018

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SLIDE 2

YARRA VALLEY WATER PURPOSE

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SLIDE 3

18 MONTH RESEARCH & INSIGHT ROADMAP

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SLIDE 4

WHY A CITIZENS’ JURY?

  • Empowering customers
  • Increasing participation and transparency
  • Complex challenges & trade-off decisions
  • Seeking a ‘considered view’
  • Constraints of shorter deliberative forums
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SLIDE 5

“We need to find a balance between price and service which is fair for everyone. How should we do this?”

CITIZENS’ JURY: THE CHALLENGE

“We need to find a balance between price and service which is fair for everyone. How should we do this?”

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SLIDE 6

THE INFORMATION PACK

.

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SLIDE 7

STAKEHOLDER ENGAGEMENT

  • Briefings on Jury process
  • Observe the Jury
  • Regular updates
  • Online engagement portal
  • Stakeholder & Jury nominated expert

witnesses

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SLIDE 8

JURY JOURNEY

.

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SLIDE 9

SNAPSHOT

https://www.youtube.com/watch?v=0CsD2-cz4c0

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SLIDE 10

JURORS’ REFLECTIONS FOR YVW BOARD

Why its important that YVW is committed to putting their customers at the centre of their business…

  • “ensuring pricing is fair…
  • …promotes a positive and interactive relationship with their customers and the communities they

serve…

  • …facilitates progression to a more sustainable future by involving their customers in the decisions

that impact on customers’ lives ”

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SLIDE 11

WHAT CUSTOMERS EXPECT AND VALUE

As a customer, I value… support for customers having difficulty paying their bill saving water now so it’s available in the future looking after the environment modern, flexible service and advice that suits my needs As a customer, I expect… water that is safe to drink water and sewerage services that I can rely on fast response and effective restoration

  • f my service when it

is interrupted

Targets for each element backed by $1.5M annual Guarantee

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SLIDE 12

TYPICAL RESIDENTIAL BILL IN REAL TERMS*

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SLIDE 13

YVW REFLECTIONS

  • Democracy in action
  • Holistic remit
  • Independent voices
  • Trust the process
  • From individual to community

perspectives

  • Resource intensive
  • The wisdom of crowds